GPRS/GSM IP Communicator
Troubleshooting | en
47
Bosch Security Systems, Inc.
Installation and Operation Guide
F01U163066 | 01 | 2010.05
7.2.11
Firmware Upgrade In Process
Description:
The ITS-DX4020-G is actively replacing the current firmware with the newly received firmware.
Do not power the module off during this phase, or the module might become permanently
damaged.
Solution:
1.
If power was removed during the firmware upgrade process, attempt to upgrade the
firmware as described in
Section 6 Firmware Upgrade, page 35
.
2.
If the firmware upgrade is not possible, replace the ITS-DX4020-G.
7.2.12
No Incoming IP Packets
Description:
A GPRS IP address was obtained, but no reply packets from the central station or RPS have
been received. The ITS-DX4020-G has a valid data connection with the wireless service
provider, but did not receive communication from the destination address.
Solution:
Initiate communication from the control panel and wait 5 min. Then, perform the following
tasks:
–
ITS-DX4020-G:
–
Check that the correct GPRS Access Point Name (APN) has been entered. Make sure
there are no spaces in the APN. If you are unsure, re-enter the APN.
–
If you are using AES encryption, verify that your key matches the receiver’s key.
–
Control Panel:
–
If your control panel is not using polling (polling = 0), generate an event to verify
operation.
–
Verify that the correct central station receiver IP address and port number are set.
–
Check other specific control panel communication programming options.
–
D6600 or D6100i Communication Receiver/Gateway:
–
Verify that the account is set up correctly in the receiver.
–
If the account is set up, verify communications is enabled and resynchronize the
account to make sure the control panel has the correct anti-substitution key.
–
If this is the first installation (account at the receiver or if all accounts failed), check
the network firewall.
–
Wireless Service Provider:
–
Verify with the wireless service provider that a network outage did not occur.
–
Verify that the wireless service provider’s network firewall setup is correct.
7.2.13
Control Panel Bus Problem
Description:
The control panel bus was not detected at power up, or the unit is programmed for GSM
(PSTN) mode and has detected the control panel bus wiring is connected to a device. This
state only lasts 30 sec, and then changes to a double flash.
Solution:
1.
Check for complete bus wiring to the control panel. Refer to
2.
If in GSM mode, make sure the data bus wires are not connected or touching any metal
surfaces.
Summary of Contents for ITS-DX4020-G
Page 1: ...GPRS GSM IP Communicator Conettix ITS DX4020 G en Installation and Operation Guide ...
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