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6.5
UNRESPONSIVE CONTROL SURFACE
If the control surface of your blender is not responding, wipe it down with a damp
rag to remove any liquids or particle buildup� If that doesn’t work, unplug the
power cord and then plug it in again�
INSTRUCTIONS THAT APPEAR IN THIS USER GUIDE ARE NOT MEANT TO
COVER EVERY POSSIBLE CONDITION OR SITUATION THAT MAY OCCUR. GOOD
JUDGMENT MUST BE USED WHEN OPERATING THIS OR ANY OTHER MACHINERY.
SECTION 7: WARRANTY
7.1
WARRANTY DESCRIPTION
Blendtec warrants the your blender against defects in materials and workmanship
under normal use, maintenance and service, for 1-3 years* on parts and labor
required to repair or replace components that, in the sole opinion of Blendtec, are
defective� The following items are not included the blender warranty coverage:
• Normal maintenance, adjustments and cleaning as outlined in this manual�
• Repairs due to unauthorized service or modifications to the blender, product
tampering or use of non-standard parts or accessories without prior written
approval from Blendtec�
• Damage cause by: improper installation or ventilation of the blender; electrical
supply (e�g�, electrical power failure, improper electrical connections, the use of
extension cords, low voltage or voltage drops to the unit); water supply; drainage;
exposure to water; or floods, storms or other acts of God�
• Cost of premium labor rates due to holidays, overtime, shipping, etc�
• Parts or assemblies subjected to misuse, abuse, neglect or accidents or lack of
specified maintenance or operational procedures�
• Damage or problems caused by installation, relocation of unit, cleaning and/or
maintenance procedures inconsistent with the technical instructions provided in
this manual�
• Claims for personal injuries, incidental or consequential damages or economic
loss (profit or revenue), however caused�
*Warranty periods vary according to blender model�
7.1.1
Water Damage and Abuse
It is critical to prevent liquids from entering the motor base� The motor base
has been designed to deflect liquids from entering� However, in some in-
stances of heavy spillage or a lack of appropriate cleaning procedures, liquids
may enter the motor housing� It is important to promptly clean up all spills on
the motor, around the counter and under the sound enclosure base (if used)�
Failure to do so may result in liquids being pulled into the motor, which will
lead to premature failure� This cause of failure is considered abuse and is not
covered under the warranty�
7.1.2
Country of Purchase
Warranty is provided only in the country in which the equipment was purchased
from an authorized sales representative� Use of the equipment outside the coun-
try of purchase voids all warranties, expressed or implied� If a customer chooses
to utilize a local service center outside of the country of original sale, he or she
can reasonably expect to pay for parts, labor, shipping, duties, taxes, etc�, neces-
sary to make the repair and return the equipment�
7.1.3
Service Procedure
If you experience any difficulty in using your Blendtec blender and following the
troubleshooting steps in Section 7 does not resolve the problem, immediately
contact Blendtec customer service at 1-800-BLENDTEC (US customers) or
a Blendtec qualified service agent (international customers) to diagnose the
problem� Please have your blender’s serial number ready and be prepared to
describe the problem� Do not attempt to do your own repairs� The warranty will
be voided if repairs are made by individuals other than Blendtec qualified service
agents� Many issues can be resolved simply and quickly over the phone� If the
problem cannot be resolved over the phone, your unit may require replacement�
If your machine is under warranty,
Blendtec will repair or replace the blender
at no cost� Cosmetic damage and abuse are not included�
If your machine is out of warranty
and you wish to have it repaired, contact
Blendtec customer service at 1-800-BLENDTEC (US customers) or a Blendtec
qualified service agent (international customers) for instructions� You will be billed
for services rendered�
When shipping your blender to Blendtec customer service or a qualified service
agent (either in warranty or out of warranty), please include the form on the
following page�
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR GUARANTEES
OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE�
In no event shall Blendtec be liable for any special, indirect, incidental or conse-
quential damages� Upon the expiration of the warranty period, Blendtec’s liability
under this warranty shall terminate� The foregoing warranty shall constitute the
sole liability of Blendtec and the exclusive remedy of the customer or user�
