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Blackberry PORSCHE DESIGN P'9981, User Manual

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Blackberry PORSCHE DESIGN P'9981 User Manual Download Page 34

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to 
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly 
create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up 
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an 
unforeseen issue.

Check to see if there is updated BlackBerry Device 
Software that you can download over the network.

Depending on your smartphone model, this feature might 
not be supported. On the home screen or in a folder, click 
the 

Options

 icon. Click 

Device

 > 

Software Updates

. 

Update your BlackBerry Device Software from your 
computer.

On your computer, visit 

www.blackberry.com/update

. Click 

Check for Updates

. Connect your smartphone to your 

computer. 

Set your BlackBerry Desktop Software to check for updates 
automatically.

For instructions, see the Help in BlackBerry Desktop 
Software.

Update your BlackBerry Desktop Software .

Visit 

www.blackberry.com/desktopsoftware

.

Tips: Doing things quickly

For full instructions, click the links under 

Related information

 at the bottom. 

Access popular options such as setting the alarm, viewing 
notifications and turning on or turning off network 
connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or 
minimise the panel and view the wallpaper.

On the navigation bar, click 

All

.

Switch to another app.

Press and hold the 

  key. Click an app. 

Note: 

The other app might still be running in the 

background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry 
smartphone. 

Note: 

You can customise which app a convenience key 

opens.

User Guide

Quick Help

34 

Summary of Contents for PORSCHE DESIGN P'9981

Page 1: ...Porsche Design P 9981 smartphone from BlackBerry Version 7 1 User Guide...

Page 2: ...Published 2012 09 27 SWD 20120927123916513...

Page 3: ...files 49 Tips Freeing space to optimise your smartphone s performance 50 Tips Updating your software 51 Tips Keeping your information safe 51 Tips Managing indicators 52 Shortcuts Phone 53 Shortcuts...

Page 4: ...ting Files 137 Media 138 How to Media 138 Troubleshooting Media 154 Ringtones sounds and alerts 158 How to Ringtones sounds and alerts 158 Troubleshooting Ringtones sounds and alerts 162 Browser 163 H...

Page 5: ...categories 211 Categorise a contact task or memo 211 Create a category for contacts tasks or memos 211 Turn off the prompt that appears before you delete items 212 Typing 213 How to Typing 213 Troubl...

Page 6: ...e Software 254 How to BlackBerry Device Software 254 Troubleshooting BlackBerry Device Software 256 Manage Connections 258 Mobile network 258 Wi Fi technology 265 Mobile Hotspot mode 275 How to Mobile...

Page 7: ...shooting Storage space and media cards 313 Search 315 How to Search 315 Troubleshooting Search 319 Security 321 How to Security 321 Troubleshooting Security 351 Service books and diagnostic reports 35...

Page 8: ...Accessibility options 362 How to Accessibility 362 Calculator 368 Use the calculator 368 Convert a measurement 368 Glossary 369 Legal notice 371...

Page 9: ...smartphone Find out about apps and indicators and what the keys do on your BlackBerry smartphone Your BlackBerry smartphone at a glance Inserting the SIM card media card and battery Remove the batter...

Page 10: ...smartphone model or your wireless service provider you might not need a SIM card for your smartphone Slide the SIM card into the slot Insert the media card and battery A media card is already inserte...

Page 11: ...nterface enables you to easily create smart tags and share information with other NFC enabled device users Create a smart tag to open a webpage call a phone number send a text or email message open an...

Page 12: ...ou can receive public warning messages such as weather warnings or amber alert messages on your smartphone For more information see Public warning systems New in BlackBerry 7 BlackBerry 7 includes a n...

Page 13: ...one against a smart tag you can see information such as web addresses coupons graphics media files and event details For more information see NFC technology Touch free call answering You don t need to...

Page 14: ...s BlackBerry ID With BlackBerry ID you can manage apps you ve downloaded from the BlackBerry App World storefront and keep the apps you downloaded when you switch smartphones You are prompted to log i...

Page 15: ...item Press and hold to switch applications quickly Escape Return to the previous screen Close the menu Send Make a call Answer a call End Power End a call Return to the home screen Press and hold to...

Page 16: ...ing a call Flashing LED colour descriptions The LED on the top of your BlackBerry smartphone flashes different colours to indicate the statuses described Flashing LED colour Description Green Indicate...

Page 17: ...on icons You can access your applications by clicking the icons on the home screen and in folders on the home screen The initial view of the home screen displays icons for only some of the available a...

Page 18: ...ns might appear in this folder including applications that you download BBM Applications Browser Manage Connections Maps Help Compass BlackBerry Protect Password Keeper Voice Dialling Applications fol...

Page 19: ...otes Camera Video Camera Voice Notes Recorder Podcasts YouTube Personal organiser Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing B...

Page 20: ...te for the BlackBerry Device Software is paused Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off...

Page 21: ...s turned on Wi Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your wireless service provi...

Page 22: ...right corner of the screen when you type CAP lock capital letter lock Multi tap mode NUM lock number lock Current input language Alt mode Phone icons These icons appear at the top of the Home screen...

Page 23: ...is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera You can click...

Page 24: ...cut to your Favourites panel select the Mark as Favourite check box 3 Click Add Show or hide a Home screen panel 1 On the Home screen press the key Manage Panels 2 Select or clear the checkbox for eac...

Page 25: ...er Click an application folder To move the application icon out of an application folder click Move To Folder Click Home or an application folder Change where apps that you download appear To find you...

Page 26: ...ears when your smartphone is locked 1 On the home screen or in a folder click the Options icon 2 Click Display Message on Lock Screen 3 Type the text that you want to appear on the screen when your sm...

Page 27: ...ddress or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a Black...

Page 28: ...ress is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If...

Page 29: ...oad apps to your smartphone over the wireless network If you don t already have the BlackBerry App World on your smartphone you can download it at www blackberryappworld com For more information about...

Page 30: ...blet you must pair your smartphone with your tablet using Bluetooth technology While using your smartphone as a modem you might not be able to use your smartphone s Phone application Messaging applica...

Page 31: ...d a Location To search for a point of interest such as a business or landmark in the Find a store caf etc field type the information for the point of interest Highlight the point of interest To view a...

Page 32: ...kBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on flight mode click All Off To turn off flight mode click Restore...

Page 33: ...sit www blackberry com docs smartphones Click your smartphone model and then click the Icon Guide Remove the new item indicator Open each item that has this indicator For example to remove it from the...

Page 34: ...our computer visit www blackberry com update Click Check for Updates Connect your smartphone to your computer Set your BlackBerry Desktop Software to check for updates automatically For instructions s...

Page 35: ...ound and switch to another application 246 Tips Extending battery life Close apps when you re finished with them In an app press the key and click Close or Exit Turn on battery saving mode On the home...

Page 36: ...ontent refreshes For more information see the Help in the application If your smartphone has a camera flash turn off the flash On the Home screen click the Camera icon Click the flash icon at the bott...

Page 37: ...ur BlackBerry smartphone from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a back up file on your computer esp...

Page 38: ...f the speakerphone during a call Press the key on the keyboard Stop listening to a call with a wireless headset Press the key on the keyboard Change the active phone number From the Home screen press...

Page 39: ...ess the key and the Left key To turn off NUM lock press the Left or Right key Highlight a line of text Press the Left or Right key and on the trackpad slide your finger up or down Highlight text chara...

Page 40: ...he Volume Up key until the audio boost feature turns on Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video cam...

Page 41: ...y that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that support for the Bla...

Page 42: ...ned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contac...

Page 43: ...your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any softwa...

Page 44: ...e information see the Help in the BlackBerry Desktop Software I can t pair with a Bluetooth enabled device Try the following actions Verify that your BlackBerry smartphone is compatible with the Bluet...

Page 45: ...the Encryption check box Press the key Save Related information Make your smartphone discoverable 282 The media player screen closes If you pause or stop a media file for a certain period of time the...

Page 46: ...key Press a convenience key on the side of your BlackBerry smartphone Note You can customise which app a convenience key opens Use pop up menus Pop up menus provide common available actions and appea...

Page 47: ...at the top of the screen or click the Manage Connections icon Select the Wi Fi check box Set your smartphone to turn on and turn off automatically On the home screen or in a folder click the Options i...

Page 48: ...Click the Options icon Device Software Updates Tips Finding apps Look in a folder on your Home screen Some apps are located in folders on your home screen Click a folder to see what apps are inside M...

Page 49: ...ad of your smartphone On the Home screen click the Camera icon or the Media icon Video Camera icon Press the key Options In the Storage section change the Store Pictures or Store Videos field Research...

Page 50: ...and CPU usage slide your finger on the trackpad right or left To delete an application or theme click an item Click Delete Delete languages you don t use On the Home screen or in a folder click the Se...

Page 51: ...n your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted...

Page 52: ...a media card On the Home screen click the Setup icon In the Setup section click Device Switch Save Data Related information Turn on encryption 312 Set or change your smartphone password 322 Tips Mana...

Page 53: ...e Home screen press the key Press the key Phone Ring Tones Check your voice mail Press and hold 1 Set up a speed dial for a contact From the home screen or in the Phone application press and hold the...

Page 54: ...field Press Q Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key Compose a message from a message inbox Press C Mark a message as...

Page 55: ...e Press J Move to the previous related message Press K Shortcuts Files and attachments Depending on the typing input language that you are using some shortcuts might not be available Search for text i...

Page 56: ...t letter is capitalised Insert an at sign or a full stop in an email address field Press the key Capitalise a letter Press and hold the letter key until the capitalised letter appears Turn on CAPS loc...

Page 57: ...hted text Press the key and click the trackpad Paste text Press the Left or Right key and click the trackpad Shortcuts Media Depending on the typing input language that you re using some shortcuts mig...

Page 58: ...Take a picture Press the Convenience key on the right side of your smartphone Shortcuts Browser To use browser shortcuts you might need to turn on shortcuts in the browser options Depending on the typ...

Page 59: ...fresh a webpage Press R Find text on a webpage Press F To find the next instance of the text press V Open the browser options Press S Move around a webpage Move up a screen Press the key and the key M...

Page 60: ...what happens when you type on the Home screen 26 Turn on browser shortcuts 164 Shortcuts Maps Depending on the typing input language that you are using some shortcuts might not be available Zoom in t...

Page 61: ...c date Press G Troubleshooting Shortcuts I can t use a shortcut Try the following actions Depending on the typing input language that you re using some shortcuts might not be available Try changing th...

Page 62: ...one How to Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application Missed call Received call Placed call Voice mail message User Guide Phone 6...

Page 63: ...ne numbers 75 My phone number appears as Unknown in the Phone application 82 Make a call 1 Do one of the following If your BlackBerry smartphone is unlocked press the key If your smartphone is locked...

Page 64: ...s for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the home screen click your Sound and Alert Profiles icon 2 Click Chang...

Page 65: ...you use the speakerphone Hearing damage can occur For more information see the Safety and Product Information booklet for your smartphone To turn off the speakerphone press the key Activate Handset D...

Page 66: ...serted If the connection to the wireless network is turned off when you initiate an emergency call your smartphone is designed to connect to the wireless network automatically You can make emergency c...

Page 67: ...hear others on the call but they can t hear you Related information Mute a call 65 Improve sound quality for media files 139 Amplify the volume using the audio boost feature 139 Change the default vo...

Page 68: ...d the key that you assigned to the contact Change the contact that is assigned to a speed dial key 1 From the Home screen press the key 2 Press the key View Speed Dial List 3 Highlight a contact or ph...

Page 69: ...change the Forward Calls field to Always To forward unanswered calls only change the Forward Calls field to Customise Change the If Busy If No Reply and If Not Reachable fields to a call forwarding nu...

Page 70: ...begin To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 1...

Page 71: ...Before you begin To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press t...

Page 72: ...Number Length field set the default length for phone numbers in your country 6 Press the key Save Note When you determine the default length for phone numbers include your area code and local number b...

Page 73: ...hone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call Before you begin You can perform this task only if you make a conference...

Page 74: ...timated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the Ph...

Page 75: ...ss the key Options Call Logs and Lists To show recent and missed calls in the Messages application select the All Calls option To hide call logs in the Messages application select the None option 3 Pr...

Page 76: ...on a call you can receive calls to all phone numbers If your wireless service plan supports text messaging the first phone number that appears in the drop down list at the top of the screen in the ph...

Page 77: ...er when you make calls change the Restrict My Identity field to Never To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Net...

Page 78: ...To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the key Save Reset a call timer A call timer provides the estimated duration of calls For more...

