en
Cleaning and servicing
12
12 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
12.1 Cleaning products
You can obtain suitable cleaning products and glass
scrapers from customer service, the online shop or a
retailer.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Never use unsuitable cleaning products.
Unsuitable cleaning products
¡
Undiluted detergent
¡
Detergent intended for dishwashers
¡
Abrasive cleaners
¡
Aggressive cleaning products such as oven spray
or stain remover
¡
Abrasive sponges
¡
High-pressure or steam jet cleaners
12.2 Cleaning the glass ceramic
Clean the hob after every use to stop cooking residues
from getting burnt on.
Note:
Note the information on unsuitable cleaning
Requirement:
The hob has cooled down.
1.
Remove heavy soiling using a glass scraper.
2.
Clean the hob with a cleaning product for glass
ceramic.
Follow the cleaning instructions on the product
packaging.
Tip:
You can achieve good cleaning results using a
special sponge for glass ceramic.
12.3 Cleaning the hob surround
Clean the hob frame after use if dirty or stained.
Notes
¡
Note the information on unsuitable cleaning
¡
Do not use the glass scraper.
1.
Clean the hob frame with hot soapy water and a soft
cloth.
Wash new sponge cloths thoroughly before use.
2.
Dry with a soft cloth.
13 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
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If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
13.1 Information on display panel
Fault
Cause and troubleshooting
None
There has been a power cut.
1.
Check the household fuse for the appliance.
2.
Check whether there has been a power failure by trying other electrical appliances.
All displays flash
The control panel is wet or objects are lying on it.
▶
Dry the control panel or remove the object.
