Customer Service
en
13
11.1 Malfunctions
Fault
Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The lighting does not
work
1
.
Different causes are possible.
▶
Call the after-sales service.
→
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
Remote control not
working.
The batteries are flat.
▶
"Replacing the batteries in the remote control", Page 12
In the LED display,
the LEDs flash one to
five times after the
appliance is switched
off.
The batteries are almost empty.
▶
"Replacing the batteries in the remote control", Page 12
The lighting automat-
ically switches on as
soon as the appli-
ance is connected to
the power supply.
Demo mode is switched on.
▶
Press and hold and for approx. three seconds.
LED 1 flashes in the
LED display.
The grease filters are saturated.
▶
"Cleaning grease filters in the dishwasher", Page 11
▶
"Cleaning grease filters manually", Page 11
LED 2 flashes in the
LED display.
The odour filters are saturated.
▶
12 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class F. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡
Inside the appliance (remove grease filters for ac-
cess).
¡
On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
1
Depending on the appliance specifications