Page 79: ...ach time you retrieve your voicemail messages To access your voicemail messages you need the voicemail access number and a password The voicemail access number is the phone number you call to access y...

Page 80: ...before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail you must call your wireless service provider s voice mail syste...

Page 81: ...you haven t changed your smart dialling options dial the full phone number including the country code and area code for your contact If you re not receiving calls verify that call blocking and call fo...

Page 82: ...ion contact your wireless service provider If the BlackBerry MVS Client is installed on your BlackBerry smartphone you can block calls from unwanted callers For more information see the BlackBerry MVS...

Page 83: ...that your keyboard is unlocked Check that the language that you use to say voice commands is the same as the voice dialling language that you have set in the language options Certain languages might n...

Page 84: ...lick Call Management Voice Dialling To turn off voice prompts change the Audio Prompts field to No Prompts To turn on voice prompts change the Audio Prompts field to Basic Prompts To turn on voice pro...

Page 85: ...this task you must set options for dialling extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry smartp...

Page 86: ...l Management Voice Dialling 3 Set the Choice Lists field to Always Off 4 Press the key Save Troubleshooting Voice commands I can t make calls using a voice command Try the following actions Verify tha...

Page 87: ...rtphone doesn t recognise names or numbers in voice commands Try the following actions Say the first name and the last name of your contact Improve voice recognition of numbers User Guide Voice comman...

Page 88: ...lackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the Home screen click the Messages icon To search for messages based on the subject highlight a message Press...

Page 89: ...de messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the home screen...

Page 90: ...tyle Group by Subject or Single Messages Use colour to differentiate work messages from other messages Before you begin To perform this task your work email account must use a BlackBerry Enterprise Se...

Page 91: ...field 4 Press the key Save Turn off the delete message or read message prompt 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions To turn off the delete m...

Page 92: ...example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider Related information Reconcile...

Page 93: ...messages 42 Attach a file to an email 94 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key Check Spelling 2 Do any of the following To a...

Page 94: ...ion s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the key Attach...

Page 95: ...reply to a message click Reply or Reply to All To forward a message click Forward or Forward As Related information I can t send messages 42 Delete the original text from a reply message When you are...

Page 96: ...ess the key Save Organising your email inbox Delete a message On the Home screen click the Messages icon To delete a message highlight the message Press the key Delete To delete a saved message press...

Page 97: ...en click the Messages icon 2 Highlight an email 3 Press the key Filter by Sender or Subject 4 Type a name for the email filter 5 Set the email filter options 6 Press the key Save Add move rename or de...

Page 98: ...could apply to the same email you must decide which one should be applied first by placing that filter higher in the list Create an email filter Before you begin To perform this task your work email...

Page 99: ...tain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text that the email filter should search for in t...

Page 100: ...itise or delete an email filter 1 On the Home screen click the Messages icon 2 Press the key Options Email Filters 3 Highlight an email filter 4 Press the key To change an email filter click Edit Chan...

Page 101: ...lick the Messages icon 2 Press the key Reconcile Now Turn on or turn off wireless email reconciliation You can turn on or turn off wireless email reconciliation for each email address associated with...

Page 102: ...box Stop storing email sent from your computer on your smartphone Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For...

Page 103: ...the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the key To add a star click Add Star To remove a star click Remove Star Apply or remove a Google Mail...

Page 104: ...lied to all of the messages in the conversation 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the key Archive Yes Note Depending on how you ve...

Page 105: ...one phone number associated with your BlackBerry smartphone your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application Compose and se...

Page 106: ...a message press the key Attach Contact 2 Find and highlight a contact 3 Press the key Continue Related information I can t attach a file to a text message 129 Reply to or forward a text message Befor...

Page 107: ...ports Turn on cell broadcasting Before you begin To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast...

Page 108: ...section highlight a cell broadcast channel 4 Press the key Set Nickname 5 Type a name for the cell broadcast channel 6 Click OK 7 Press the key Save Public warning systems About public warning systems...

Page 109: ...and you know that contact s PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message inbox a D appears...

Page 110: ...essage that you send If you change the importance level of an email or a PIN message a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone If th...

Page 111: ...file that is saved on your organisation s network 131 Open a file or an attachment Before you begin To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry En...

Page 112: ...or Files icon 2 Find and highlight a file 3 Press the key Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information I can t...

Page 113: ...ugh the Contacts application using Bluetooth or NFC technology Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a m...

Page 114: ...from specific contacts 1 Do one of the following To block all incoming email PIN or text messages on the home screen or in a folder click the Options icon Click Security Firewall Select the check box...

Page 115: ...ect it 4 In the Block Incoming Messages section select one or more message types 5 In the Exceptions section select the Specific Addresses Phone Numbers or PINs check box 6 Click Add 7 Press the key 8...

Page 116: ...sal Server your administrator might have set options so that the PGP Universal Server always signs or encrypts your messages 1 When you are composing a message change the Encoding field 2 If necessary...

Page 117: ...key from the PGP Universal Server automatically You can t download the sender s PGP key manually 1 In a message highlight the encryption indicator or a digital signature indicator 2 Press the key Fetc...

Page 118: ...ertificate server from a message If you are enrolled with the PGP Universal Server you can t add connection information for a certificate server from a message 1 In a message highlight the indicator a...

Page 119: ...trusts the sender s certificate chain The sender s email address doesn t match the email address of the certificate subject or the PGP key or the sender s certificate or key is revoked isn t trusted...

Page 120: ...the Certificate fields or the Default Key field 4 Press the key Save Related information Some signing and encryption options aren t available on my smartphone 123 Change options for downloading attach...

Page 121: ...ports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply...

Page 122: ...be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used such as when you send a signed message or your BlackBerry smartphone decrypts a recei...

Page 123: ...e email account that you re using supports all signing and encryption options If you use message classifications verify that the message classification supports the signing or encryption options that...

Page 124: ...r IBM Lotus Notes ID password Troubleshooting Messages application I can t send messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If the me...

Page 125: ...ne If you haven t received a registration message from the wireless network register your smartphone On the home screen or in a folder click the Options icon Click Device Advanced System Settings Host...

Page 126: ...such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen...

Page 127: ...nciling over the wireless network Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile...

Page 128: ...od of time Turn off wireless email reconciliation and then turn it on again Related information Reconcile email over the wireless network manually 92 Email filters aren t working correctly Try the fol...

