Blackberry DTEK50 User Manual Download Page 37

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Send a text message

Type either

sms

message

msg

, or

text

, and then enter a contact name or phone number.

Play music

Type

play

, and then enter a song name, artist name, or album name.

Get directions

Type

map

, and then enter the name of a business or address.

Create a note

Type

note

memo

, and then enter a title for the note.

Create a task

Type

task

todo

, and then enter a title.

Troubleshooting: BlackBerry Device Search

I can't find an email using the BlackBerry Device Search app

The BlackBerry Device Search app only searches email that is in the BlackBerry Hub.

To learn how to add email accounts

to the BlackBerry Hub, read the Help for the BlackBerry Hub.

Location services and Google Maps

About location services

You can turn on location services so that location-based applications and services, like Google Maps

™

, can find your

location. Location-based applications can use GPS technology and other positioning information to provide you with

information, such as driving directions.

User Guide

Applications and features

Summary of Contents for DTEK50

Page 1: ...DTEK50 Version 6 0 User Guide...

Page 2: ...Published 2016 07 19 SWD 20160719172300041...

Page 3: ...16 Phone and voice 17 Phone icons 17 Find your own phone number 17 Change your ringtone 17 Making calls 18 Receiving calls 19 Blocking calls 21 Add a contact or number to your speed dial list 22 Call...

Page 4: ...settings menu 42 Notifications 42 Storage space and media cards 48 Connections 52 Battery and power 70 Display 74 Advanced interactions 77 Convenience key 77 Accounts 78 Accessibility 79 Users 81 Back...

Page 5: ...e at a glance 1 Headset jack 2 Notification LED and front flash 3 Front camera 4 Volume up down key 5 Convenience key 6 Nano SIM card and media card microSD card tray 7 USB port 8 Power on off key Use...

Page 6: ...nano SIM card 1 Release the tray by pushing the tip of the tool provided in the box into the hole on the right side of your device If you don t have the tool that came with your device you can also u...

Page 7: ...t side of your device If you don t have the tool that came with your device you can also use a paper clip 2 Pull out the tray completely and set it on a flat surface 3 Hold the media card so that the...

Page 8: ...de of your device To turn the screen back on press the Power on off key or tap the screen twice Move between home screens You can move between your home screens with a gesture on the screen On the scr...

Page 9: ...on the touch screen Wake up your device Tap the screen twice Select items Do any of the following To select an item tap it If the item can be opened it opens To select multiple items such as photos th...

Page 10: ...ide your finger to scroll through a list or move between items such as photos Check your notifications You can check your latest notifications for example email messages and text messages at any time...

Page 11: ...n off common settings such as Wi Fi and airplane mode Swipe down from the top of the screen once using two fingers or twice using one finger Open an app You can open one of three default apps from any...

Page 12: ...or adjust a setting such as the screen brightness Drag the slider handle to the right or left Zoom in to or zoom out from the screen If you want to see something in more detail such as a photo or par...

Page 13: ...device including apps that you download on Google Play Widgets are like miniature apps that you can often interact with on the home screen For example the BBM widget shows a small view of your current...

Page 14: ...owed by an alphabetical list of your apps If you re using Android for Work on your device your work apps appear at the bottom of the list Alphabetical Your apps are sorted alphabetically Newest The ap...

Page 15: ...right corner of the widget tap Change widget 3 In the list of available widgets tap another widget Turn off pop up widgets On the home screen do one of the following To turn off a pop up widget on the...

Page 16: ...d then tap a contact To set the gesture to start an action tap All shortcuts Turn off a swipe gesture If you set up a gesture to open an app or use a shortcut to turn off the gesture do the following...

Page 17: ...1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap About phone Status SIM Status Your phone number appears at the bottom of the screen If it doesn t appear...

Page 18: ...ame or number tap Call a contact 1 In the Phone app tap 2 Tap a contact 3 Tap the number that you want to call Tip To send a text message to a contact beside the number tap Speed dial a contact For mo...

Page 19: ...e your finger until it covers Release your finger To dismiss a call slide your finger until it covers Release your finger 2 If your device is unlocked in the call notification tap Answer or Dismiss Se...

Page 20: ...p your device from vibrating After you silence the ringtone you can still answer or decline the call When you receive an incoming call press the Volume key Move a call from your headset to your device...

Page 21: ...incoming calls tap Incoming call barring Tap an option The first time that you turn on call blocking you are prompted to create a password to lock your call blocking settings To change your call block...

Page 22: ...mbers that your child can call To use fixed dialing numbers your service provider must set up your SIM card for this feature Depending on your service provider this feature might not be supported 1 In...

