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Blackberry 9500 - Storm - GSM, User Manual

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• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the 

Messages

 icon. Press the 

Menu

 key. Click 

Reconcile Now

.

Related topics

Reconcile email messages over the wireless network, 196

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the  BlackBerry Desktop Software Online Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email

reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the 

Menu

 key.

Click 

Delete Messages

.

• In the email reconciliation options, verify that the 

Delete On

 field is set to 

Mailbox & Handheld

.

Related topics

Delete email messages over the wireless network, 196

Organiser data is not synchronising over the wireless network

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network.
• Check that wireless data synchronisation is turned on in the contact list, calendar, task list and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronisation tool in the BlackBerry® Desktop Manager to synchronise

calendar data. For more information, see the  BlackBerry Desktop Software Online Help.

Related topics

Synchronise organiser data over the wireless network, 197

Custom contact list field data is not appearing on my computer

You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronise it with the email application on your
computer because the birthday field is a date field in the email application on your computer.

Some characters in calendar entries do not appear correctly after synchronisation

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, check that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.

User Guide

Synchronisation

200

Summary of Contents for 9500 - Storm - GSM

Page 1: ...BlackBerry Storm Series BlackBerry Storm 9500 9530 Smartphones Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones...

Page 2: ...SWDT643442 643442 0330024454 032...

Page 3: ...gency calls 22 Volume 23 Voice mail 24 Speed dial 25 Conference calls 25 Call logs 27 Call waiting 29 Call forwarding 29 Call blocking 31 Fixed dialling 32 Smart dialling 34 TTY support 35 Hearing aid...

Page 4: ...chments 90 File and attachment basics 90 Managing files and attachments 93 Documents 94 Spreadsheets 95 Media files 96 Presentations 96 vCard contact attachments 97 Troubleshooting 98 Media 99 Audio a...

Page 5: ...n on the alarm 141 Silence the alarm 141 Change alarm notification options 141 Use the stopwatch 142 Set the timer 142 Change timer notification options 142 Troubleshooting 143 Personal organiser 144...

Page 6: ...ages over the wireless network 196 Delete email messages over the wireless network 196 Prerequisites Synchronising organiser data over the wireless network 197 Synchronise organiser data over the wire...

Page 7: ...application 220 View properties for an application 220 Delete a third party application 221 Receive a device password prompt before you add an application 221 View the size of an application database...

Page 8: ...234 Format the device memory or a media card 235 View the amount of available memory 235 Best practice Conserving memory on your device 235 The application memory on my device is low 236 SIM card 237...

Page 9: ...screen display 281 Use greyscale for the screen display 282 Set the number of icons that appear on the Home screen 282 Turn on event sounds 282 Assign ring tones and alerts to a contact 282 TTY suppor...

Page 10: ...Glossary 294 Legal notice 298...

Page 11: ...Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and us...

Page 12: ...erry devicewithoneormore uptoten existingemailaddresses forexample aGoogleMail orWindowsLive Hotmail email account or to create a new email address for your device To use a social networking applicati...

Page 13: ...on a call press the End key For more information about SurePress touch screen navigation see the set up wizard on your BlackBerry device BlackBerry basics Make a call 1 In the phone application perfo...

Page 14: ...r contacts in your organisation s address book 145 Mailing lists 147 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Pr...

Page 15: ...me screen click the Media icon 2 Click the Video Camera icon 3 To start recording click the record icon 4 To pause recording click the pause icon Note The approximate amount of memory available for sa...

Page 16: ...receive calls Try performing the following actions Check that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes phone or voice services If you...

Page 17: ...a you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email set up screen in the set up...

Page 18: ...ne or normal pictures If possible increase the maximum amount of memory available for pictures Related topics Delete a media file or folder 112 Delete a message 49 I cannot play a media file on a web...

Page 19: ...input language that you are using some shortcuts might not be available To change your ringtone from the Home screen press the Send key Press the Menu key Click Set Ring Tone To send an incoming call...

Page 20: ...ick the globe icon Click an input language Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or vi...

Page 21: ...ber that you use to send and receive SMS text and MMS messages Related topics About multiple phone numbers 36 Make a call 1 In the phone application perform one of the following actions Type a phone n...

