Troubleshooting
Function Test
The camera offers a variety of configuration options. Therefore, check that it works properly
after installation and configuration. This is the only way to ensure that the camera will function
as intended in the event of an alarm.
Your check should include the following functions:
–
Can you connect to the camera remotely
–
Does the camera transmit all the data required?
–
Does the camera respond as desired to alarm events?
–
Is it possible to control peripheral devices, if necessary?
Resolving Problems
The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction
Possible causes
Solution
No image
transmission to
remote location.
Defective camera.
Connect a local monitor to the camera and check the
camera function.
Faulty cable connections.
Check all cables, plugs, contacts and connections.
Incorrect cable
connections
When using AC power, ensure that polarity is correct.
Incorrect encoder stream
property set for connection
to hardware decoder.
Select the H.264 MP SD option on the Encoder
Streams configuration page.
No connection
established, no image
transmission.
Incorrect unit
configuration.
Check all configuration parameters (reset to factory
default if necessary).
Faulty installation.
Check all cables, plugs, contacts and connections.
Wrong IP address.
Check the IP addresses (terminal program).
Faulty data transmission
within the LAN.
Check the data transmission with ping.
The maximum number of
connections has been
reached.
Wait until there is a free connection and call the
transmitter again.
No audio transmission
to remote station.
Hardware fault.
Check that all connected audio units are operating
correctly.
Faulty cable connections.
Check all cables, plugs, contacts and connections.
Incorrect configuration.
Check audio parameters on the Audio configuration
and LIVE page functions pages.
The audio voice connection
is already in use by another
receiver.
Wait until the connection is free and then call the
sender again.
8
8.1
8.2
30
en | Troubleshooting
EXTEGRA IP 9000 FX
2016.02 | 1.2 | F.01U.319.357
Installation Manual / Guide d'installation
Bosch Security Systems