Page 23: ...l forwarding 3 To change the number that your calls are forwarded to tap a call forwarding option and type a number Start a conference call 1 While on a call make or answer another call 2 To merge the...

Page 24: ...anage conference call 2 Do one of the following To remove a person from the conference call and hang up tap To remove a person from the conference call and keep them in a separate call tap LTE calling...

Page 25: ...enter the number To call a contact tap and then tap a contact To call a speed dial contact tap and then tap a contact 2 Tap Note Depending on your service provider you might not be able to make an LT...

Page 26: ...calls over Wi Fi networks even if you have limited or no mobile network coverage Depending on your service provider this feature might not be supported Contact your service provider for more informat...

Page 27: ...ur voicemail access number If you don t have a voicemail access number contact your service provider To select a notification profile tap Sound To set the voicemail notification to vibrate select the...

Page 28: ...ase your finger Move an app or a shortcut to the favorites tray The favorites tray appears at the bottom of each home screen giving you easy access to your favorite apps or shortcuts You can add up to...

Page 29: ...home screen the home screen to the right becomes the default home screen Note After you delete a home screen you can t restore it 1 On the home screen touch and hold an empty area of the screen 2 Tou...

Page 30: ...f an app drag the app toward Disable To remove an app a widget or a shortcut from the home screen drag the app toward Remove You can use the Google Play store to reinstall apps that you uninstall In t...

Page 31: ...it is saved as a draft You can tap on the conversation to resume typing the message Delete a message 1 In the Messenger app touch and hold the message 2 Tap Delete Manage conversations 1 In the Messe...

Page 32: ...staurant or directions to the restaurant After you set up Now cards in the Google app you can touch and hold to access Now on Tap For more information about the Google app and Now on Tap see the Help...

Page 33: ...4 To add or remove a day tap its letter Set the snooze length By default the alarm snoozes for ten minutes 1 In the Clock app tap Settings Snooze length 2 Slide your finger up or down over the number...

Page 34: ...inute to your running timer tap To set another timer tap To reset a timer tap and then tap To delete a timer tap Set your home time zone 1 In the Clock app tap 2 Tap Home time zone 3 Tap a time zone T...

Page 35: ...Search Search your device With the BlackBerry Device Search app you can search your device for files apps help and more You can also type an Instant Actions command in the search field to perform a t...

Page 36: ...or quick reference and reuse If you don t want to save your search results you can turn off this feature 1 In the BlackBerry Device Search app tap Settings 2 Turn off the Save search history switch Ti...

Page 37: ...arch I can t find an email using the BlackBerry Device Search app The BlackBerry Device Search app only searches email that is in the BlackBerry Hub To learn how to add email accounts to the BlackBerr...

Page 38: ...ation accurately Battery saving Uses Wi Fi networks mobile networks and Google location services to find your location while conserving your battery life Device only Uses GPS only to find your locatio...

Page 39: ...e Chrome and Downloads Find help for Google Chrome Visit the Chrome for Android Help Center or in Google Chrome tap Help feedback Downloads You can use the Downloads app to manage files that you downl...

Page 40: ...with your printer and then tap Install To find a compatible service find your wireless printer s brand or consult its user guide 5 Tap twice 6 Tap the printer service that you just installed If the se...

Page 41: ...er that s not Cloud Ready you must also do the following Make sure that Google Chrome is installed on your computer and then log in to the same Google account that you use on your device When you prin...

Page 42: ...con to another position and then release your finger To remove a setting drag the icon over and then release your finger To add a setting tap and then tap a setting 4 Tap Save To use the default quick...

Page 43: ...finger 2 Tap Sound notification 3 Drag any of the sliders to the right or left Note The Ring volume slider adjusts the volume for both your ringtone and your notification sounds If you want to contro...

Page 44: ...r or during an important meeting You can also choose to receive only certain notifications like calls or alarms Turn on do not disturb 1 Swipe down from the top of the screen once using two fingers or...

Page 45: ...notification sounds for new emails open BlackBerry Hub open the Settings screen and change the notification settings for your email account To change system level notification settings for individual...

Page 46: ...To get all notifications on the lock screen including the contents of incoming email messages and chats tap Show all notification content To receive a notification but keep the contents hidden such as...

Page 47: ...the notification tap More or Open You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again 4 To close the tab swipe toward the edge of the screen Create an...

Page 48: ...creen but you can move the tab up or down along the edge of the screen Touch and hold the tab and drag it to your preferred spot Release your finger to place the tab Storage space and media cards Mana...