Page 22: ...contains ringtones Click a ringtone 5 Press the Menu key 6 Click Save Mute a call During a call press the Mute key on the top of your device To turn off mute press the Mute key again Place a call on...

Page 23: ...the contacts icon Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialling from the Lock screen 37 About usin...

Page 24: ...s locked press the Power key on the top left of your device Type the emergency number Press the Send key If your device is locked press the Menu key Click Emergency Call Click Yes About GPS technology...

Page 25: ...the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 101 Improve sound quality for songs 1...

Page 26: ...ail password may differ You should beabletoaccesstheoptionsforchangingyourvoicemailgreetingorvoicemailpasswordwhenyoucheckyourvoicemail Formoreinformation contact your wireless service provider Check...

Page 27: ...act to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Conference calls About conference calls You can create two types of...

Page 28: ...h a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a c...

Page 29: ...set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator may also appear at the top of the Home scree...

Page 30: ...y 6 Press the Menu key 7 Click Forward Delete call logs 1 From the Home screen press the Send key 2 Click the Phone History icon 3 Perform one of the following actions To delete a single call log high...

Page 31: ...call waiting change the Call Waiting Enabled field to No Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be a...

Page 32: ...perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click...

Page 33: ...nal calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you...

Page 34: ...lling your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature...

Page 35: ...fixed dialling list 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click FDN Phone List 5 Highlight a contact 6 Press the Menu key 7 Click Edit 8 Change the contact i...

Page 36: ...ea code 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Smart Dialing 5 Set the Country Code and Area Code fields 6 If necessary set the Local Country Code and I...

Page 37: ...t an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support 1 From the Home screen press the Send key 2 Press the M...

Page 38: ...are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless se...

Page 39: ...the Phone List View field to Name To sort phone numbers or contacts by recency of use change the Phone List View field to Most Recent 6 Press the Menu key 7 Click Save To sort phone numbers or contac...

Page 40: ...enu key 3 Click Options 4 Click General Options 5 Change the Auto End Calls field to Never 6 Press the Menu key 7 Click Save Answer calls automatically when you remove your device from the holster 1 F...

Page 41: ...another country and you have not changed your smart dialling options dial the full phone number including the country code and area code for your contact If you are not receiving calls verify that cal...

Page 42: ...same as the voice dialling language that you have set in the language options Certain languages might not be supported Related topics Bluetooth technology 201 Change the language for voice commands 42...

Page 43: ...a mobile phone number you can say Call contact name work to call the work phone number Call extension extension number Say this voice command to dial an extension To perform this task you must set opt...

Page 44: ...that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialling 3 Set the Choice Lists field...

Page 45: ...a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that yo...

Page 46: ...g spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When you are composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can...

Page 47: ...laimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to...

Page 48: ...e the country code and area code If your device is connected to a CDMA network you can type an email address 5 Click OK 6 Type a message 7 Press the Enter key Send a PIN message 1 On the Home screen c...

Page 49: ...Perform one of the following actions Click Forward Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message...

Page 50: ...the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened On the Home screen click the Messages icon To mark a...

Page 51: ...essages To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item ar...

Page 52: ...re information contact your administrator 1 When you are composing an email message press the Menu key 2 Click Attach File To attach a file saved on your BlackBerry device memory or media card navigat...

Page 53: ...g messages sent from your computer on your device 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services fi...

Page 54: ...rise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1...

Page 55: ...lter applies to email messages that include your email address in the To field Cc to me Set whether the email message filter applies to email messages that include your email address in the CC field B...

Page 56: ...mail message folders About synchronisation of email message folders You can add change or delete email message folders in the email application on your computer or in the messages application on your...

Page 57: ...ss email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your device should be reflected in the email appli...

Page 58: ...Email Settings 5 If necessary change the Message Services field 6 Change the Use Out Of Office Reply field to Yes 7 In the text box that appears type a reply 8 If you use IBM Lotus Notes in the Until...

Page 59: ...downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary...

Page 60: ...mail address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Messaging CM...

Page 61: ...d your PIN 1 On the Home screen or in a folder click the Options icon 2 Click Status Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the T...

