Blackrock Microsystems CerePlex Direct, Instructions For Use Manual

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Revision 7.00 / LB-0462 – CerePlex Direct Instructions for Use
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If the LED turns yellow again, it indicates a data transmission error and packets may
have been invalidated. If this happens, check that the digital data cable is plugged into
the bank securely. If the LED stays unlit, this indicates that the Direct is not recognizing
and powering the headstage. Contact Blackrock Support at
support@blackrockmicro.com for assistance with headstage compatibility issues if this
occurs.
Return Merchandise Authorizations
In the event that your device needs to be returned to Blackrock for repair or maintenance, do
not send any equipment back without a Return Merchandise Authorization Number. An RMA
number will be issued to you by a Blackrock representative. If you need to obtain an RMA
number, you may contact a product support representative at +1 801 582 5533 or via email at
support@blackrockmicro.com.
Once an RMA number has been issued, it is important to safely pack the returned item for
shipping back to Blackrock. It is preferred that you save the original boxes and packing
materials that your device arrived in for return shipment. Please address the package as
follows:
Blackrock Microsystems
ATTN: RMA # XXXX
630 S. Komas Drive, Suite 200
Salt Lake City, UT 84108 USA
T +1 801 582 5533
Warranty
Blackrock Microsystems (“Blackrock”) warrants its products are free from defects in materials
and manufacturing for a period of one year from the date of shipment. At its option, Blackrock
will repair or replace any product that does not comply with this warranty. This warranty is
voided by: (1) any modification or attempted modification to the product done by anyone other
than an authorized Blackrock employee; (2) any abuse, negligent handling or misapplication of
the product; or (3) any sale or other transfer of the product by the original purchaser.
Except for the warranty set forth in the preceding paragraph, Blackrock provides no warranties
of any kind, either express or implied, by fact or law, and hereby disclaims all other warranties,
including without limitation the implied warranties of merchantability, fitness for a particular
purpose, and non-infringement of third-party patent or other intellectual property rights.
Blackrock shall not be liable for special, indirect, incidental, punitive, exemplary or consequential
damages (including without limitation, damages resulting from loss of use, loss of profits,
interruption or loss of business or other economic loss) arising out of non-compliance with any
warranty. Blackrock’s entire liability shall be limited to providing the remedy set forth in the
previous paragraph.
Support
Blackrock prides itself in its customer support. For additional information on this product or any
of our products, you can contact our Support team through the contact information below: