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www.bluenetvideo.com
BlueNet Video
888-616-1514
I can access the video server on my LAN, but not from the Internet.
Verify that your router (if applicable) has port forwarding properly configured.
If accessing from our DDNS service, verify correct serial number.
Firewall issues may prevent user access.
How do I reset the unit to factory defaults?
On the underside of the unit you will find a recessed opening located near the top-left side of the la-
bel. Power ON the unit and use a paper clip to push the reset button within that opening. You should
then see the ACTIVE light turn off and after a few seconds the ACTIVE light will begin to flash, signify-
ing a successful reboot. If the ACTIVE light does not turn off after depressing the reset button, please
try holding the button in for a second and releasing. YOU WILL LOSE ALL DATA THAT HAD BEEN
ENTERED PREVIOUSLY AND THE NVS WILL BE SET TO ITS FACTORY PRESETS.
Does the BlueNet video server support audio?
Not with this current release.
Can I use the BlueNet video server on my dial-up Internet connection?
No, we recommend a high speed broadband connection of at least 128Kb/sec.
I’m accessing my video server remotely over the Internet and the video stream is
choppy, is this normal?
Yes. The frames/second received remotely are determined by your bandwidth capabilities both at
your site where the NVS is installed and your remote location. The lower of the two sites will deter-
mine how fast your video stream is received. It is recommended to have at least a 256Kb/sec up-
stream connection from the site where the NVS is installed. Lower speeds will operate properly, but
provide poor remote performance. Faster the Internet connection at both ends, the faster the video
stream.
Can I view multiple cameras at once?
Currently the NVS supports 1 channel of video input. Typically, one camera per network video server.
You can view multiple cameras only if the NVS is connected to another device supporting multiple
cameras (DVR, multiplexer, etc.) or if you purchase the I-PRO software which will connect up to 16
separate BlueNet video servers, each connected to their own camera or device.
