Troubleshooting
Problem
Causes
Solutions
Massage chair does
not operate.
Controller [Power] Button is
not turned on.
Press [Power] to turn on the
controller on.
Auto Mode was not selected.
Press [Enter] to select an Auto mode.
Power cord is not properly
plugged in.
Properly plug power cord into socket.
Dead power cord.
Please contact Customer Support.
Burnt fuse.
Please contact Customer Support.
Non-electrical problem.
Please contact Customer Support.
Beeping during activation.
Machine noises occur.
Not a problem. Machines generate noise.
Right and left shoulder
massage balls do
not align.
Massage balls are manufactured
with about 0.8”(2cm) difference
in alignment.
Not a malfunction. Purposely
manufactured to created
alternating massage effects.
Noises get louder
during use.
After extended hours of operation. Please turn off the machine for
30min and start again.
Worn out after years of use.
Please contact Customer Support.
Machine suddenly
stops during massage.
Accidently pressed the OFF button. Press the [Power] to restart the machine.
Massage time has finished.
Restart the massage after 30 minutes.
Back motor and
legangle motor does
not move.
Check for any stuck objects.
Remove stuck objects.
Excessive pressure applied.
Please turn off the machine for
30 mins and start again.
Does not go back to
original resting state.
Aggressive use.
Please contact Customer Support.
Controller overheating.
Overuse.
Please contact Customer Support.
Power cord and
controller cord
overheating.
Excessive use.
Please turn off machine for 30 min
and start again.
Other miscellaneous causes.
Please contact Customer Support.
Airbags don’t activate.
Air hose disconnected.
Connect the air hose.
Air related power cord
disconnected.
Please contact Customer Support.
If you encounter minor malfunctions or errors, please refer below before contacting Customer Support.
Summary of Contents for REX-L
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