Page 62: ...sages might display to your recipients differently than you expect Send an SMS text message You can send an SMS text message to up to ten recipients Depending on your theme a separate icon on the Home...

Page 63: ...your SMS text messages from being sent each time that you press the Enter key which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home sc...

Page 64: ...S text messages are deleted from your SIM card Request delivery reports for all SMS text messages A delivery report notifies you when your SMS text message is delivered Depending on your wireless serv...

Page 65: ...broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry device must use a SIM card and your wire...

Page 66: ...Highlight a cell broadcast channel 5 Press the Menu key 6 Click Set Nickname 7 Type a name for the cell broadcast channel 8 Click OK MMS messages MMS message basics About MMS messages To send and rece...

Page 67: ...e repeat steps 1 to 3 5 To customise the slide show perform any of the following actions To add text to a slide highlight the empty field below the attachment Type text To change how long a slide appe...

Page 68: ...ntment click Attach Appointment Highlight an appointment 3 Press the Menu key 4 Click Continue Add an appointment to your calendar from an MMS message 1 In an MMS message highlight an iCalendar attach...

Page 69: ...ick MMS 3 In the Notifications section perform any of the following actions To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box To receive notif...

Page 70: ...Delete field to No 6 Press the Menu key 7 Click Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Option...

Page 71: ...es are separated change the Separators field 5 Press the Menu key 6 Click Save Open a new message automatically when you remove your device from your holster 1 On the Home screen click the Messages ic...

Page 72: ...tion clear the SMS MMS check box 5 Press the Menu key 6 Click Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click...

Page 73: ...e in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message fil...

Page 74: ...verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public ke...

Page 75: ...ssage press the Menu key 2 Click Attach Certificates 3 Highlight a certificate 4 Press the Menu key 5 Click Continue Download the certificate used to sign or encrypt a message If a certificate is not...

Page 76: ...message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption informati...

Page 77: ...r is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates i...

Page 78: ...sed for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME or PGP 4 Change the Default Encoding field 5 Press the Menu key 6 Click Save...

Page 79: ...Menu key 6 Click Save Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the lis...

Page 80: ...tions that you want Try using a different message classification I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Serv...

Page 81: ...replying to a message change the Encoding field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing...

Page 82: ...message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or...

Page 83: ...e PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display E...

Page 84: ...u send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Default Key field 5 Press the Me...

Page 85: ...ons that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the...

Page 86: ...ecurity Options 3 Click PGP 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes T...

Page 87: ...ea If the menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing emai...

Page 88: ...which you want to receive email messages from Verify that your device is not blocking messages For more information contact your administrator Related topics Turn off the connection to the wireless ne...

Page 89: ...tions the Delete On field is set to Mailbox Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment does not appear...

Page 90: ...iCalendar file or a media file for example a jpg gif or midi file Verify that the file is not copyright protected If MMS templates are available for your BlackBerry device use a blank template to com...

Page 91: ...ation about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 User Gui...

Page 92: ...gned for use on BlackBerry devices Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this fe...

Page 93: ...r that supports this feature For more information contact your administrator 1 On the Home screen in the Applications folder click the Files icon 2 In the Go To field type the path for the file 3 If n...

Page 94: ...screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Send or Share 6 Click a message type Open a link in a file or an attach...

Page 95: ...2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Properties Rename a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight...

Page 96: ...message appears press the Escape key 2 Press the Menu key 3 Click Password 4 Type the password 5 Press the Enter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a documen...

Page 97: ...e the size of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label...

Page 98: ...ck Table of Contents To move to a specific page click a page Switch pages in a multi page tif file 1 In a multi page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch pre...

Page 99: ...contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that...

Page 100: ...erry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or More All If you are downloading an att...

Page 101: ...item that you want to change 4 Perform one of the following actions To use a preloaded ringtone click a ringtone in the Ring Tone field To use a ring tone that you downloaded in the Ring Tone field c...

Page 102: ...one of the following actions To repeat the song that is currently playing click Current Song To repeat the playlist that is currently playing click Playlist To repeat the songs in the Album category o...

