Black Box SW625A-R3, User Manual

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17
CHAPTER 5: Troubleshooting
5. Troubleshooting
5.1 Problems That Might Occur
5.1.1 W
ITH THE
U
NIT
I
TSELF
Green channel LED not lit
Verify that the computer is powered on. Check the cabling between your computer
and the Personal ServSwitch. Verify that a keyboard works when plugged directly
into your PC.
Unable to switch channels
Verify that all attached PCs are powered and correctly connected to the unit.
5.1.2 W
ITH
V
IDEO
No video
Verify that the video cable between the computer and the Personal ServSwitch is
connected to the selected port. Verify that the monitor cable is also correctly
connected to the video port in the User Console section of the single or base unit.
Power down the computer. Connect the monitor directly to the computer and
power up again. If the monitor does not operate correctly when attached directly
to the computer, try another monitor.
5.1.3 W
ITH THE
M
OUSE
Mouse jumps or “hugs screen”
Try the mouse-resynchronization command,
[CTRL][CTRL] ZM [ENTER]
, once
or—if the first command doesn’t help—twice.
If this doesn’t work—especially if the mouse has been hot-plugged while the
selected PC is running in Windows ® —you might need to exit Windows and restart it.
Mouse is inoperable on one or more channels
Try the mouse reset command:
[CTRL][CTRL] MR [ENTER]
if it’s a PS/2 mouse
or
[CTRL][CTRL] MW [ENTER]
if it’s an IntelliMouse.
Verify that the cables from the computer to the Personal ServSwitch are
connected properly. Verify that the mouse is plugged into the mouse port in the
User Console section on the rear panel of the single or base unit.
Verify that the computer works properly with a mouse connected directly to it. If
not, try another mouse.
Lost mouse signal after hot-plugging cascaded Switch
This sometimes happens. Switch ports on the cascaded Switch to restore the signal.