17
CHAPTER 5: Troubleshooting
5.2 Calling Black Box
If you determine that your KVM Switch is malfunctioning,
do not attempt to
alter or repair the unit.
It contains no user-serviceable parts. Contact Black Box.
Before you do, make a record of the history of the problem. Black Box will
be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem
or make it worse.
5.3 Shipping and Packaging
If you need to transport or ship your KVM Switch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the KVM Switch for repair, make sure you include the
adapter cables you’re using with it. If you are returning the KVM Switch,
make sure you include its manual as well. Before you ship, contact Black
Box to get a Return Materials Authorization (RMA) number.
