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Bosch PRA-APAS Configuration Manual Download Page 39

Advanced public address server

Troubleshooting | en

39

Bosch Security Systems, B.V.

Configuration manual

2021-05 | V1.00 |

You can also check the latency histogram in the Dante controller. For example:

The latency scattered around it could be caused by an improperly configured switch in the
path between the PRA-APAS and PRAESENSA or between the clock master.
1.

Connect the PRA-APAS device closer to the PRAESENSA.

2.

Make sure that the switch is properly configured for IEEE1588-2008:
–

All QoS DiffServ have DSCP marking AF41(34).

–

EF(46) is properly configured to the correct queues.

10.10

Dante controller

In case of any irregularities and connection issues:
1.

Disconnect and reconnect the cables of your network.

2.

Restart the connected devices to refresh the system.

10.11

Firefox does not allow to login anymore

When you try to access the page of the PRA-APAS in the Firefox browser for login, the fault
message 

Secure connection failed

 appears.

This issue is related to a particular installation of Firefox. It usually happens when Firefox
internal certificate trust store is corrupted.

Summary of Contents for PRA-APAS

Page 1: ...Advanced public address server PRA APAS en Configuration manual ...

Page 2: ......

Page 3: ...2 PA Settings 14 5 3 Licenses 16 5 4 Update 17 5 5 Dante controller setup 17 5 6 Further settings configuration 18 6 Logon to the application 19 7 Application navigation 19 8 Settings menu 20 8 1 Settings 20 8 1 1 Backup 20 8 2 PA Settings 21 8 3 Users 21 8 3 1 Add a new user account 21 8 3 2 Edit a user account 22 8 3 3 Delete a user account 22 8 4 Areas 22 8 4 1 Add a new section 22 8 4 2 Add a ...

Page 4: ...9 5 2 Music 34 10 Troubleshooting 36 10 1 Find the IP address of the device 36 10 2 Unable to connect to the device after misconfiguring network settings 36 10 3 Unable to connect to the device with the browser 36 10 4 Unable to prelisten on Apple PC using Safari 37 10 5 Unable to hear anything in any area 37 10 6 The device has no Internet connection 37 10 7 Unable to hear web radio Music source ...

Page 5: ...port the weight of the devices Use caution when moving a rack to avoid injury from tip over 7 The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus Warning To reduce the risk of fire and electric shock do not expose this apparatus to rain or moisture 8 Mains powered equipment shall be connected to a mains power...

Page 6: ...ctive To dispose of old electrical or electronic devices you should use the return and collection systems put in place in the country concerned 1 3 Class A Notice for FCC and ICES 003 applies to U S A and Canadian models only Business Equipment For commercial or professional use This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of t...

Page 7: ...o be obtained from use or distribution of the list By using or distributing the list you agree that in no event shall Bosch be held liable for any special direct indirect or consequential damages or any other damages whatsoever resulting from any use or distribution of this list 2 3 Copyright statement Unless otherwise indicated this publication is the copyright of www boschsecurity com All rights...

Page 8: ...ccessible Other PRAESENSA equipment should be installed in an area that is only accessible by authorized people to avoid tampering PRAESENSA uses secure OMNEO for its network connections using encryption and authentication for all control and audio data exchange but the system controller allows the configuration of unsecure Dante or AES67 audio connections as an extension of the system both as inp...

Page 9: ...ontrol Access via this interface requires the same user accounts as for system configuration access In addition the system controller generates a certificate to setup the TLS secure connection between the system controller and the Open Interface client Download the certificate and open install save depending on browser type the crt file Activate the certificate on the client PC See section 7 2 of ...

Page 10: ... 4 1 Network setup The PRA APAS server needs to be connected to a LAN or corporate network and to the PRAESENSA network to which announcements should be sent from the PRA APAS i Notice Only one PRA APAS device can be connected via ETH1 port to the PRAESENSA network i Notice APAS is using internal network segment 172 18 0 0 16 Make sure that ETH1 and ETH2 ports do not use this segment either static...

Page 11: ...d PRAESENSA there is heavy multicast traffic and you need a compliant Ethernet switch to handle such traffic Corporate network connection 1 2 4 3 5 6 Figure 4 2 Corporate network connection 1 Switch and DHCP 4 PRAESENSA 2 Client PC 5 ETH2 next to COM port 3 PRA APAS device 6 ETH1 next to HDMI port This figure shows how to connect the PRA APAS to a corporate network The PRA APAS connects to PRAESEN...

Page 12: ...an take a couple of minute before the web interface is ready to receive requests Use the On Off button for hard resets only 3 On the PRA APAS device label find the MAC address of the ETH2 corporate port 4 Find the hostname of the PRA APAS which is praapas suffix_of_mac_address ctrl local The suffix of the MAC address is the last 6 characters of the MAC address found in previous step without the co...

