M01E03.053
M13E11 060
Warranty Claims
1. Prior to returning any product to Blacoh based on a claim of breach of Warranty or PTFE Bellows
Warranty, a Blacoh Return Request form must be completed. The form will be reviewed by Blacoh to
determine if a Return Merchandise Authorization (RMA) number will be issued. The issuance of an RMA
number does not constitute Blacoh's acknowledgment or agreement that the warranty claim is justified or
correct.
2. If an RMA number is issued by Blacoh, customer should then deliver the product in question to the address
specified on the RMA, freight prepaid.
3. All products so returned to Blacoh based on a claim of breach of Warranty or of PTFE Bellows Warranty
must be cleaned, sanitized and neutralized prior to shipment to Blacoh. Blacoh will not accept any part
that contains corrosive chemicals, organic cultures, blood, any harmful residue or air borne materials that
might contaminate a breathable atmosphere or put at risk any person or property. Any shipment that does
not comply will be returned at the expense of the customer, or the customer will be required to arrange for
pickup.
4. HAZMAT SHIPMENTS WILL BE REMOVED AND PROCESSED AT CUSTOMER'S EXPENSE.
5. Receipt by Blacoh of a return does not constitute Blacoh's agreement that Blacoh is in breach of its
Warranty or PTFE Bellows Warranty.
6. If Blacoh determines that a defect in workmanship or material of a part has occurred, customer is not
entitled to a complete unit replacement. In the event of such a defect, Blacoh will repair or replace the
defective part or parts or refund the purchase price, as Blacoh deter
mines in Blacoh’s sole discretion.
New Product Returns
1. If a customer wishes to return a new, unused product, the customer must first request a Return
Merchandise Authorization (RMA) number from Blacoh. Blacoh will determine if the unit can be returned
for possible credit.
2. Product to be returned must be new, unused, and of current design and purchased within thirty (30) days
of the return request. In addition the product must not have been damaged after original shipment by
Blacoh.
3. Product returns must be delivered, freight prepaid.
4. Blacoh has the right to inspect all returned products prior to acceptance or rejection.
5. ALL RETURNS are subject to a minimum $25.00 or 20% restocking fee, whichever is greater. (Higher
restocking fees may be charged on special items and some models may not be eligible for return).
Returns accepted by Blacoh will be credited to the customer's account less the re-stocking fee. Refunds
will not be issued.
6. Any outsourced product supplied by Blacoh will be subject to the warranty, return policy and re-stock fee
charged by the manufacturer of the outsourced product.
[L01E71.053]
BLACOH F
LUID
C
ONTROL
, I
NC
.
601 Columbia Ave, Bldg D
Riverside, CA 92507 USA
Phone: 951.342.3100
800.603.7867
Fax:
951.342.3101
Email: [email protected]
www.blacoh.com
