Bluetti EP500Pro, User Manual

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15. FAQ (Frequently Asked Questions)
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How to claim the warranty and extended warranty?
Please refer to the warranty card you received. Any extended warranty (if purchased)
will only take effect after the standard warranty has expired.
•
Can the unit firmware be upgraded?
Yes, you can over-the-air upgrade the firmware including ARM, DSP, IoT and BMS
via BLUETTI App.
•
Can it be charged and discharged at the same time?
Yes.
•
What is the UPS switching latency?
20ms from offline UPS.
•
Can I use third-party solar panels to charge the unit?
Yes, you can. As long as the specs of solar panels on DC1/DC2 fall in below range:
Voc: 12-150V
Input Power: 1200W Max.
With the same power connector (MC4).
•
What does the Depth of Discharge(DoD) refer to?
DoD indicates the fraction of power that can be withdrawn from the battery. The
BLUETTI EP500Pro sets the DoD to 90%, which means that 90% of the capacity is
available to power your device, while the reserved is used to protect the battery
from over-discharging.
•
How do I know whether my appliance can work well with the power station?
Calculate how much the continuous loads are for your appliances are in total.
As long as they do not exceed the rated output power of the power station, it
should work.
•
How can I connect the product to my main panel?
To install the grid-tied power system, an electrician with a professional technician
certificate is required.
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JUST POWER ON