Page 13: ...stration module to configure your network and time preferences To configure the network 1 In the Settings menu click the Settings tile 2 Enter the Host name OR Enter the Name servers 3 On ETH1 PA network select either DHCP or Static The icon turns green when a successful connection is made 4 For Static enter the IP address Netmask and Gateway addresses For DHCP these fields auto populate 5 On ETH2...

Page 14: ...controller For example admin 3 Click the Save button to save your settings The page closes and the main administrative page appears The PA Settings tile shows the PRAESENSA settings icon as green 4 Select the PA Settings tile 5 On the right side of the screen enter the following under Praesensa settings APAS Call priority From the drop down list select the priority the same as the PRAESENSA call p...

Page 15: ...RA APAS device when constructing a BGM channel name For example for the prefix APAS BGM with Audio input offset set to 17 and Input prefix set to System controller SCL 1 1 you need to configure the settings in PRAESENSA In the System controller navigate to Configure Zone definitions BGM routing and create the BGM channels with corresponding Input prefix as shown in the table below The number is ad...

Page 16: ...tion enter The Location name The Customer name The Address The City The Country from the drop down menu Under Activation information type in your Activation ID that identifies your installation The added IDs are visible under Activation ID list 6 Click the Next button to go to the Add license window Note Next time you click the Add license button you will be redirected to this Add license window 7...

Page 17: ...mware to the latest version i Notice Only use firmware provided by the manufacturer 1 Download the update file from the following link www boschsecurity com 2 Click the tile Update in the administration module 3 Click Choose a file 4 Select the appropriate Firmware file from the device to upload Note The file type must be swu 5 Click the Update device button 6 Wait for the progress to complete 7 C...

Page 18: ...ration To make the PRA APAS device operational follow the instructions in the Settings menu page 20 configure the individual parts in the administration module To create new users with the relevant authorization level refer to Users page 21 To setup areas where the announcements will be played refer to Areas page 22 To prepare different types of announcement inputs like scripts recordings and BGM ...

Page 19: ...me and Password in the respective fields 3 Click the Log in button You are logged in and the User menu is visible 7 Application navigation Two modules are available The User menu for normal operations The Settings menu for administrators The action tiles grouping system functionalities are in the middle of the screen Above it the navigation bar is always available The admin icon Visible in the mai...

Page 20: ...e 29 includes an overview of the logs Licenses page 16 includes license maintenance Update page 17 includes firmware updates Factory reset page 29 includes device reset which deletes all data 8 1 Settings If you are logged in as an Integrator you can use the Settings tile to configure the network settings the time settings and create a system backup or import it The initial device configuration mu...

Page 21: ...tion refer to Licenses page 16 There are three authorization levels Integrator Has full access rights to the administration module which includes Settings menu User menu Manager Has limited rights in the administration module Settings menu Users Areas Announcement Scripts Recordings Music sources History User menu all tiles and functions available User Has rights for the User menu only Access to t...

Page 22: ...e Delete button to confirm The account is permanently deleted 8 4 Areas Use the Areas tile to define the audio zones where announcements play The area is a specific PRAESENSA zone to which audio files are sent Additionally you can create sections individual groupings within areas 8 4 1 Add a new section i Notice At least one section is required There is no limit to the number of sections created T...

Page 23: ...n the main page 8 5 Announcement Scripts Use the Announcement Scripts tile to create Text to speech announcements for the Text to speech tile Use the TTS announcements in the library or create new TTS announcements 8 5 1 Add a new announcement script To add a new announcement script 1 Click the Announcement Scripts tile The Announcement Scripts page opens 2 Click the Add script button The Add scri...

Page 24: ...k in the Choose a file field The file browser window opens 5 Select an audio file The file name appears in the fi Recording name field 6 Click the Save button to save your settings To record a new file 1 Click the Recordings tile The Recordings page opens 2 Click the Add recording button The Recording editor window opens 3 Check the Record new check box A new Recording editor window expands for an...

Page 25: ... sources Use the Music sources tile to add BGM channels web radio URLs or existing recordings These sources are used in the Music toolbox and Scheduler Music You can configure a limited number of recording or web radio URL source types depending on how many channels are reserved for live paging TTS When adding or modifying a music source its volume will be analyzed based on EBU R128 and ITU BS 177...

Page 26: ...ou right click a page in the Chrome browser and select Inspect Element opening the developer section https us5 internet radio com proxy wcrr mp stream in this case For wma a m3u playlist you need to Download it from this website open the file as text file in a text editor and copy one of the lines http us5 internet radio com 8267 in this case It should be analogical for any other Internet radio in...

Page 27: ...d in the Secret access key field If you do not enter a password the last password stored will be used 4 Select your Region from the drop down menu i Notice The Amazon Polly service uses the HTTPS endpoint so make sure the port TCP 443 is accessible from the PRA APAS 8 8 2 Create a new TTS language configuration To create a new text to speech language configuration 1 Click the Text to speech tile T...

