5.4. Troubleshooting and helpful hints
Step 1:
Please make sure the device has been charged for at least 30 minutes, then press the
„Play“ button for half a second. In case the Milestone 212 Ace does not respond, proceed
to step 2.
Step 2:
The keyboard might be locked. Hold the “Mode” button and press “Rec” briefly. The device
should respond with either of the following audible messages:
• “Keyboard active” - The keyboard was locked and is now unlocked.
• “Keyboard locked” - You have just locked the keyboard. Press the same button
combination again, to unlock it. You will hear the confirmation “Keyboard active”.
• In case you don‘t hear anything, please go to step 3.
Step 3:
If the device remains silent at this point, it requires a reboot. Please press and hold all front
buttons, except “Play”, to restart your Milestone 212 Ace. In case this step doesn‘t resolve
the issue, please try to reinstall the firmware, as described in chapter 5.5.2 of this manual.
If all else fails, you may want to contact your retailer and have the device repaired.
5.5. Service and support
5.5.1. General information
Service and support is provided by the retailer you bought your Milestone 112 Ace from.
Your dealer is familiar with the device and will be able to assist you with all general queries
about the Milestone 112 Ace, such as handling and repairs. You can find your nearest
Milestone retailer on our website www.bones.ch under the „Sales“ tab.
5.5.2. Firmware update
If you want to update your Milestone 112 Ace with the latest firmware, you can either visit
your nearest retailer, in order to have the device updated there or you can update your
Milestone 112 Ace through the Internet.
• To check the installed firmware of your Milestone 112 Ace, hold the “Mode” button for 1.5
seconds, in order to start the Information Service. The device will duly report its current
firmware, after announcing several other bits of information.
• The latest firmware is available for download from our website www.bones.ch. Please
click on the “Support” tab and select “Milestone 112 Ace” from the available products. If
the available firmware version is newer than the one of your Milestone, you may want to
download the latest firmware and update your device.
• To upgrade your device with the latest firmware, please connect Milestone 112 Ace to
your computer via USB. Open the drive “M112 ACE” and copy the firmware to its root
directory. Safely remove your Milestone 112 Ace from the computer, as you would do
with any USB-device. When done, you will hear the announcement “Software update in
progress. Please wait for 30 seconds”.
5.6. Other products from Bones Inc.
For further information about the Milestone product range, please visit our website at
www.bones.ch
or ask your nearest authorized dealer.
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