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CHAPTER 6: TECHNICAL SUPPORT
6.1 CONTACTING BLACK BOX
If you determine that your Radian 1000 Series Chassis is malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at 877-877-2269 or [email protected].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you
have a complete description, including:
the nature and duration of the problem
when the problem occurs
the components involved in the problem
any particular application that, when used, appears to create the problem or make it worse
6.2 SHIPPING AND PACKAGING
If you need to transport or ship your Radian 1000 Series Chassis:
Package it carefully. We recommend that you use the original container.
If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair,
contact Black Box to get a Return Authorization (RA) number.
