General compensation for inconvenience.
Important Notes
Your product is designed and built for domestic household use only.
The guarantee will automatically be void if the product is installed or is used in
commercial or non-residential domestic household premises, unless we have
previously agreed to the installation environment.
The product must be correctly installed, located and operated in accordance with the
instructions contained in the User Instructions Booklet provided with your product.
Professional installation by a qualified Electrical Domestic Appliance Installer is
recommended for all Washing Machines, Dishwashers and Electric Cookers (as
incorrect installation may result in you having to pay for the cost of repairing the
product).
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland
for Republic of Ireland) registered gas installer.
This guarantee is given in respect of products purchased and used within the United
Kingdom and the Republic of Ireland.
This guarantee is effective from the initial date of purchase of a new product from an
authorised retailer and will be void if the product is resold.
This guarantee does not apply to graded sales (where the product is purchased as a
“second”)
.
Possession of a copy of these terms and conditions does not necessarily mean that a
product has the benefit of this guarantee. If you have any questions, please call our
Call Centre on the number set out above.
The Manufacturer reserves the right to terminate the guarantee if its staff or
representatives are subjected to physical or verbal abuse in the course of carrying out
their duties.
Optional extras, where available (i.e. extendable feet) are supplied on a chargeable
basis only.
Does Blomberg offer replacements?
This is a repair-only guarantee. On occasion the Manufacturer may at its sole discretion,
replace your product with a new product instead of carrying out a repair. Where a replacement
is offered, this would normally be an identical model, but when this is not possible, a model of
similar specification will be provided. The Manufacturer will cover the costs and arrange for
the delivery of the new product and for the return of the old product. Any costs related to
disconnecting the faulty product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original guarantee will continue
to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours
may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst
our Engineers will endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. The Manufacturer will not be liable for delays
or if it is unable to carry out a repair because a convenient appointment cannot be arranged.
