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–
468 S. San Dimas Ave., San Dimas, CA 91773
Toll Free: (800) 355 0895 | Tel: (909) 305 8889 | Fax: (909) 305 0999
Bolide Technology Group is an ISO 9001:2015 Certified Company
www.bolideco.com
Possible cause: The environment temperature has not been calibrated before startup
Solution:
Re-plug the power to start the device and ensure there are no people, obstacles and heat sources in front of
the device before startup
10.
Only captured pictures are displayed in the interface
Possible cause: Recognition mode is set as temperature detection
Solution:
Change recognition mode into face recognition or face + temperature detection
11.
Partial voices (such as please wear a mask; temperature measurement fails, please re-measure the temperature)
are played more than once
Possible cause: Abnormal face picture (e.g.: Mask is not worn, face whose measured temperature is lower than 34
℃
) is
captured several times
Solution:
Wait patiently until voice broadcast is completed, stop mask detection or effectively detect body temperature
once.
12.
After the same person is contrasted or temperature is measured, return to the interface, record disappears, and
recognition and detection still fail
Possible cause: Face ID is not refreshed
Solution:
Exit and reenter
13.
There is no face mark or face box
Possible cause: It is too far or too close and not consistent with minimum pixel or maximum pixel of face recognition
Solution:
Adjust the standing position or minimum pixel or maximum pixel of face recognition
Ⅱ
. Common Problems of Backend Connection
1. Connect to NVR through ONVIF protocol, time is not correct
Possible cause 1: ONVIF protocol of NVR is different from ONVIF protocol of ONVIF
Solution:
Log in to camera web, enter Settings->System parameter->Time settings and switch time zone conversion type
into 2