Page 103: ...volume for songs ring tones and videos 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Audio Boost field to On 5 Read the warning on the screen and if you w...

Page 104: ...ptions 4 Change the Turn Off Auto Backlighting field to No 5 Press the Menu key 6 Click Save Display closed captions in videos You can turn on closed captioning so that text displays on the screen whe...

Page 105: ...the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Press the Menu key 6 Click Add Songs 7 Click a song 8 Press the Menu key 9 Click Save Add the song that is playin...

Page 106: ...con 3 Click Playlists 4 Click New Playlist 5 Click Automatic Playlist 6 Type a name for the playlist 7 Click the plus sign beside Artists Albums or Genres 8 Click an artist album or genre 9 To add mor...

Page 107: ...erform this task you might need to have a media card inserted in your BlackBerry device 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 To start recording click the record ic...

Page 108: ...o the more memory the video requires 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Video Format field 6 Press the Menu key 7...

Page 109: ...e Camera icon 2 Press the Menu key 3 Click Options 4 Change the Picture Size field 5 Press the Menu key 6 Click Save Related topics View properties for a media file 112 Set picture quality You can set...

Page 110: ...ctures if available change the Default Flash Setting field To improve the colours in pictures in the White Balance field click the current lighting condition 5 Press the Menu key 6 Click Save Apply a...

Page 111: ...picture In a picture slide your finger in any direction Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom In or Zoom Out To zoom back to the original picture size press...

Page 112: ...View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options...

Page 113: ...Rename a playlist 104 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry device 1 On the Home screen click the Me...

Page 114: ...Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file or folder 5 Press the Menu key 6 Click Delete Related topics Delete a playlist 105 Searc...

Page 115: ...on your device model you may not be able to format your device memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format 5 Complete the instr...

Page 116: ...Change the Media Transfer Protocol MTP field or the Mass Storage Mode Support field to No 4 Press the Menu key 5 Click Save Turn off the prompt for mass storage mode 1 On the Home screen or in a fold...

Page 117: ...eld to Enabled and perform one of the following actions To encrypt files using an encryption key that your device generates change the Mode field to Device To encrypt files using your device password...

Page 118: ...kBerry Media Sync If you want to transfer files quickly between your media card and your computer use mass storage mode or MTP Use mass storage mode to transfer all file types and MTP to transfer medi...

Page 119: ...ter 2 On your computer open the BlackBerry Desktop Manager 3 Cick the Media icon 4 In the BlackBerry Media Sync section click the Launch tab 5 If necessary in the drop down list select your music appl...

Page 120: ...age mode to transfer files between your BlackBerry device and your computer set the Mass Storage Mode Support field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To...

Page 121: ...Highlight the folder that you want to save the file or attachment in 6 Press the Menu key 7 Click Select Here Stop downloading an attachment 1 In a message highlight an attachment that you are downlo...

Page 122: ...n the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or video file press the Mute key on the top of your BlackBerry device To re...

Page 123: ...d to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related top...

Page 124: ...lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation mark indicato...

Page 125: ...hat supports this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appear...

Page 126: ...nt or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you vi...

Page 127: ...k or picture 1 On a web page perform one of the following actions Highlight or hover over a link Press the Menu key Click Link Address Highlight or hover over a picture Press the Menu key Click Image...

Page 128: ...r the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or hover over a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture On a pictu...

Page 129: ...he web page 4 In the Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was cur...

Page 130: ...Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only rename folders that...

Page 131: ...be to a web feed 1 On a web page press the Menu key 2 Click Add Web Feed 3 Select the check box beside a web feed 4 In the Auto Synchronize field set how often the browser should check for updates to...

Page 132: ...ght a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the M...

Page 133: ...r press the Menu key 2 Click Options 3 Click Browser Configuration 4 Tick any of the following boxes Support JavaScript Allow JavaScript pop ups Terminate slow running scripts 5 Press the Menu key 6 C...

Page 134: ...wing actions Change the Default Font Family and Default Font Size fields Change the Minimum Font Style and Minimum Font Size fields 6 Press the Menu key 7 Click Save Options Set the character encoding...

Page 135: ...se the Internet and your organisation s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to...