Page 129: ...can t turn on cell broadcasting If your BlackBerry smartphone uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check...

Page 130: ...that you download you can use third party editing applications such as that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 131 Se...

Page 131: ...s saved on your smartphone 1 On the Home screen click the Media icon 2 Press the key Explore 3 Find the file To view the file click the file Depending on the file type the file might not appear in its...

Page 132: ...ght a link 2 Press the key Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 In a file or an attachment press the key Options 2 Change the font f...

Page 133: ...the following On the Home screen or in a folder click the Files icon On the Home screen click the Media icon Press the key Explore 2 Find and highlight a file 3 Press the key To copy a file click Cop...

Page 134: ...older 133 Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more info...

Page 135: ...column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left...

Page 136: ...View Slides Switch slides In a presentation press the key Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the key To rotate a slide cl...

Page 137: ...you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages...

Page 138: ...that s currently playing click the icon To fast forward or rewind a file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Related information...

Page 139: ...les Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the...

Page 140: ...Press the key Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute keys as sho...

Page 141: ...r computer use the BlackBerry Desktop Software To download BlackBerry Desktop Manager from your computer visit www blackberry com desktop and select the appropriate option for your computer For more i...

Page 142: ...u must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box...

Page 143: ...B QCP QCELP EVRC WAV PCM G711 U A GSM 610 MID Wave Synthesiser For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and clic...

Page 144: ...hat is currently playing press the key Repeat Current Song Playlist Album or All Songs To stop shuffling songs press the key Shuffle To stop repeating songs press the key Repeat Off Create a standard...

Page 145: ...ylist press the key Remove OK 5 Press the key Save Rename or delete a playlist 1 On the home screen click the Media icon Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the key To rename t...

Page 146: ...on when you play a video By default backlighting is designed to turn off after a period of time to conserve battery power You can change your media options so that backlighting stays on when you play...

Page 147: ...he home screen click the Media icon Video Camera icon 2 Press the key Options 3 Select or clear the Video Light check box 4 Press the key Save Turn on or turn off auto focus 1 On the Home screen click...

Page 148: ...Press the key Options 3 Select the Image Stabilisation check box 4 Press the key Save Change the location for storing videos that you take 1 On the Home screen click the Media icon Video Camera icon...

Page 149: ...turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application...

Page 150: ...e picture requires 1 On the Home screen click the Camera icon 2 Press the key Options 3 Change the Image Size field 4 Press the key Save Related information View properties for a file 112 Geotag pictu...

Page 151: ...picture on the screen after you take it until you press the key change the Picture Review field to Hold To prevent the picture from staying on the screen after you take it change the Picture Review fi...

Page 152: ...the home screen click the Media icon Pictures icon 2 Browse to a picture 3 Press the key Set As Wallpaper Related information My display changed 232 Zoom pan or rotate a picture In a picture do one of...

Page 153: ...home screen click the Media icon Pictures icon 2 Click a category 3 Press the key View Slide Show To close the slide show press the key Change your slide show options 1 On the Home screen click the Me...

Page 154: ...rder icon 2 Click the icon 3 Do any of the following To pause recording click the icon To resume recording click the icon To stop recording click the icon Click the icon Note When you stop recording a...

Page 155: ...e to store media files Try the following actions If you re trying to save a media file to your smartphone delete old data or messages from your smartphone If you re trying to save a media file on your...

Page 156: ...level drops below 20 percent the flash or video light might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a sl...

Page 157: ...information Lock or unlock your smartphone 31 I can t use a shortcut Try the following actions Depending on the typing input language that you re using some shortcuts might not be available Try changi...

Page 158: ...les application defines how your BlackBerry smartphone alerts you of phone calls messages reminders and browser content Your smartphone has a Normal profile and five other preloaded profiles Loud Medi...

Page 159: ...nd and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the key Save Relat...

Page 160: ...tact alert 4 In the Contacts field type the name of the contact 5 Click a contact 6 Change the ringtone and alert information for calls and messages 7 Press the key Save To delete a contact alert high...

Page 161: ...d to low and needs to be charged You can t turn on or turn off this notification The amber LED flashes when your smartphone is turned off and charging this indicator changes to solid green when the ba...

Page 162: ...r rings until the caller or the wireless network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the home screen click your S...

Page 163: ...Browser How to Browser Browser at a glance User Guide Browser 163...

Page 164: ...close or switch between tabs With tabbed browsing you can open multiple webpages on your BlackBerry smartphone at the same time If you open a link in a message calendar entry or memo the link automati...

Page 165: ...your Home screen or Favourites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 B...

Page 166: ...ey End Zoom To return the picture to its original size press the escape key icon key Play a media file on a webpage 1 On a webpage click a media file 2 Click Open Related information Supported audio a...

Page 167: ...address browse to a web page To send a link or picture from a web page highlight a link or picture 2 Press the key Send Page Address Send Link or Send Image Link 3 Click a message type To return to th...

Page 168: ...Bookmarks 3 Highlight a bookmark 4 Press the key To change a bookmark click Edit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a webpage 1 On the...

Page 169: ...In the General section do one of the following To change the browser home page in the Home Page field type a web address To use your browser home page as the start page when you first open the browse...

Page 170: ...ngine appears in the menu click New Search Engine Add If New Search Engine doesn t appear in the menu the website doesn t support this feature Set the character encoding for all webpages By default yo...

Page 171: ...prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media check box 4...

Page 172: ...On the Home screen click the Browser icon 2 Press the key Options 3 In the Privacy Security section select the Enable Geolocation check box 4 Press the key Save When you visit a website that requests...

Page 173: ...128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Digest Strength Specify whet...

Page 174: ...ficate are automatically added to the Default Client Certificates list in your TLS options You can manually add or change a website that is associated with a certificate 1 On the home screen or in a f...

Page 175: ...erry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Pr...

Page 176: ...Select the check box beside each feed that you want to add 4 Click Subscribe 5 Click OK Tips Browser Turn on browser shortcuts 1 On the Home screen click the Browser icon 2 Press the key Options 3 In...

Page 177: ...Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage Press F To find the next instance of the text press V...

Page 178: ...rks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser press the key Options In the General section below...

Page 179: ...ne data if your smartphone is lost stolen or corrupted by an unforeseen issue About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you...

Page 180: ...omputer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an un...

