20
Service
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
9
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
How to Obtain Warranty Service
To obtain warranty service for your Product, you should
contact the nearest Bosch authorized servicer.
Model (E) number and FD number
When you contact our service, please have the Model
(E) number and the FD number for your appliance
available.
You can find this information on the rating label
▯
in the Appliance Document List
▯
on the underside of the appliance
Questions? Please contact us. We look forward to
hearing from you.
Problem
Possible cause
Suggestion
The general electrical
system is malfunction-
ing.
Defective fuse.
Check the fuse in the main fuse box and
change it if it is damaged.
The circuit breaker has tripped.
Check the power control panel to see if the
circuit breaker has tripped.
The function for auto-
matically turning on the
cooktop does not work.
There may be food or cleaning products
stuck between the igniters and the burners.
The space between the igniters and the
burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly posi-
tioned.
Check that the burner caps are correctly
positioned.
The burner flame is not
uniform.
The burner components are not correctly
positioned.
Correctly place the parts on the appropriate
burner.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The burner immedi-
ately turns off after
releasing the control
knob.
The control knob was not held down long
enough.
Once the burner is on, hold the control knob
down a few seconds longer.
The grooves on the burner are dirty.
Clean the grooves on the burner.
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Rating label location
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