Warranty
This warranty is provided by The Virtual GIS Group Pty Ltd ABN 66 075 488 087 trading as Blind Freddy Electric Bikes (BF
e-Bikes). We are located at Shop 4 302 South Pine Rd, Brendale Qld 4500
BF e-Bikes provides this warranty against manufacturing and material defects from usage which would be considered
normal recreational applications. Warranty is for parts only and does not include labour or shipping costs associated
with repair.
•
Battery: 2 years pro rata (12 months full replacement then pro rata for the 2nd year)
•
Frame and other non-consumable components (for details see below): 2 years from date of original invoice
•
Shimano genuine components: 2 years subject to Shimano worldwide warranty terms
BF e-Bikes Warranty conditions
At the discretion of BF e-Bikes, components may need to be returned for testing and inspection. Prior approval for repair
must be gained by BF e-Bikes before repair is undertaken. Repair must be carried out by BF e-Bikes authorised repairer
or an agent nominated by BF e-Bikes. Transport charges will apply to replaced or repaired product if shipping is required
in either direction.
Warranty is not transferable. Warranty period does not recommence from date of product replacement or repair. BF e-
Bikes fully complies to terms and conditions for consumer goods under Australian consumer law.
Warranty details - Labour & shipping costs for repair are excluded from warranty. Warranty is for replacement parts
only.
Frame & non-battery components warranty:
Frame is warranted to be free of manufacturing and material defects for 2
years from sales invoice.
Electric items:
Battery warranty is for full replacement within first year and pro rata for 2nd year only. A reduction of
30% capacity within 12 months is not considered a fault. Exclusions are water damage, physical damage, incorrect
charging and power surge. Damage resulting from collision or rough handling is not covered under warranty. Motor,
charger, controller and throttle claims require the item to be returned for inspection and testing prior to replacement
or repair.
Shimano components:
Shimano components carry a 2-year worldwide warranty for manufacturing and material defects.
Drive train, Wheels, Steering and General items:
The following items carry a two-year warranty for manufacturing and
material defects from purchase date:
•
wheel rims & spokes
•
hubs and crank set
•
front forks
•
seat and seat post
•
handlebars & head stem
•
bottom bracket & kick stand
Damage resulting from collision or rough handling is not covered under warranty. Other components are considered
consumables and are not covered by warranty.
Wear and Tear Exclusions:
Tyres, tubes, valves, lights, brake and gear cables, chain and sprockets, handlebar grips, brake
pads.
Usage Exclusions/Restrictions:
Stunting and jumping, commercial use without prior approval by BF e-Bikes, riders
including luggage exceeding max weight limits, third party modifications, fitting of non-genuine spare parts, use of non-