Page 181: ...e click Go To Today Schedule a meeting or an appointment Before you begin To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature...

Page 182: ...ars on your smartphone If you have multiple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provi...

Page 183: ...nse without adding comments click Send Response To add a comment to your response click Add Comments Type a comment Press the key Send Note If you delete a meeting invitation from the Messages applica...

Page 184: ...able to delegate a meeting invitation instead In a meeting or a meeting invitation press the key Forward Note If you forward a meeting invitation on behalf of the meeting organiser only the meeting or...

Page 185: ...Show Free Time in Agenda View check box 3 Press the key Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the key Options Calendar Display and Actions To change th...

Page 186: ...ptions Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the key Save Conference call meetings About conference calls You can create two types of conference calls with your BlackB...

Page 187: ...onference call meeting with the Join Now option if their smartphone supports this feature 1 In the meeting notes or in the meeting location field type CCP and the participant conference call bridge nu...

Page 188: ...Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the key Options Click Calendar Display and Actions Clear the Ena...

Page 189: ...ault code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that y...

Page 190: ...Notes section If the Join Now option appears but you re not able to join try increasing the default time that your smartphone waits before dialling an extension From the home screen press the key Pres...

Page 191: ...the key Add to Contacts Create New Contact If necessary add contact information Press the key Save Related information Add a contact to your SIM card 191 Add a contact to your SIM card 1 In the contac...

Page 192: ...tact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main...

Page 193: ...k OK 2 Highlight a contact 3 Press the key To view information for a contact click View To add a contact from your organisation s contact list to your contact list click Add to Contacts To add all of...

Page 194: ...a contact 3 Press the key Edit 4 Highlight the contact picture To change the contact picture press the key Replace Picture Highlight a picture Press the key Select Picture To delete the contact pictu...

Page 195: ...bout synchronisation and reconciliation The wireless data synchronisation and wireless email reconciliation features are designed to synchronise organiser data contacts calendar entries tasks and memo...

Page 196: ...ur computer you can back up and restore most of your BlackBerry smartphone data including messages organiser data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For m...

Page 197: ...and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organiser data synchronisation see t...

Page 198: ...reless service provider View a different contact list 1 On the Home screen click the Contacts icon 2 Press the key Select Contacts 3 Click a contact list Change the default contact list 1 On the home...

Page 199: ...r of contacts that are stored in the contact list Sort contacts or tasks 1 On the Home screen or in the Applications folder click the Contacts icon or Tasks icon 2 Press the key Options 3 If necessary...

Page 200: ...ackup server 1 Insert a new SIM card into your smartphone or switch your SIM card 2 On the Home screen click the Contacts icon 3 When prompted to sign up for contact back up service select Yes To repl...

Page 201: ...ion on your BlackBerry smartphone to replace contact pictures Depending on how often or how many of your contact pictures are being replaced by other applications you might experience increased data c...

Page 202: ...time zone change the Auto Update Time Zone field to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Pre...

Page 203: ...the Clock icon 2 Press the key Options 3 Change the When Charging field 4 Press the key Save Turn on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key...

Page 204: ...ey Options 3 In the Bedside Mode section do any of the following To turn off the flashing LED notification select the Disable LED check box To turn off the connection to the wireless network so that y...

Page 205: ...n or in the Applications folder click the Clock icon 2 Press the key Timer 3 Press the key Set Timer 4 Set the time 5 Click OK To start or stop the timer click the start stop icon To reset the timer c...

Page 206: ...ade changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry smartphone To update the time zone data press the key Get Ti...

Page 207: ...tion click Add Task Type the task title and fill in the details such as the due date and recurrence To create a memo click New Memo Type a title and the memo 2 Press the key Save Send a task or memo 1...

Page 208: ...e task as deferred in progress or waiting click Open Change the Status field Press the key Save Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the...

Page 209: ...s lost stolen or corrupted by an unforeseen issue Synchronise organiser data over the wireless network Before you begin Research In Motion recommends that you regularly create and save a back up file...

Page 210: ...ry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the e...

Page 211: ...that you make in one application are made in all applications Categorise a contact task or memo 1 When you are creating or changing a contact task or memo press the key Categories 2 Select the check...

Page 212: ...appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete i...

Page 213: ...These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock Multi tap mode NUM lock number lock Current input language Alt mode Typing basics Copy and paste...

Page 214: ...ds About typing input methods The typing input method that you use determines how you type For example if you re using the predictive input method your BlackBerry smartphone displays a list of suggest...

Page 215: ...220 Type text using the predictive input method When you are typing text do any of the following To select the highlighted suggestion and start typing a new word press the key on the keyboard To sele...

Page 216: ...y Save Set the touch screen sensitivity You can set how sensitive the screen is to your touch 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Touchscreen Sensiti...

Page 217: ...Options icon 2 Click Typing and Language Typing 3 For a keyboard click Advanced Style Options 4 Clear the Typing check box 5 Clear the Names check box 6 Change the Email field to Off 7 Press the key...

Page 218: ...example the current date or time press the key Insert Macro 6 Do one of the following To capitalise the entry exactly as you typed it change the Using field to Specified Case To capitalise the entry a...

Page 219: ...1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard click Advanced Style Options 4 Clear the Spelling check box 5 Press the key Save Change...

Page 220: ...check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italia...

Page 221: ...folder click the Options icon 2 Click Device Convenience Key 3 Change the Convenience Key Opens field 4 Press the key Save Change the default currency symbol 1 On the Home screen or in a folder click...

Page 222: ...o use the smartphone some users find a sensitivity level of 20 the easiest to use 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Trackpad Sensitivity 3 Change t...

Page 223: ...n I press a Convenience key Try the following If you haven t done so assign an application to the key Verify that you didn t delete the application that you assigned to the key Related information Ass...

Page 224: ...ww blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding typing...

Page 225: ...guages your smartphone allows you to switch between the languages that you have set in the Input Language field 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language L...

Page 226: ...the characters For more information contact your wireless service provider or administrator I can t find a display language on my smartphone If you can t find a display language on your BlackBerry sma...

Page 227: ...o change the brightness of the backlight for the screen change the Backlight Brightness field To change the length of time that the backlight stays on when you re not touching your BlackBerry smartpho...

Page 228: ...lecting Manage Panels from the Home screen menu Show hide or find an application icon Depending on your theme you might not be able to hide some application icons You can also hide optional BlackBerry...