Page 49: ...pand your device s storage space by up to 2 TB Using a media card can also help increase the performance and power efficiency of your device and can allow you to transfer your data from your current d...

Page 50: ...e tray completely and remove the media card 4 Push the tray back into the slot Check how much storage space is free 1 Swipe down from the top of the screen once using two fingers or twice using one fi...

Page 51: ...p of the screen and tap the Connected in charging mode notification 3 Tap Transfer files MTP or Transfer photos PTP 4 On your computer if necessary enter your device password Your device and media car...

Page 52: ...overage You can only make emergency calls Your device is roaming Extra charges might apply The amount of solid color indicates the strength of the Wi Fi signal If the signal is weak your device might...

Page 53: ...nection allows your device to make calls and if you have a data plan use data services such as Internet browsing If your device is set up for roaming and you travel outside of your service provider s...

Page 54: ...data over the mobile network and many features and apps might not work correctly 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap Data usage 3 If necessa...

Page 55: ...e an existing APN tap an APN 4 Complete the fields If you don t have the required information contact your service provider 5 Tap Save To reset the default APN settings tap Reset to default Change you...

Page 56: ...en once using two fingers or twice using one finger 2 Tap Wi Fi 3 If necessary turn on the switch 4 Tap a network 5 If necessary do one of the following Enter the password for the Wi Fi network and th...

Page 57: ...want your device to connect to a Wi Fi network automatically you can delete the information used to connect to the network 1 Swipe down from the top of the screen once using two fingers or twice using...

Page 58: ...ins connected to the Wi Fi network when your device sleeps If you turn off your Wi Fi connection when your device sleeps you might increase the amount of mobile data you use Wi Fi frequency band Tap t...

Page 59: ...rk and then tap Modify network Tap EAP method and then tap a different authentication type Check that the time on your device is correct and synchronized with the network time If the times are differe...

Page 60: ...over the Bluetooth connection Change the name of your device for Bluetooth connections If you turn on Bluetooth technology the name of your device is visible to other Bluetooth enabled devices nearby...

Page 61: ...io such as stereo headsets speakers and car kits Audio Video Remote Control Profile AVRCP This profile allows you to use the buttons on a Bluetooth enabled device such as a headset to perform actions...

Page 62: ...file for data transfer Remote SIM Access Profile rSAP This profile allows a Bluetooth enabled device such as a car kit to access the SIM card on your device Troubleshooting Bluetooth connections I can...

Page 63: ...o share content with another device make sure that both devices are unlocked and support NFC Not all apps support NFC 1 On your device open a screen that shows what you want to share such as a webpage...

Page 64: ...thering Internet tethering allows another device such as a laptop or tablet to share your device s connection to the mobile network You can connect the other device to your BlackBerry device using a U...

Page 65: ...change your settings tap Set up Mobile Hotspot Make your changes and then tap Save To stop sharing your Internet connection turn off the Mobile Hotspot switch View a list of devices that are connecte...

Page 66: ...of the screen once using two fingers or twice using one finger Tap More Tethering Mobile Hotspot and then tap Set up Mobile Hotspot Tap the Show password checkbox VPN A connection to a virtual privat...

Page 67: ...or twice using one finger 2 Tap More VPN 3 Tap Always on VPN 4 Complete the instructions on the screen To turn off always on mode on the VPN screen tap Always on VPN None OK Change or delete a VPN pro...

Page 68: ...ed by the device owner guest and any user profiles on the device Only the device owner can change the data usage settings If you exceed the data limit of your plan your service provider might charge y...

Page 69: ...b and turn on the Cellular data switch 4 Turn on the Set cellular data limit switch and then tap OK 5 At the top of the graph drag the red line up or down Stop sending background data over the mobile...

Page 70: ...ly approved by BlackBerry for use with your device Other chargers might not provide adequate power and might damage your device 1 Hold the cable with the BlackBerry logo facing the front of the device...

Page 71: ...he strip grows and transitions from red to yellow to green as your device charges When your device is charging the indicator displays the percentage of your current battery power and estimates how muc...

Page 72: ...e mode switch To turn off Wi Fi only tap Wi Fi Turn off the switch Delete saved Wi Fi networks 1 In the device settings tap Wi Fi 2 Tap a Wi Fi network and then tap Forget Shorten the length of time b...

Page 73: ...evice 1 In the device settings tap Battery Battery optimization 2 Tap an app 3 Select the Optimize option and then tap Done Device and battery safety You should use only the battery that BlackBerry sp...

