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7.3 Precautions for repair
7.3.1
Users need to contact our after-sales department to confirm
whether it is in the scope of warranty, whether it is fault and the fault
cause.
7.3.2 Users need to provide proof of purchase (invoice or receipt) ,
warranty card consistent with the original barcode. Fill out the repair
request form (download from official website) and then send to our
maintaining department together with the device.
7.3.3 Due to the special properties of the product screen, for non-
screen maintenance equipments, please ensure that the screen is intact
and reinforce the packing before send it to us. Please avoid damage in
transportation. We do not receive a damaged screen products for free
maintenance.
7.3.4 Please only send the device and the materials required above to
us. Do not send the headphones, adapters and other accessories. If lost,
our company is not liable for damages;
7.3.5 Please backup data before send it to repair. We are not liable for
the data loss due to maintenance.
This provision only applies to mainland China. It is protected by the