Page 229: ...ers you create 1 On the Home screen press the key Options 2 Change the Downloads Folder field 3 Press the key Save Add rename or delete a folder on the home screen On the home screen do one of the fol...

Page 230: ...appearing when you touch and hold your finger on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Touchscreen Sensitivity 3 Clear the Open Pop up Menu...

Page 231: ...ng on your wireless service provider you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications indicators words and icons appear Themes might be preloa...

Page 232: ...y smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the s...

Page 233: ...Set the touch screen sensitivity 216 User Guide Screen display 233...

Page 234: ...ptions icon 2 Click Device Location Settings To turn off location aiding in the Location Aiding section change the Setting field to Disabled To turn off location aiding while roaming in the Location A...

Page 235: ...might be able to track the location of your BlackBerry smartphone For more information contact your administrator 1 On the home screen or in a folder click the Options icon 2 Click Device Location Se...

Page 236: ...doors move close to a window If you paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the fir...

Page 237: ...surface or hold it horizontally View location on a map from the compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click th...

Page 238: ...nd tilt your BlackBerry smartphone until it vibrates Change options for the compass 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Options To change the way...

Page 239: ...the Start field to Find Location In the Find a store caf etc field type the information for the location or contact Press the key Click a location or contact To specify a new location by typing the ad...

Page 240: ...g on a map press the key To send a location that s in a list such as your list of favourite locations go to the list Highlight the location Press the key 2 Click Send Location 3 Click a message type C...

Page 241: ...r list of favourites 1 On the Home screen click the Maps icon 2 View a location on a map 3 Press the key Add as Favourite OK To view the list of your favourite locations press the key Favourites View...

Page 242: ...4 Press the key Remove as Favourite 5 Click Yes Promotions and coupons Find promotions near you You can use the Maps application to find the locations of available promotions 1 On the Home screen cli...

Page 243: ...ey Show Deals 3 Do any of the following To view the promotion location select Map To view directions to the promotion location select Route confirm the Start and End locations and select Search To vie...

Page 244: ...isplay Language field to English To view text on maps in the language of the location you are viewing change the Map Display Language field to International 4 Press the key Save Keep backlighting on w...

Page 245: ...his feature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you paired your smartphon...

Page 246: ...ated information Tips and shortcuts 46 Close an app so that it is not running in the background 247 Keep an application running in the background and switch to another application 246 Keep an applicat...

Page 247: ...rmation Keep an application running in the background and switch to another application 246 About multi tasking 246 Require your smartphone password before adding an application Before you begin To pe...

Page 248: ...e Sizes Troubleshooting Applications I can t add update or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server your organisation might not permit you to...

Page 249: ...d cause Possible solution Error 101 Application error Error 102 Java file error Error 106 Graphics system error Error 205 Security service error Error 502 Process terminated error Error 503 Data corru...

Page 250: ...dware or system issue Contact your wireless service provider Error 513 User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts When this error occurs a...

Page 251: ...the BlackBerry Desktop Software 3 In the BlackBerry Desktop Software click Update 4 To download the most recent version of your BlackBerry Device Software click Get update 5 Do any of the following T...

Page 252: ...instead of creating a new BlackBerry ID You can log in to both a tablet and a smartphone using the same BlackBerry ID If you re using an older BlackBerry smartphone you might be able to create a Black...

Page 253: ...a BlackBerry smartphone running BlackBerry 7 Depending on the app you can also change your information from inside an app that uses BlackBerry ID 1 Do one of the following From a computer visit www bl...

Page 254: ...o recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Update the BlackBerry Device Software You can use your BlackBerry smartphone when you download the Black...

Page 255: ...Software 254 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets...

Page 256: ...r time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day when there is a greater volume of network traffic Try vis...

Page 257: ...ting the battery see the printed documentation that came with your BlackBerry smartphone or visit www blackberry com docs smartphones and see the Start Here guide for your smartphone Related informati...

Page 258: ...ckBerry smartphone model to connect to those networks For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartpho...

Page 259: ...smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on flight mode click All Off To turn off flight mode click Restore Conne...

Page 260: ...rvice or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your B...

Page 261: ...ing on your wireless service plan this feature might not be supported 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and...

Page 262: ...nnection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network 1 On the home screen click the Mana...

Page 263: ...coverage where some features aren t available you might only be able to make a phone call or send and receive text messages You can only call emergency numbers You re in an area with no wireless cove...

Page 264: ...d to that wireless network until you select your wireless service provider s network again If you set a specific speed for wireless network connections verify that you re in a wireless coverage area t...

Page 265: ...nnect to are listed in brackets after your smartphone model Turn on turn off or check the status of a network connection You should keep network connections turned off in certain places such as on an...

Page 266: ...work 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to con...

Page 267: ...twork click Edit Change the options Click Save To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks click Move Click a new location To...

Page 268: ...et whether your BlackBerry smartphone receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Allow inter access point handover Set whether your smartpho...

Page 269: ...the Wi Fi network User name If necessary type the username that you use to connect to the Wi Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certific...

Page 270: ...and you subscribe to this service you can make and receive calls over the Wi Fi network You can use the Wi Fi network to make and receive calls in areas where you have a Wi Fi connection to the Inter...

Page 271: ...cription USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party...

Page 272: ...o connect to a weak signal 3G 4G H EDGE GPRS NXTL MIKE or NTWK You re connected to a mobile network and you can access features such as email messaging and internet browsing If you don t see one of th...

Page 273: ...tions to use for a home network refer to the information that came with your router for an enterprise Wi Fi network talk to your administrator for a public hotspot refer to any information provided fo...

Page 274: ...Connect to a Wi Fi network 266 Turn on turn off or check the status of a network connection 259 My smartphone drops calls made using Wi Fi calling You can only make calls using Wi Fi calling if your...

Page 275: ...tspot session until you end the call Your Mobile Hotspot session resumes when your call ends While Mobile Hotspot mode is turned on you might not be able to send messages from your smartphone Messages...

Page 276: ...ed to your Mobile Hotspot you could play a game together If your BlackBerry smartphone uses a BlackBerry Enterprise Server depending on the options your administrator sets you might not be able to exc...

Page 277: ...tworks and Connections Mobile Hotspot Connections Options 3 Change the Auto Shutoff Timer field Prevent additional devices from connecting to your Mobile Hotspot 1 On the Home screen click the connect...

