31
Troubleshooting
Problem
Causes
Solutions
Massage chair does
not operate.
[Power] button on controller
was not pressed.
Press the [Power] button to
turn controller on.
Auto Mode was not selected.
Press [Enter] to select an Auto mode.
Power cord is not properly
plugged in.
Properly plug power cord into socket.
Dead power cord.
Please contact Customer Support.
Burnt fuse.
Please contact Customer Support.
Non-electrical problem.
Please contact Customer Support.
Beeping during activation.
Machine noises occur.
Not a problem. Machines generate noise.
Right and left shoulder
massage balls do
not align.
Massage balls are manufactured
with about 0.8”(2cm) difference in
alignment.
Not a malfunction. Purposely
manufactured to created
alternating massage effects.
Noises get louder
during use.
May occur after extended
hours of operation.
Turn off machine for 30 min.
Worn out after years of use.
Please contact Customer Support.
Machine suddenly
stops during massage.
Accidently pressed the OFF button. Press the [Power] to restart the machine.
Massage time has finished.
Restart machine after 30 min.
Back motor and leg
angle motor does not
operate.
Check for any stuck objects.
Remove stuck objects.
Excessive pressure applied.
Turn off machine for 30 min.
Does not go back to
original resting state.
Aggressive use.
Please contact Customer Support.
Controller overheating.
Overuse.
Please contact Customer Support.
Power cord and
controller cord
overheating.
Excessive use.
Turn off machine for 30 min.
Other miscellaneous causes.
Please contact Customer Support.
Airbags do not activate.
Air hose disconnected.
Connect the air hose.
Air related power cord
disconnected.
Please contact Customer Support.
If you encounter minor malfunctions or errors, please refer below before contacting Customer Support.
Summary of Contents for Phantom II Cool
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