12
EN
The temperature the Bloom Lab is
exposed to is below 15°C (59°F).
Ensure an ambient temperature above 15°C (59°F).
Bloom Lab shows
fatal error.
Bloom Lab internal error, not
recoverable.
Contact technical support for assistance.
Bloom Lab does not
work.
Bloom Lab has no power supply.
Make sure that the Bloom Lab is plugged in as instructed.
Bloom Lab internal error.
Contact technical support for assistance.
Bloom Lab not responding.
Disconnect and reconnect the Bloom Lab from the power supply and
wait for the boot process to be finished.
Table N°3: Bloom Lab Troubleshooting.
7.2. Bloom App
The following table (Table N°4) highlights possible errors you might face when using the Bloom App. The app will guide you
on how to handle these errors. If you experience any other issues with the Bloom App, not covered in the table below, contact
Bloom Diagnostics’ technical support (see section 9.).
Error
Action to correct the error
Bloom App has lost connection to the Bloom Lab.
Try to bring your smartphone closer to the Bloom Lab.
Bluetooth is disabled.
Make sure Bluetooth is enabled in the control center.
Bloom Test strip removed from the Bloom Lab unexpectedly.
Re-insert the Bloom Test strip.
The smartphone has a low battery.
Charge the smartphone battery to a minimum 30%.
The smartphone has lost its internet connection.
Check the internet connection and try again.
The Bloom Lab turned off unexpectedly.
Make sure the Bloom Lab power cord is properly connected
and that the light ring is on.
Table N°4: Bloom App possible errors.
Summary of Contents for AMH test
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