Page 74: ...ange your wallpaper Add your favorite photo to the home screen of your device 1 In the Photos app tap a picture 2 Tap Use as If necessary tap More 3 Tap Wallpaper 4 Slide your fingers apart or togethe...

Page 75: ...se whether or not your screen rotates when you turn your device 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap or Note If you don t see the rotation ico...

Page 76: ...one finger 2 Tap Display Sleep 3 Tap a time Cast your screen Using Chromecast or a Wi Fi CERTIFIED Miracast device you can display your device s screen onto your TV With Chromecast you can also displ...

Page 77: ...still receive a notification of the missed call To turn this feature on or off tap the Flip to mute switch Double tap to wake If this feature is turned on you can tap the screen twice to wake up your...

Page 78: ...send and respond to messages using the BlackBerry Hub To add an email account to the BlackBerry Hub in the BlackBerry Hub tap Add account Complete the instructions on the screen Change the settings fo...

Page 79: ...olor correction are applied across all applications The touch hold delay feature lets you increase the length of time for touch responses on the screen Third party keyboards are supported The ability...

Page 80: ...t is designed to allow your device to connect with an external TTY device that converts received calls to text The TTY device that you want to connect to your BlackBerry device must operate at 45 45 b...

Page 81: ...from the lock screen You can also install app updates for all users on the device uninstall apps from a user profile and delete a user from the device Guest You can use the guest profile to let someo...

Page 82: ...essary to wake up your device swipe up from the bottom of the screen 6 Complete the instructions on the screen Switch users 1 Swipe down from the top of the screen once using two fingers or twice usin...

Page 83: ...When you delete a guest all of the apps and data in the guest space are permanently deleted but the guest profile remains on the device 1 Swipe down from the top of the screen once using two fingers o...

Page 84: ...ocess BlackBerry does not provide desktop software for Android devices For more information see Transfer files between your computer and device using a USB connection Use a third party backup service...

Page 85: ...eck which apps are backed up Not all apps opt in to use Android Backup Service to back up application data You can check which apps are backed up in Google Drive In the Google Drive app tap Settings M...

Page 86: ...ppears swipe down from the top of the screen using one finger On the system update notification tap Install To update your device software manually swipe down from the top of the screen once using two...

Page 87: ...n letters numbers and symbols A password is designed to be a strong screen lock that is difficult for someone else to figure out PIN A PIN must contain a minimum of four numbers The more numbers there...

Page 88: ...ls only For assistance contact your service provider Google account and factory reset protection The factory reset protection feature uses your Google account information to help protect the data on y...

Page 89: ...off key turn on the Power button instantly locks switch To delete your device data automatically after ten unsuccessful attempts to unlock the device turn on the Automatically wipe switch To display a...

Page 90: ...ed between people while on body detection is turned on It might also be possible for someone who looks like you to unlock your device when you turn on the trusted face option If you use your device fo...

Page 91: ...voice Turn off the Trusted voice switch Tap On body detection Turn off the switch 5 If you turn off all of your Smart Lock settings you should also turn off the Smart Lock trust agent a Go back to th...

Page 92: ...nd you can use smart card certificates to send S MIME protected messages Store your smart card password on your device You can set up your device to store your smart card password temporarily so that...

Page 93: ...device doesn t unlock when you scan your face try to improve the image Smart Lock uses to recognize your face Tap Security Smart Lock Trusted face Improve face matching Adjust the distance between you...

Page 94: ...ovider or your administrator and report that your device is lost or stolen Your service provider can lock your device remotely and delete your data If you use your device for work your administrator m...

Page 95: ...f it is lost or stolen turn on the Allow remote lock and erase switch Security settings About app permissions When you download an app that is designed for Android 6 0 or later you can install the app...

Page 96: ...permission switch 6 If necessary tap Deny To see a list of apps and system services that access a specific type of permission from the Apps screen tap App permissions and then tap a permission Downloa...

Page 97: ...switch To turn off the screen pinning feature turn off the switch Pin a screen Make sure that you have turned on the screen pinning feature 1 Open an app or a screen that you want to pin to the foregr...

Page 98: ...on again 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap Security Trusted credentials 3 Do one of the following To view a list of installed certificates...

Page 99: ...ch of the security features that it monitors If a security feature receives a poor or fair rating DTEK recommends how you can improve your security settings to achieve a better rating Monitoring how a...

Page 100: ...oducts or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services BlackBerry does not control an...

Page 101: ...LIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party P...

Page 102: ...lowing smartphone models STH100 1 RJE181LW STH100 2 RJD211LW BlackBerry Limited 2200 University Avenue East Waterloo Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE...

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