7
Troubleshooting
Not able to upload data from the guard tour readers.
Check to see if the reader is placed properly on the unit. The reading head of the
reader should be between the status lights of the unit, and its top should be flush
against the inside edge of the unit.
Please note that the BS-4010 / BS-4010 M unit is not able to upload data from guard
tour readers when it is communicating with the PC.
The BS-4010 Client is not able to dial its stored phone number.
Please note that only the BS-4010 Client (not the BS-4010m Server) is able to
automatically dial to upload its stored data. Please make sure that the proper version
of the unit is being used.
If the upper-right red LED flashes once without emitting a beeping sound, it indicates
that no dial-up number has been stored in the unit. Please first store the dial-up
number using the BS-4010 setup program.
If the unit emits two short beeps, it indicates that either it did not detect a working
phone line, or that the dialed number is busy.
The patrol management software is not able to find the unit.
Please check the condition of the hardware installation by going into the Windows
Device Manager.
In all conditions, please first check to see if the BS-4010 / BS-4010 M unit is
operating properly, by making sure that its LED lights are flashing at the appropriate
intervals. If not, please disconnect then reconnect its power source in order to
reinitialize the unit.
Please contact with the technology support if you can not solve the problem by
using above solutions.