Page 136: ...permissions for a web site press the Menu key Click Remove Site Your device does not need to be GPS enabled to share your location 7 Press the Menu key 8 Click Save Browser security About TLS The Bla...

Page 137: ...encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS...

Page 138: ...browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add a trusted content server You can add content servers to your list of trust...

Page 139: ...er push messages include messages that appear in your browser cache Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Browser Push 4 Per...

Page 140: ...work I cannot set up automatic synchronization for bookmarks If encryption for data in the device memory is turned on you cannot set up automatic synchronization for bookmarks Related topics Turn on e...

Page 141: ...the wireless network 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a prompt when your...

Page 142: ...on 2 Press the Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the...

Page 143: ...urn on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 Slide your finger to highlight On or Weekdays 5 Press the Escape key 6...

Page 144: ...or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Timer 4 Press the Menu key 5 Click Set Timer 6 Click the time field 7 Slide your finger to set the length of time to co...

Page 145: ...on that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your device To update the time zone data press the Men...

Page 146: ...hanging a contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchronis...

Page 147: ...ation 6 Press the Menu key 7 Click Save Delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Delete Search for contacts in your organisation...

Page 148: ...ckBerry device bases the volume for custom ringtones on the volume that you set in the active notification profile Assign ring tones and alerts to a contact You can receive different ring tones and al...

Page 149: ...Click Select 11 Centre the picture in the box 12 Press the Menu key 13 Click Crop and Save Delete the caller ID picture for a contact 1 On the Home screen click the Contacts icon 2 Highlight a contac...

Page 150: ...ey 4 Click Edit Group 5 Click a contact 6 Click one of the following menu items Add Member Change Member Delete Member 7 Press the Menu key 8 Click Save Group Note When you delete a contact from a mai...

Page 151: ...the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Contact List SYNC field 5 Press the Menu key 6 Click...

Page 152: ...on on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronise it with the email application on your computer because the...

Page 153: ...a view Move around a calendar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Perform one of the following actions To move to a specific date click Go To Date To move to the curre...

Page 154: ...2 Press the Menu key 3 Click New 4 Type the meeting information 5 Press the Menu key 6 Click Invite Attendee 7 Click a contact 8 To add another contact to your meeting repeat steps 4 to 6 9 Press the...

Page 155: ...ng or alarm 1 On the Home screen click the Calendar icon 2 Click an appointment meeting or alarm Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appo...

Page 156: ...end Note If you delete a meeting invitation from the messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when res...

Page 157: ...a meeting invitation on behalf of the meeting organiser only the meeting organiser receives the recipient s response Related topics Delegate a meeting invitation 155 Delegate a meeting invitation To p...

Page 158: ...evice To perform this task you must be the meeting organiser If you are not the meeting organiser you can create a conference call meeting on behalf of another person from your computer 1 In a meeting...

Page 159: ...u key Click Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference ca...

Page 160: ...pplications folder click the Calendar or Tasks icon 2 Press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Snooze field 6 Press the Menu key 7 Click Save Change the ema...

Page 161: ...he Menu key 7 Click Save View more of the subject line for appointments in Agenda view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Chang...

Page 162: ...Options 4 Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar Multiple calendars About multiple calendars If your BlackBerry device is associate...

Page 163: ...e IBM Lotus Notes you cannot schedule appointments that span more than one day I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location...

Page 164: ...ears and your device is connected to a CDMA network try increasing the default time that your device waits before dialling an extension From the Home screen press the Send key Press the Menu key Click...

Page 165: ...Menu key 3 Click Hide Completed Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the Menu key 4 Click Forw...

Page 166: ...ns folder click the Calendar or Tasks icon 2 Press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Snooze field 6 Press the Menu key 7 Click Save View tasks in a calenda...

Page 167: ...rry device Memos Memo basics Create a memo 1 On the Home screen or in the Applications folder click the MemoPad icon 2 Click Add Memo 3 Type the memo information 4 Press the Menu key 5 Click Save Chan...

Page 168: ...in the Applications folder click the MemoPad icon 2 Highlight a memo 3 Press the Menu key 4 Click Delete Memo list options Turn off the prompt that appears before you delete items You can turn off the...

