6.4. Service and support
6.4.1. General information
Service and support is provided by the retailer you bought your Milestone 212 Ace from.
Your dealer is familiar with the device and will be able to assist you with all general queries
about the Milestone 212 Ace, such as handling and repairs. You can find your nearest
Milestone retailer on our website
www.bones.ch
under the „Sales“ tab.
6.4.2. Firmware update
Keep your Milestone 212 Ace updated, as Bones Inc. constantly improves the firmware.
New firmware adds more features and functionality, while it fixes minor bugs.
If you want to update your Milestone 212 Ace with the latest firmware, you can either visit
your nearest retailer, in order to have the device updated there or you can update your
Milestone 212 Ace through the Internet.
• To check the installed firmware of your Milestone 212 Ace, hold down the „Mode“ button
for 1.5 seconds, in order to start the Information Service. The device will duly report its
current firmware, after announcing several other bits of information.
• The latest firmware is available for download from our website
www.bones.ch
. Please
click on the „Support“ tab and select „Milestone 212 Ace“ from the available products. If
the available firmware version is newer than the one of your Milestone, you may want to
download the latest firmware and update your device.
• To upgrade your device with the latest firmware, please connect Milestone 212 Ace to
your computer via USB. Open the drive „M212 ACE“ and copy the firmware to its root
directory. Safely remove your Milestone 212 Ace from the computer, as you would do
with any USB-device. When done, you will hear the announcement „Software update in
progress. Please wait for 30 seconds“. In case the update does not start automatically,
please remove the SD memory card from your Milestone and insert it back again.
6.5. Other products from Bones Inc.
For further information about the Milestone product range, please visit our website at
www.bones.ch
or ask your nearest authorized dealer.
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