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Customer service
Your local customer service can be
found in the telephone directory or in the
customer-service index. Please provide
customer service with the appliance
product number (E-Nr.) and production
number (FD).
These specifications can be found on the
rating plate. Fig.
-
To prevent unnecessary call-outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.
Fault
Possible cause
Remedial action
Freezer compartment
door was open for a
long time; temperature
is no longer reached.
The evaporator
(refrigeration
generator) in the
NoFrost system is
covered in thick ice
and can no longer be
defrosted fully
automatically.
To defrost the evaporator, remove
the frozen food with the
compartments, insulate well and
store in a cool location.
Switch off the appliance and move it
away from the wall. Leave the
appliance door open.
After approx. 20 min. the
condensation begins to run into the
evaporation pan, at the rear of the
appliance. Fig.
*
To prevent the evaporation pan from
overflowing in this case, mop up the
condensation with a sponge.
The evaporator is defrosted when
the water stops running into the
evaporation pan. Clean the interior.
Switch the appliance back on again.
Appliance is not
cooling, temperature
display and light
are lit.
Showroom mode is
switched on.
Hold down temperature selection
button fig.
2
/4 for 10 seconds until
an acknowledgement signal sounds.
After a short time check whether
your appliance is cooling.
GB
0844 892 8979
Calls from a BT
landline will be
charged at up
to 3 pence per
minute. A call
set-up fee of up
to 6 pence may
apply.
IE
01450 2655
US
800 944 2904
toll-free