Page 169: ...gory for contacts tasks or memos You can create categories to organise items in the contacts application tasks application and memos application 1 On the Home screen click an application icon 2 Press...

Page 170: ...e a category the contacts tasks or memos in the category are not deleted Calculator Use the calculator If you are using your BlackBerry device in landscape view there are additional functions availabl...

Page 171: ...and does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound...

Page 172: ...sounds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including rin...

Page 173: ...l contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ringtone Depending on...

Page 174: ...1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save...

Page 175: ...onnection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound profile is not set...

Page 176: ...e Keyboard To show the keyboard again press the Menu key Click Show Keyboard Type a symbol 1 Press the letter key that appears below the symbol 2 Perform one of the following actions If you are using...

Page 177: ...options for typing input methods 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Change the input options 5 Press the Menu...

Page 178: ...ss the Enter key To select an item from the list that appears when you type and continue typing the same word click the item To change a letter in a word that you are typing highlight the letter Click...

Page 179: ...field 3 Press the Menu key 4 Click Save Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognises contacts when you type them 1 On the Home screen o...

Page 180: ...ick Cancel Spell Check Correct spelling while you type By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Pe...

Page 181: ...to the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Click Custom Dictionary 4 Press the Menu key 5 Click New 6 Type a word or letter combination 7...

Page 182: ...that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary 1 On the Home screen click the Options icon 2 Click Custom Dictionary 3...

Page 183: ...automatically 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Clear the Auto Word Learning tick box 5 Change the Learn Word...

Page 184: ...ise the entry according to the context set the Using field to SmartCase 8 Set the language 9 Press the Menu key 10 Click Save Turn off AutoText for SMS text messages 1 On the Home screen or in a folde...

Page 185: ...rsor To move the cursor one character at a time touch the editing indicator and slide your finger To cut or copy text and paste it into an application simultaneously touch the screen before and after...

Page 186: ...p Delete a display language In the set up wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typi...

Page 187: ...ciated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator Change the language for voice commands To perform this...

Page 188: ...nu key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Cli...

Page 189: ...Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fi...

Page 190: ...lick Save Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions To move the application ic...

Page 191: ...On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Rate field 4 Press the Menu key 5 Click Save Assign an application to a Convenience key Your BlackBerry...

Page 192: ...ptions 4 Click a theme 5 To change the layout of the theme click an option in the Set Home Screen Layout section 6 Click Save Delete a theme You can only delete themes that you have downloaded to your...

Page 193: ...ur theme display options such as icons fonts and your Home screen background might change when you switch themes Related topics Change the display font 187 Use a picture as your device wallpaper 110 N...

Page 194: ...the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachme...

Page 195: ...highlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the...

Page 196: ...saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon...

Page 197: ...s in your organisation s address book To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On th...

Page 198: ...he synchronisation tool of the BlackBerry Desktop Manager to synchronise your organiser data and email messages For more information see the BlackBerry Desktop Software online help Reconcile email mes...

Page 199: ...list press the Menu key 2 Click Options 3 To synchronise calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronising o...

Page 200: ...e data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organiserdata fonts savedsearchesandbrow...

Page 201: ...x To delete all files from your media card select the Media Card check box 5 Type blackberry 6 Click Wipe If you are preparing your device for resale and you have an email account that uses the BlackB...

Page 202: ...ng actions Check that your BlackBerry device is connected to the wireless network Check that wireless data synchronisation is turned on in the contact list calendar task list and memo list If you use...

Page 203: ...Connections icon 2 Select the Bluetooth tick box To turn off Bluetooth technology clear the Bluetooth tick box Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetoo...

Page 204: ...ogy 201 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate Bluetooth device Relate...

Page 205: ...r a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a paired Bluetooth enabled device 4 Press the Men...

Page 206: ...free profile Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Serial Port Profile This profile allows you to connect...

Page 207: ...ield to Never or If Unlocked 6 Press the Menu key 7 Click Save Make your BlackBerry device discoverable If you make your BlackBerry device discoverable other Bluetooth enabled devices can detect your...

Page 208: ...ick Bluetooth Options 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 Set the Trusted field to Yes 7 Press the Menu key 8 Click Save To turn on the prompt again...

