34 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Program does not start after
closing the door.
Start / Pause / Cancel button was not pressed.
• *Press the Start / Pause / Cancel
button.
It may be difficult to close the loading door in case
of excessive loading.
• Reduce the amount of laundry and
make sure that the loading door is
closed properly.
Programme cannot be
started or selected.
Washing machine has switched to self
protection mode due to a supply problem (line
voltage, water pressure, etc.).
• Press and hold On / Off button for
3 seconds. (see. "Cancellation of
program")
Water in the machine.
Some water might have remained in the product
due to the quality control processes in the
production.
• This is not a failure; water is not
harmful to the machine.
Machine does not fill with
water.
Tap is turned off.
• Turn on the taps.
Water inlet hose is bent.
• Flatten the hose.
Water inlet filter is clogged.
• Clean the filter.
Loading door may be open.
• Close the door.
Machine does not drain
water.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine vibrates or makes
noise.
Machine might be standing unbalanced.
• Adjust the feet to level the machine.
A hard substance might have entered into the
pump filter.
• Clean the pump filter.
Transportation safety bolts are not removed.
• Remove the transportation safety
bolts.
Laundry quantity in the machine might be too
little.
• Add more laundry to the machine.
Machine might be overloaded with laundry.
• Take out some of the laundry from
the machine or distribute the load by
hand to balance it homogenously in
the machine.
Machine might be leaning on a rigid item.
• Make sure that the machine is not
leaning on anything.
There is water leaking from
the bottom of the washing
machine.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine stopped shortly
after the programme
started.
Machine might have stopped temporarily due to
low voltage.
• It will resume running when the
voltage restores to the normal level.
Machine directly discharges
the water it takes in.
Draining hose might not be at adequate height.
• Connect the water draining hose as
described in the operation manual.
No water can be seen in the
machine during washing.
The water level is not visible from outside of the
washing machine.
• This is not a failure.
Loading door cannot be
opened.
Door lock is activated because of the water level
in the machine.
• Drain the water by running the Pump
or Spin programme.
Machine is heating up the water or it is at the
spinning cycle.
• Wait until the programme completes.
Child lock is engaged. Door lock will be
deactivated a couple of minutes after the
programme has come to an end.
• Wait for a couple of minutes for
deactivation of the door lock.
Loading door may be stuck because of the
pressure it is subjected to.
• Grab the handle and push and pull the
loading door to release and open it.
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