Troubleshooting
No.
M
essa
g
e
Wheels off the ground
2
Dust box not installed
3
Battery failure
4
Please check if the wheel is stuck
5
Please check if the front collision
is stuck
6
Robot connection failed
7
The battery is low, please charge
the machine
8
Please check whether the side
brush is tangled or jammed
Please move the machine to the
open area.
Cause
Robot suspended
Dust box removed and not installed
Abnormal battery charging
Wheel jammed
Front impact bracket stuck
Machine failed to connect to server
Battery power less than 20 %
Abnormal edge brushing
The machine failed to get out
of trouble.
16
Solution
Please put the Robot back to the ground and press the
cleaning key again.
Place the dust container back into the Robot and press
cleaning button again.
Contact after-sales for battery test.
Remove any possible objects which causes the jammed
wheel.
Check whether the front collision can rebound normally .
Check connectivity of the wireless network with the
internet.
The machine automatically enters to the recharge mode,
Remove any possible objects which causes the jammed
side brush.
Please move the Robot to an empty place and press the
cleaning button again.
EN