Page 209: ...t type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for device name field try typing 0000 My list of paired Bluetooth ena...

Page 210: ...icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save I cannot share contac...

Page 211: ...ssible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature mig...

Page 212: ...istrator 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save Troubleshooti...

Page 213: ...m To specify a recently viewed location click Recent To specify a saved location click Favorites 5 Repeat step 4 to specify an ending location 6 Select or clear the tick box beside one or more route o...

Page 214: ...hen your BlackBerry devices recognises an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2 Pres...

Page 215: ...viewed recently on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a la...

Page 216: ...ation change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 High...

Page 217: ...rites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an int...

Page 218: ...rection that you are moving in at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu...

Page 219: ...eriod of time check that your device is connected to the wireless network Some features are not available on my device The availability of certain features on your BlackBerry device might be affected...

Page 220: ...ose an application so that it is not running 219 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher slide your...

Page 221: ...entre You can use the application centre to add update or return to the previous version of a select number of applications that are hosted by your wireless service provider This might include social...

Page 222: ...blackberry com support If you need help using a social networking application you can find answers in the application by pressing the Menu key and clicking Help on your device Add update or return to...

Page 223: ...or in a folder click the Options icon 2 Click Password 3 Change the Prompt on application install field to Yes 4 Press the Menu key 5 Click Save View the size of an application database 1 On the Home...

Page 224: ...on to work on your device When you use an application in compatibility mode you must use your device in portrait view If an application requires a keyboard the SureType keyboard appears To turn on com...

Page 225: ...e provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you downloa...

Page 226: ...nced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wir...

Page 227: ...or clear the tick box beside one or more applications Click Next To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Clic...

Page 228: ...y Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry...

Page 229: ...e Connections icon 2 Perform one of the following actions To turn off the wireless network connection clear the check box beside Mobile Network To turn off all wireless connections click Turn All Conn...

Page 230: ...ry power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network 1 On the Home screen click the Manage Connections icon 2 Click Mobile...

Page 231: ...ht need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about roami...

Page 232: ...screen indicates that your device is connected to a Wi Fi network but does not have access to BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Related topic...

Page 233: ...Berry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Manage Connections icon 2 Click Mobil...

Page 234: ...upported Try performing the following actions If your BlackBerry device uses a SIM card verify that your SIM card is inserted in your device correctly If your device normally connects to a CDMA networ...

Page 235: ...the following actions Check that your SIM card is inserted in your BlackBerry device correctly Verify that you are in a GSM or UMTS network area that is supported by your wireless service plan Verify...

Page 236: ...ce to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options...

Page 237: ...that they repeat less often on web pages Related topics Delete the original text from a reply message 50 Blind carbon copy a contact 44 Set the brightness of the backlighting 186 Turn off the connecti...

Page 238: ...tores calendar entries 159 Receive only the first section of long email messages 58 The application memory on my device is low WhentheapplicationmemoryavailableonyourBlackBerry deviceislow yourdeviced...

Page 239: ...t and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press...

Page 240: ...lete Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set...

Page 241: ...ns icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home screen or...

Page 242: ...t the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device...

Page 243: ...hese items so that you have a copy on your computer CAUTION If you have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process aft...

Page 244: ...tions folder click the Password Keeper icon 2 Press the Menu key 3 Click New 4 Type the password information 5 Press the Menu key 6 Click Save Generate a random password 1 On the Home screen or in the...

Page 245: ...Press the Menu key 6 Click Save To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt...

Page 246: ...Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the Allow Clipboard Copy field to No 5 Press the Menu key 6 Click Save Set a limit for password attempts i...

Page 247: ...is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the pa...

Page 248: ...ion 4 Change the Two Factor Protection field to Enabled 5 Press the Menu key 6 Click Save About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Ent...

Page 249: ...when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click...

Page 250: ...ion Click OK To delete sensitive data for all applications click Clean Now View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options ic...

Page 251: ...le you can enrol with the profile to download a certificate to your BlackBerry device If the certificate is scheduled to expire soon you can re enrol to receive an updated certificate 1 On the Home sc...

Page 252: ...certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or...

