Black Box SWI030A, Manual

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CHAPTER 5: Troubleshooting
5.1 Calling BLACK BOX
If you determine that your Pow-R-Switch is malfunctioning,
do not attempt
to alter or repair it. Contact Black Box Technical Support at 724-746-5500.
The problem might be solvable over the phone.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem
or make it worse.
5.2 Shipping and Packaging
If you need to transport or ship your Pow-R-Switch:
• Package it carefully. We recommend that you use the original container.
• Before you ship a unit for repair or return, contact Black Box to get a
Return Authorization (RA) number, and make sure you include
everything you received with the unit when you ship it.
5. Troubleshooting