Page 278: ...network by checking that the indicator appears in the connections area at the top of the home screen Verify that your wireless service plan is set up to use Mobile Hotspot mode For more information c...

Page 279: ...turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device Bluetooth status indicators appear at the top of the home screen Turn on or turn off Bl...

Page 280: ...perform this task Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device Your BlackBerry smartphone might attempt to connect to a Blueto...

Page 281: ...tooth enabled car kit 4 Press the key Transfer Contacts Related information I can t share contacts with a paired Bluetooth enabled device 289 I lose my connection with a Bluetooth enabled car kit 288...

Page 282: ...ections 3 Highlight a paired Bluetooth enabled device To rename the device press the key Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the key Save...

Page 283: ...ree HFP This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile Headset HSP This profile allows you to connect your...

Page 284: ...available to share with a Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Blue...

Page 285: ...con 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options 4 Set the Allow outgoing calls field to Never or If Unlocked 5 Press the key Save Change the pairing name for your Bl...

Page 286: ...your car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key MAP O...

Page 287: ...k Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes If the Bluetooth enabled device uses a battery connect it to a power source Depending on the device if...

Page 288: ...send or receive is a file type that s supported by BlackBerry smartphones Verify that the file that you re trying to send is a file that you have added to your smartphone and that the file is not pro...

Page 289: ...h enabled device Try the following Verify that Bluetooth technology is turned on Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device Verify that in the Bluetooth options...

Page 290: ...ack of your smartphone against an NFC enabled access point or NFC enabled electronic payment terminal subject to applicable terms and conditions from the particular vendor To use NFC technology on you...

Page 291: ...ultiple picture files find and highlight the files you want to send 2 Align the back of your BlackBerry smartphone with an NFC enabled device 3 If necessary click Send Send contact cards using BlackBe...

Page 292: ...Click a smart tag To delete a saved smart tag in the Applications folder click the Smart Tags icon Highlight a smart tag Press the key Delete Create a smart tag 1 In the Applications folder click the...

Page 293: ...any of the fields 5 Click Save Display a smart tag as a QR code If you want to share a smart tag with a device that is not NFC enabled you can temporarily display the smart tag as a QR code on your B...

Page 294: ...d device that does not have NFC you can copy the Bluetooth enabled device s pairing information from your smartphone to a writeable smart tag The next time you want to pair an NFC enabled device with...

Page 295: ...ome screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Near Field Communication 3 Clear the Prompt Before Sending Content...

Page 296: ...Tags application isn t running If the Smart Tags application is open you can t make payment transactions using NFC technology Related information Turn on or turn off NFC technology 290 I can t send o...

Page 297: ...erify that the application is installed on your smartphone If you can t find a file that was sent to you check the folder that matches the file type of the sent file Files sent to your smartphone are...

Page 298: ...e Media icon 2 Press the key Media Server 3 Select the Turn on Media Server tickbox 4 When the file sharing indicator appears in the upper right corner of the home screen use the connected device you...

Page 299: ...a files that you share using the media server 1 On the Home screen click the Media icon 2 Press the key Media Server 3 Click Preferences 4 Select or clear the check box beside each type of media file...

Page 300: ...dock charger or charging pod If you remove your smartphone from the dock charger or charging pod while the configuration screen is displayed on your smartphone the configuration screen will remain op...

Page 301: ...ooth technology turns on or turns off when you connect your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device Smart Accessories 3 Click a dock profile 4 Change the d...

Page 302: ...battery Remove the battery door To remove the battery door pull up the bottom of the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider yo...

Page 303: ...SIM card into the slot Insert the media card and battery A media card is already inserted and is located above the battery To remove the media card pull the card out of the slot User Guide Power and b...

Page 304: ...e location or name of the Power Off icon might differ from the location or name in this task If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press...

Page 305: ...ck the Options icon 2 Click Device Battery Saving Mode 3 Select or clear the Turn on Battery Saving Mode when battery power level is low check box 4 To change the power level that turns on battery sav...

Page 306: ...tor the app again Troubleshooting Power and battery My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone Including things l...

Page 307: ...our smartphone for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your smartphone see the printed documentation that came with y...

Page 308: ...e model or your wireless service provider you might not need a SIM card for your smartphone Slide the SIM card into the slot Insert the media card and battery A media card is already inserted and is l...

Page 309: ...lear the Media Card Support check box 4 Press the key Save Turn on or turn off USB mass storage mode If your BlackBerry smartphone is connected to your computer with a USB cable but doesn t appear as...

Page 310: ...t the Save emails check box To back up smartphone data excluding email clear the Save emails check box 3 Click Continue 4 To set a password for your data in the Password field enter a password 5 In th...

Page 311: ...data that s saved to your media card or built in media storage is deleted Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update...

Page 312: ...n your media card You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact informat...

Page 313: ...tions Verify that your media card is inserted in your BlackBerry smartphone correctly For more information about inserting a media card into your smartphone see the printed documentation that came wit...

Page 314: ...messages with attachments Verify that you have deleted contacts that are already in your organisation s contact list Verify that you have deleted media files from your smartphone If you recently upda...

Page 315: ...r search terms To stop a search press the key twice Related information Change what happens when you type on the Home screen 26 Search for an item using voice enabled search Before you begin Voice ena...

Page 316: ...ges on your BlackBerry smartphone You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBer...

Page 317: ...ur smartphone should search in for the name or email address Subject Specify one or more words that your smartphone should search for in the subject of messages Message Specify one or more words that...

Page 318: ...he message search results the message is also deleted from your message inbox or the email application on your computer View change or delete a saved search 1 On the Home screen click the Messages ico...

Page 319: ...sation s contact list to your contact list click Add to Contacts To add all of the contacts from your organisation s contact list to your contact list click Add All to Contacts To view the next 20 mat...

Page 320: ...Related information Turn on turn off or check the status of a network connection 259 User Guide Search 320...

Page 321: ...ddress and password to log in to any BlackBerry product or service that supports BlackBerry ID If you exceed the number of allowed attempts to log in using BlackBerry ID wait for the security lockout...

Page 322: ...current password by deleting all your smartphone data Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Mainta...

Page 323: ...on the options that your administrator sets you might not be able to perform this task For more information contact your administrator If you set a BlackBerry smartphone password you can set your sma...