Page 253: ...Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate you...

Page 254: ...chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in t...

Page 255: ...5 Highlight a certificate 6 Press the Menu key 7 Click Trust or Distrust 8 If you are trusting a certificate perform one of the following actions To trust the highlighted certificate click Selected Ce...

Page 256: ...ation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate 1 On the...

Page 257: ...field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that app...

Page 258: ...rval field 6 Press the Menu key 7 Click Save PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys f...

Page 259: ...enu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advan...

Page 260: ...key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This fi...

Page 261: ...blic keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid a...

Page 262: ...1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP Keys 5 Highlight a PGP key 6 Press the Menu key 7 Click Revoke 8 Clic...

Page 263: ...ick Fetch PGP Keys 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 11 Click Save When you add a PGP key your BlackBerry device uses the name that t...

Page 264: ...g the default connection type Certificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click...

Page 265: ...whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL servers Friendly Name Type a display name for the ce...

Page 266: ...you add from a message root certificates that are included in the BlackBerry Desktop Software personal PGP keys public and private key pairs PGP public keys that you download from an LDAP certificate...

Page 267: ...automatically when you add items to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the...

Page 268: ...d to Yes Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stor...

Page 269: ...ME protected messages About two factor authentication Two factor authentication is designed to provide additional security for your BlackBerry device Two factor authentication requires an item that yo...

Page 270: ...d from your smart card reader 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart card 4 Change the Lock On Card Rem...

Page 271: ...on certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed You must have imported a certificate from your smart card that you can use for sig...

Page 272: ...e encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption ke...

Page 273: ...tions 4 Click Software Tokens 5 Click a software token 6 Click Specify PIN VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN p...

Page 274: ...Click Edit 8 In the User name field type a new user name 9 In the User password field type a new password 10 Press the Menu key 11 Click Save Change the software token for a VPN profile To perform th...

Page 275: ...tions to your device your device is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box pr...

Page 276: ...ep 1 Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more info...

Page 277: ...nections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set wheth...

Page 278: ...vice screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications...

Page 279: ...certificate to authenticate your smart card verify that the certificate is not revoked or expired I cannot connect to a Wi Fi network or log in to a VPN using a software token Depending on your Black...

Page 280: ...e books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Ser...

Page 281: ...ns icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Clic...

Page 282: ...ns 7 Type the contact information 8 Press the Menu key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagn...

Page 283: ...2 Press the Menu key 3 Click Options 4 Change the Display Closed Captions field to Yes 5 If necessary change the Appearance Position and Font Scale fields 6 Press the Menu key 7 Click Save Change the...

Page 284: ...onnect or disconnect a USB cable or accessory to or from your device 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change the Event Sounds field to On 5...

Page 285: ...d to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device...

Page 286: ...he Home screen Voice dialling Make a call using a voice command To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device...

Page 287: ...5 Press the Menu key 6 Click Save User Guide Accessibility options 285...

Page 288: ...ules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser Thi...

Page 289: ...the volume To increase the volume press the Volume Up key on the right hand side of your BlackBerry device To decrease the volume press the Volume Down key on the right hand side of your device To mut...

Page 290: ...Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBrea...

Page 291: ...time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Clic...

Page 292: ...mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 101 Improve sound quality for so...

Page 293: ...Home screen in the Games folder click the Word Mole icon 2 Click Options 3 Click High Scores 4 Click Leaderboard Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Wo...

Page 294: ...type a message 2 Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game org...

Page 295: ...Some words that I submit are not recognised Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 293...

Page 296: ...ata System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has a corr...

Page 297: ...Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates an...

Page 298: ...ecrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN mes...

Page 299: ...Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless...

Page 300: ...o docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated compani...

Page 301: ...D COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORISED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES...

Page 302: ...n Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign http www ncsa uiuc edu Baimena doan ematenzaioso...

Page 303: ...zerrenda eta honako ezespena kopiatu behar dira harekin batera banatutako dokumentazioan eta edo beste materialetan Ezingo dira University of Cambridge izena Apple Inc enpresaren izena eta beren kolab...

Page 304: ...United Kingdom Published in Canada User Guide Legal notice 302...

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