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BlockHead™ II User Manual Rev. A
(c) 2015 Blizzard Lighting, LLC
Keeping Your BlockHead™ II As Good As New
The fixture you’ve received is a rugged, tough piece of pro lighting equipment, and as long as you take
care of it, it will take care of you. That said, like anything, you’ll need to take care of it if you want it to
operate as designed. You should absolutely keep the fixture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve the quality of light output.
Keeping the fans free of dust and debris will keep the fixture running cool and prevent damage from
overheating.
In transit, keep the fixtures in cases. You wouldn’t throw a prized guitar, drumset, or other piece of
expensive gear into a gear trailer without a case, and similarly, you shouldn’t even think about doing it
with your shiny new light fixtures.
Common sense and taking care of your fixtures will be the single biggest thing you can do to keep them
running at peak performance and let you worry about designing a great light show, putting on a great
concert, or maximizing your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry about sending a defective
unit back, or sending a unit in for service. But, like any complex piece of equipment designed and built
by humans, once in a while, something doesn’t go as planned. If you find yourself with a fixture that isn’t
behaving like a good little fixture should, you’ll need to obtain a Return Authorization (RA).
Don’t worry, this is easy. Just send an email to [email protected], and we’ll issue you an RA.
Then, you’ll need to send the unit to us using a trackable, pre-paid freight method. We suggest using
USPS Priority or UPS. Make sure you carefully pack the fixture for transit, and whenever possible, use the
original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that any shipping damage which
occurs in transit to us is the customer’s responsibility, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and must be reported to the
carrier immediately upon receipt of the items. Claims must be made within seven (7) days of
receipt.
Troubleshooting
Symptom
Solution
Fixture Auto-Shut
Off
Check the fan in the fixture. If it is stopped or moving slower than normal, the
unit may have shut itself off due to high heat. This is to protect the fixture from
overheating. Clear the fan of obstructions, or return the unit for service.
Beam is Dim
Check optical system and clean excess dust/grime. Also ensure that the
220V/110V switch is in the correct position, if applicable.
No Light Output
Check to ensure fixture is operating under correct mode, IE sound active/auto/
DMX/Etc., if applicable. Contact service for more information.
Chase Speed Too
Fast/Slow
Check to ensure proper setup of speed adjustment.
No Power
Check fuse, AC cord and circuit for malfunction.
No Response to
Audio
Verify that the fixture is in “Sound Active” mode.
Adjust Audio Sensitivity, If Applicable.
Fixture Not
Responding / Re-
sponding Erratically
Make sure all connectors are seated properly and securely.
Use Only DMX Cables.
Install a Terminator.
Check all cables for defects.
Reset fixture(s).
