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Technical service
Contact our Technical Service Department if your
appliance needs repair. Our central Customer Service
Center (see below) will also be happy to supply you with
details on a center close to you.
E number and FD number:
When you contact our service, please have the Model(E)
number and the FD number for your appliance available.
You can find the identification plate with these numbers
on the underside of the appliance and in the appliance
booklet.
Questions? Please contact us. We look forward to
hearing from you!
STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty Covers & Who it
Applies to
The limited warranty provided by BSH Home Appliances
Corporations (“BSH“) in this Statement of Limited
Product Warranty applies only to the Bosch appliance
(“Product“) sold to you, the first using purchaser,
provided that the Product was purchased:
▯
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
▯
New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial
use.
▯
Within the United States or Canada, and has at all
times remained within the country of original purchase.
The warranties stated herein apply only to the first
purchaser of the Product and are not transferable.
BSH reserves the right to request proof of purchase at
the time any warranty claim is submitted to confirm that
the Product falls within the scope of this limited product
warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for BSH to notify you in the unlikely event of a
safety notice or product recall.
How Long the Warranty Lasts
BSH warrants that the Product is free from defects in
materials and workmanship for a period of three hundred
sixty-five (365) days from the date of purchase. The
foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy
During this warranty period, BSH or one of its authorized
service providers will repair your Product without charge
to you (subject to certain limitations stated herein) if your
Product proves to have been manufactured with a defect
in materials or workmanship. If reasonable attempts to
repair the Product have been made without success,
then BSH will replace your Product (upgraded models
may be available to you, in BSH’s sole discretion, for an
additional charge). All removed parts and components
shall become the property of BSH at its sole option. All
replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this
warranty shall not be extended with respect to such
parts. BSH's sole liability and responsibility hereunder is
to repair manufacturer-defective Product only, using a
BSH-authorized service provider during normal business
hours. For safety and property damage concerns, BSH
highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; BSH
will have no responsibility or liability for repairs or work
performed by a non-authorized servicer. If you choose to
have someone other than an authorized service provider
work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized
service providers are those persons or companies that
have been specially trained on BSH products, and who
possess, in BSH's opinion, a superior reputation for
customer service and technical ability (note that they are
independent entities and are not agents, partners,
affiliates or representatives of BSH). Notwithstanding the
foregoing, BSH will not incur any liability, or have
responsibility, for the Product if it is located in a remote
area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or
environment; in any such event, if you request, BSH
would still pay for labor and parts and ship the parts to
the nearest authorized service provider, but you would
still be fully liable and responsible for any travel time or
other special charges by the service company, assuming
they agree to make the service call.
Out of Warranty Product
BSH is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, pro-
rates, or Product replacement, once this warranty has
expired.
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