Appendix E Warranty and Support
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Customer support
Before asking for after-sales service, please back up the data on the device. We do not back up data
from the products sent to the Customer Service Center. Therefore, we assume no responsibility for
loss/deletion of data.
Customer Service Center
#1103, Gplus Kolon Digital Tower 11F,
Digital-ro 26-gil 123, Guro-gu, Seoul,
Republic of Korea(08390)
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Fax: +82-2-6499-2242
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Email: [email protected]
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Hours: 9:30 a.m. - 6:30 p.m. (GMT Time: +9 Hours)
The center is closed on Saturdays, Sundays, and Korean national holidays
Registering for After-Sales Service
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We receive the products for our after-sales service through mail, delivery services and hand delivery only in
principle.
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If you bought the product from a party other than Bluebird or an authorized Bluebird reseller, you need to
register the product before using our after-sales service.
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Please enclose an evidence of purchase or the product receipt for our after-sales service.
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Please enclose your name, telephone number, address and details of the problem for a prompt service.
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You can ask for our after-sales service by contacting your authorized Bluebird dealer or the Customer
Service Center in the head office.
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Do not intentionally damage the label on the product.
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A damaged label may result in a disadvantage to the customer.
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When you return the product to Bluebird for service, please put the product in a protective box.
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The warranty will not cover any damage which occurs during delivery. We advise you to use the box and
protective cover supplied with the product.
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Make sure to deliver the product in a safe way. Bluebird assumes no responsibility for the loss of the
product during delivery.
