13
SYSTEM OPERATION
Front Panel Control
To switch to an input port, simply push the desired input button on the front-panel of the KVM. If an input port is
selected, the LED of that port will turn on.
TROUBLESHOOTING
No Power
Make sure that the power adapter is securely connected to the power connector of the unit.
Check the output voltage of the power supply and make sure that the voltage value is around 12VDC.
Replace the power supply.
No Video
Check if all the video cables are connected properly.
Connect the computer directly to the monitor to verify that your monitor and computer are
functioning properly.
Restart the computers
Keyboard is not working
Check if the keyboard is properly connected to the unit.
Check if the USB cables connecting the unit and the computers are properly connected.
Try connecting the USB on the computer to a different port.
Make sure that the keyboard works when directly connected to the computer.
Replace the keyboard.
Note: The NUM, CAPS, and SCROLL Lock LED indicators on the keyboard are not supposed to light up if connected
to the KVM.
Mouse is not working
Check if the mouse is properly connected to the unit.
Try connecting the USB on the computer to a different port.
Make sure that the mouse works when directly connected to the computer.
Replace the mouse.
No Audio
Check if all the audio cables are connected properly.
Connect the speakers directly to the computer to verify that the speakers and the computer audio are
functioning properly.
Check the audio settings of the computer and verify that the audio output is through the speakers.
No CAC (COMMON ACCESS CARD, SMART CARD READER)
Check if the USB cables connecting the unit and the computers are properly connected.
Make sure the CAC slide switches are in the ON position. (right)
TECHNICAL SUPPORT
For product inquiries, warranty questions, or technical questions, please contact
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
USER GUIDE
1.877.877.2269
BLACKBOX.COM