Page 28: ...The status as a colored circle above the timeline Waiting to be processed The dark blue circle means the announcement is waiting to be played to the configured areas Processing The blue circle means the announcement is currently being played to the configured areas Done The green circle means the announcement was played successfully to the configured areas Cancelled The orange circle means the ann...

Page 29: ... available for each file Type of file Name of the file Time of the file Size of the file Click the Refresh button to update the log files 8 11 Factory reset Use the Factory reset tile to reset the device to factory defaults Caution Doing a factory reset deletes all data from the system This action is irreversible To do a factory reset 1 Click the Factory reset tile The Factory reset page opens 2 C...

Page 30: ...dow appears 4 Click the Record announcement button to start a new recording 5 Click the Library button to select a predefined script that can serve as guidelines 6 Record your announcement The recording time is visible above the time counter 7 Click the Press to stop button to stop recording The recording timer stops and the message Recording complete appears above the counter 8 Select one or more...

Page 31: ...ncement button to start playing the message to the selected zones Check the number of selected Areas in its corner 11 Click the blue arrow to go back to the main page Error messages An error message Enqueue failed appears if the selected areas are not connected The announcement is marked as failed in the History tile Refer to History page 28 for more information 9 3 Messages The Messages tile prov...

Page 32: ...M music schedule To set up music for an area or edit already existing music settings 1 Click the Music tile The Music Areas page opens 2 Click the relevant Area A new window opens with the name of the selected area i Notice All changes made on this window happen immediately with no confirmation needed 3 Select the Music source from the list 4 Set the Volume using the slider Or Click the loudspeake...

Page 33: ...The Messages library page opens 6 Click a message to select it Click the Prelisten button to hear the message The rectangular button turns from blue to green i Notice Only one message can be added to one schedule but multiple schedules can be planned 7 Click the green button The Scheduler editor page opens 8 Enter the Event name that will be visible on the list of scheduled message items 9 Select ...

Page 34: ... 4 Click the Delete button next to the item you want to delete A confirmation window appears 5 Click the Delete button to confirm The deleted item is no longer visible in the main page 9 5 2 Music Volume and BGM configurations need to be allowed for the area To add a new music schedule 1 Click the Scheduler tile 2 Click the Music subtitle The Music Areas page opens Each area can only have one BGM ...

Page 35: ...age opens 9 If applicable edit the fields you want to change If not applicable skip to step 13 10 Enter the Event name that will be visible on the list of scheduled message items 11 Select the frequency of the event in the Type of event drop down menu 12 Fill the required settings depending on the frequency of the event 13 Click the Schedule button To delete a music schedule 1 Click the Scheduler ...

Page 36: ...browser Check if the TLS certificate has changed Try to refresh the page CTRL R in the browser Check if the device is powered on Check if the Ethernet cable is connected to the network interface Try to power off and on the PRA APAS device If none of these steps worked check if you see some other device from the same network If you do not restart your network connection Check if the PRA APAS device...

Page 37: ...AESENSA 2 Route them back to PRA APAS channels 10 6 The device has no Internet connection Check if the Ethernet cable is connected to the network interface Try to power off and on the PRA APAS device Check if the remote server is visible from a different computer on the same network and try to ping it Check the Ethernet managed switch router for its configuration of VLAN routing NAT etc If none of...

Page 38: ...itrate 10 8 Unable to hear Text to Speech announcements in any zone Check if the problem is only with Text to Speech or if it happens with every feature that needs an Internet connection If that is the case refer to The device has no Internet connection page 37 If the problem is really only with TTS check your Amazon Polly service access key and secret access keys and region 1 Go to the Amazon ser...

Page 39: ...s properly configured for IEEE1588 2008 All QoS DiffServ have DSCP marking AF41 34 EF 46 is properly configured to the correct queues 10 10 Dante controller In case of any irregularities and connection issues 1 Disconnect and reconnect the cables of your network 2 Restart the connected devices to refresh the system 10 11 Firefox does not allow to login anymore When you try to access the page of th...

Page 40: ...lect Help 4 Select Troubleshooting Information The Troubleshooting Information page opens in a new window 5 Under the Application Basics section in the Profile Folder line click the Open Folder button Your profile folder opens 6 Click the Firefox Open menu button 7 Select Exit to close Firefox 8 In your profile folder right click the file named cert9 db 9 Select Delete 10 Restart Firefox ...

Page 41: ...ces at www boschsecurity com xc en support Bosch Security and Safety Systems offers support in these areas Apps Tools Building Information Modeling Warranty Troubleshooting Repair Exchange Product Security Bosch Building Technologies Academy Visit the Bosch Building Technologies Academy website and have access to training courses video tutorials and documents www boschsecurity com xc en support tr...

Page 42: ...42 Support services and Bosch Academy Advanced public address server 2021 05 V1 00 Configuration manual Bosch Security Systems B V ...

Page 43: ......

Page 44: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2021 202106091654 ...

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