Blackberry Professional Software, Getting Started Manual

Page: 4 / 49

7 Installing the BlackBerry Professional Software......................................................................................................... 27
Prerequisites: Installing the BlackBerry Professional Software........................................................................................... 27
Install the BlackBerry Professional Software in a Microsoft Exchange messaging environment................................... 27
Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment............................ 28
Create a Public Folders storage group and database for a Microsoft Exchange 2007 messaging environment
....................................................................................................................................................................................................
29
Install the BlackBerry Professional Software in an IBM Lotus Domino messaging environment................................... 30
Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment............................ 31
8 Troubleshooting the installation process...................................................................................................................... 33
A third-party tool did not install successfully and the BlackBerry Professional Software setup application closed
........................................................................................................................................................................................................
33
Failed to write License Key to the Database........................................................................................................................... 33
Previous version detected but no database available............................................................................................................ 33
The setup application prompts for access to the installation media for Microsoft .NET Framework version 1.1.......... 34
The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 34
Could not open ID file................................................................................................................................................................. 35
Service failed to start, generating error 5305........................................................................................................................ 35
BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...................... 38
I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business
Server.............................................................................................................................................................................................
39
Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software.......................... 39
9 Adding user accounts......................................................................................................................................................... 41
Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 41
Add a user account...................................................................................................................................................................... 43
10 Legal notice.......................................................................................................................................................................... 45