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Warranty and Support 27
Customer support
For a repair service, contact the local service representative or send the device via a de-
livery service to the headquarter in Korea. When sending the package, make sure to pay
for the shipping fee in advance. When the repair is completed, headquarter will reimburse
the shipping cost.
IMPORTANT
Before asking for after-sales service, please back up the data from the device. We do
not back up data from the products received in the Customer Care Center. Therefore, we
assume no responsibility for the loss or deletion of data.
Customer Service Center
#1103, Gplus Kolon Digital Tower 11F,
Digital-ro 26-gil 123, Guro-gu, Seoul,
Republic of Korea(08390)
•
Fax: +82-2-6499-2242
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Email: [email protected]
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Hours: 9:30
AM
to 6:30
PM
(GMT Time: +9 hours)
NOTE
The center is closed on Saturdays, Sundays, and Korean national holidays
Registering for After-Sales Service
•
We receive the products for after-sales service through mail, delivery service and hand
carry only in principle.
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If you bought the product from any party other than the authorized dealer, you need to
register the product before asking for after-sales service.
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Please enclose an evidence of purchasing or the receipt to the product for after-sales
service.
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Please enclose the name, telephone number, address and symptom for prompt service.
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You can ask for after-sales service through the dealer or the Customer Care Center in
the head office.
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Do not intentionally damage the label on the product.
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Damaged label may result in a disadvantage to the customer.
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When you return the product to Bluebird for service, please put the product in a pro-
tective box.
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Warranty will not be provided for any damage occurring during delivery. We recommend
you to use the box and protective cover supplied with the product.
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Make sure to deliver the product in a safe way. Bluebird assumes no responsibility for
loss of the product during delivery.