Configuring message handling
4
Managing email message filters
Email message filters define which email messages the BlackBerry® Professional Software redirects to BlackBerry devices.
When a user receives an email message in the incoming message queue, the BlackBerry Professional Software applies filters
to determine how to direct the message: forward, forward with priority, or do not forward to the user’s BlackBerry device.
Email message filters that you configure in the BlackBerry Professional Software overrule the email message filters that
users define using the BlackBerry® Desktop Manager or their BlackBerry devices.
You can create two types of email message filters in the BlackBerry Professional Software: global filters and user filters.
Global filters apply to all user accounts in the BlackBerry Professional Software. Users cannot view or change global filters.
If you define global filters, inform users so that they understand why some of the email message filter rules that they create
might not apply to incoming messages. If you change global filters, the BlackBerry Professional Software reads and applies
the changes immediately.
User filters apply to specific user accounts in the BlackBerry Professional Software.
Create an email message filter that applies to all user accounts
1.
In the BlackBerry® Manager, click the Home tab.
2.
Click Edit Server Properties.
3.
In the left pane, click Global Filters.
4.
Double-click Global Filter Definition.
5.
Click New.
6.
In the New Message Conditions section, double-click Filter Name.
7.
Type a name for the email message filter.
8.
Configure the options for the email message filter.
9.
Click Action.
10. Complete one of the following tasks:
Task
Steps
Create an email message filter that prevents the delivery of
messages that satisfy the filter criteria.
>
In the drop-down list, click Hold.
Create an email message filter that forwards messages that
satisfy the filter criteria.
a.
In the drop-down list, click Forward.
b.
Double-click Forwarding Options.
Administration Guide
Configuring message handling
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