Page 324: ...your smartphone remain and may continue to affect the features and settings that are available on your smartphone Parental Controls About Parental Controls Parental Controls are designed to help you h...

Page 325: ...ebook check box The Facebook option and the Twitter option work together You must either allow or restrict access to both applications If you select or clear the check box for one option the setting i...

Page 326: ...assword Keeper On the Home screen or in the Applications folder click the Password Keeper icon To add a password press the key New Type the password information Press the key Save To change a password...

Page 327: ...ord Keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key Options To hide passwords in the Password Keeper clear the Show Password check box To show...

Page 328: ...one password and also connect your smartphone to your smart card reader Turn on encryption Before you begin To encrypt data on your BlackBerry smartphone you must set a password for your smartphone De...

Page 329: ...ryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encry...

Page 330: ...t protects your SIM card press the key Change PIN code To change the PIN code for fixed dialling on your SIM card press the key Change PIN2 code Memory cleaning About memory cleaning Memory cleaning i...

Page 331: ...cified period of time clear the Clean When Idle check box To change how long your smartphone waits after you stop using it before it deletes sensitive data change the Idle Timeout field 3 Press the ke...

Page 332: ...er provided by your administrator Depending on your organisation enrolment with the PGP Universal Server might be required and might also occur automatically PGP keys allow you to send and receive PGP...

Page 333: ...ith a certification authority profile you can enrol with the profile to download a certificate to your BlackBerry smartphone If the certificate is scheduled to expire soon you can re enrol to receive...

Page 334: ...ate or PGP key Press the key View Certificate or View PGP Key Send or delete a certificate or PGP key When you send a certificate or PGP key your BlackBerry smartphone sends the public key but doesn t...

Page 335: ...ht a certificate 4 Press the key Show Chain Certificate and PGP key statuses Status indicators for certificates PGPkeys and certification authority profiles Status indicators for certificates and PGP...

Page 336: ...2 Click Security Advanced Security Settings Certificates or PGP keys 3 Highlight a certificate or PGP key 4 Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate o...

Page 337: ...reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Af...

Page 338: ...d the revocation status of a certificate or PGP key when you add it to the key store change the Fetch Status field to Yes To add a certificate or PGP key to the key store without downloading the revoc...

Page 339: ...ta cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server 1 On the home screen or in a fol...

Page 340: ...bled servers Option Description Friendly Name Type a display name for the server Server Name Type the network address of the server Base Query Type the base query information for the server using X 50...

Page 341: ...password attempts all your smartphone data is deleted Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintai...

Page 342: ...d Security Settings Key Stores 3 Select the Add Certificate Email to Contacts check box 4 Press the key Save Change the service that your smartphone uses to download certificates Depending on your org...

Page 343: ...ckBerry MDS Connection Service can t verify Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys You can use a smart card reader to import certific...

Page 344: ...sword to unlock your smartphone set the Authentication Type field to Proximity Select the Prompt for Device Password check box 3 Press the key Save Import a certificate from a smart card 1 On the Home...

Page 345: ...BlackBerry smartphone You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your s...

Page 346: ...ard change the Authentication Certificate field to None Check the status of your authentication certificate automatically Before you begin To perform this task you must be using a smart card and a pas...

Page 347: ...be correct For more information about software tokens contact your administrator View IT policy rules that are set for your smartphone If your BlackBerry smartphone is associated with a BlackBerry En...

Page 348: ...for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry smartphone For more information about how...

Page 349: ...you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the batte...

Page 350: ...arty applications as a source for customised themes Input Simulation Specify whether third party applications can simulate actions such as pressing a key on your smartphone Browser Filtering Specify w...

Page 351: ...rs coupons loyalty cards and public transit passes that are stored on your smartphone s secure element Depending on your smartphone model and wireless service provider your smartphone might not use a...

Page 352: ...nge your smartphone password 322 I can t unlock my smartphone using my smart card Try the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smar...

Page 353: ...ols has been set it can t be recovered To set a new PIN you must delete all smartphone data Related information Change Parental Controls 325 Turn off Parental Controls 325 Delete smartphone data third...

Page 354: ...ic report highlight a report Press the key Email Report or PIN Report To delete a diagnostic report or all diagnostic reports highlight a report Press the key Delete or Delete All Related information...

Page 355: ...tics Test 4 Press the key Options 5 Type the contact information 6 Press the key Save Find your smartphone model number and version of the BlackBerry Device Software Do one of the following On the hom...

Page 356: ...s try submitting the report to a PIN Likewise if you can t submit a diagnostic report to a PIN try submitting the report to an email address Related information Run view send or delete a diagnostic re...

Page 357: ...that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone...

Page 358: ...he same email on your smartphone and in the email application on your computer 1 On the Home screen click the Messages icon 2 Press the key Options Email Reconciliation 3 If the Message Services field...

Page 359: ...p and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organiser...

Page 360: ...cation Tasks application and MemoPad If you use the BlackBerry Internet Service you must synchronise calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackB...

Page 361: ...talled on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a back up file on your com...

Page 362: ...the key Save Change the display font 1 On the home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the key Save Related information Use gr...

Page 363: ...e Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the key Save Add or delete a cont...

Page 364: ...l indicator appears at the top of the Home screen TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you con...

Page 365: ...ers using voice commands Call contact name phone number type Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work num...

Page 366: ...ss the key Save To delete the Word Substitution entry click Delete Type text using the predictive input method When you are typing text do any of the following To select the highlighted suggestion and...

Page 367: ...your smartphone to suggest word predictions as you type change the Style field to Predictive 4 Press the key Save Related information I have no Advanced Style Options 220 User Guide Accessibility opti...

Page 368: ...s the corresponding key on the smartphone keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the key To convert the num...

Page 369: ...IT policy rules that control the security features and behaviour of BlackBerry smartphones BlackBerry PlayBook tablets the BlackBerry Desktop Software and the BlackBerry Web Desktop Manager LDAP enab...

Page 370: ...teraction with a touch screen using one finger to quickly touch the screen Some interactions require the user to tap and briefly hold a finger on the screen For example to access your voicemail tap an...

Page 371: ...e s ability to use WMDRM to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revoca...

Page 372: ...NSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALISE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS...

Page 373: ...presentations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreein...

Page 374: ...ER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to su...

Page 375: ...OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Porsche Design P 9981 smartphone from BlackBerry model number REP71UW or REQ71UW This is a Wi Fi enabled device subjec...

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