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ServSwitch Agility and Agility Dual

724-746-5500 | blackbox.com

Page 34

6. Further information

This chapter contains a variety of information, including the following:

• Appendix A - Tips for success when networking Agility units

• Appendix B - Troubleshooting

• Appendix C - Glossary

• Appendix D - RS232 'null modem' cable

• Appendix E - Safety information

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Summary of Contents for ServSwitch Agility ACR1000A

Page 1: ...A ACR1002A T ACR1002A R Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information NETWORK SERVICES ...

Page 2: ...on NetWare is a registered trademark of Novell Inc Sun is a trademark of Sun Microsystems Inc Unix is a registered trademark of UNIX System Laboratories Inc BSD is a registered trademark of UUNet Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners We re here to help If you have any questions about your application or our produc...

Page 3: ...n the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to oper ate ...

Page 4: ...s que impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparat...

Page 5: ...dio Links 18 3 2 3 Local USB Link 19 3 2 4 Local AUX Port 20 3 2 5 Local Power In 21 3 2 6 Local Remote Network Link 22 3 2 7 Remote Video Display 24 3 2 8 Remote Microphone Speakers 26 3 2 9 USB Devices 27 3 2 10 Remote AUX Port 28 3 2 11 Local Power In 29 4 Configuration 30 4 1 Initial configuration 30 4 1 2 Networked linking 30 4 1 3 Manual Factory Reset 30 4 1 4 Browser Based Configuration Uti...

Page 6: ...assis kit RMKVESA Input Power 100 240VAC 50 60Hz 0 5A Output Power 5VDC 12 5W Operating Temperature 0ºC to 40ºC 32ºF to 104ºF Approvals CE FCC ServSwitch Agility Dual Casing w x h x d 198mm 7 92 x 44mm 1 76 x 145mm 5 7 Construction 1U compact case robust metal design Weight 1 11kg 2 44lbs Mount kits Rack mount kits Single RMK2004 or dual units RMK2004 2 per 1U slot VESA monitor wall mount chassis ...

Page 7: ...four USB peripherals ServSwitch Agility Dual units can be linked using Gigabit Ethernet or Fiber Optic Links In both model types there is a Local transmitter and an Remote receiver The Local transmitter attaches to a single computer the Remote receiver to your DVI video monitor microphone speakers and up to four USB peripherals The distance between them is limit ed only by the size of your network...

Page 8: ...Switch iPath Where multiple Agility units are used on a network we have developed the ServSwitch iPath manager to allow comprehensive and secure central control of all transmitters receivers and users When using a ServSwitch iPath manager to configure Agility units it is vital that all Agility units that you wish to locate and con trol are set to their factory default settings Otherwise they will ...

Page 9: ...eration indicators as shown in Figure 2 3 NET SER AUD USB DVI PWR LOCAL S e r v S w i tc h A g i l i t y B L A C K B O X K V M o I P E X T E N D E R Gigabit Ethernet port Indicators These six indicators clearly show the key aspects of operation NET On when valid network link is present Flashes when the unit is in error SER On when the AUX serial port is enabled and active AUD On when audio is enab...

Page 10: ...s present Flashes when the unit is in error SER On when the AUX serial port is enabled and active AUD On when audio is enabled and active USB On when USB is enabled and active DVI On when DVI video is enabled and active PWR Power indicator Figure 2 5 ServSwitch Agility remote receiver unit front panel Figure 2 6 shows the connectors located on the rear panel of the remote receiver unit Figure 2 6 ...

Page 11: ...x indicators clearly show the key aspects of operation NET On when valid network link is present Flashes when the unit is in error SER On when the AUX serial port is enabled and active AUD On when audio is enabled and active USB On when USB is enabled and active DVI On when DVI video is enabled PWR Power indicator Figure 2 7 ServSwitch Agility Dual local transmitter unit front panel Figure 2 8 sho...

Page 12: ...tors as shown in Figure 2 9 Gigabit Ethernet port Indicators These six indicators clearly show the key aspects of operation NET On when valid network link is present Flashes when the unit is in error SER On when the AUX serial port is enabled and active AUD On when audio is enabled and active USB On when USB is enabled and active DVI On when DVI video is enabled PWR Power indicator Figure 2 9 Serv...

Page 13: ... 20W for Agility Dual Combined DVI D and USB cable type A to B P N EHN900024U Single link DVI D to DVI D video cable P N EVNDVI02 USB cable type A to B 6 5 feet P N USB05 3 5mm Audio cable 6 5 feet P N EJ110 Suitable fiber modules for Agility Dual units Upgrade serial null modem cable 6 5 feet P N EYN257T XXXX FF 2 19 rackmount brackets and 4 screws P N RMK2004 or RMK2004 2 VESA mounting bracket a...

Page 14: ...cket 3 1 1 Rack Brackets The optional brackets plus four screws enable the unit to be secured within a standard rack slot See Figure 3 1 Figure 3 1 Rackmount brackets NOTE Both the ServSwitch Agility units and their power supplies generate heat when in operation and will become warm to the touch Do not enclose them or place them in locations where air cannot circulate to cool the equipment Do not ...

Page 15: ...splay so that its small folded in tabs are lowermost See Figure 3 2 N E T S E R A U D U S B D V I P W R Rear panel of video display ServSwitch Agility unit VESA mounting bracket Figure 3 2 VESA mounting bracket 2 Attach the bracket to the video display using four screws of a size appropriate to the threaded holes within the video display panel do not overtighten 3 Place the ServSwitch Agility unit...

Page 16: ... display mode of 1920 x 1200 at 60Hz refresh ServSwitch Agility Dual models can simultaneously support up to two Single Link high resolution video displays at pixel clocks up to 165MHz or can alternatively support a single Dual Link very high Resolution video display at pixel clocks up to 330MHz equating to an example display mode of 2560 x 1600 at 60 Hz refresh 3 2 1 1 To make a single video link...

Page 17: ...the Local unit rear panel See Figure 3 4 Figure 3 4 Connect a standard or dual link DVI D cable to the DVI D 1 socket 3 Connect the plug at the other end of the cable to the corresponding video output socket of the host computer 3 2 1 3 To make two video links on ServSwitch Agility Dual Use two single link DVI D cables to connect the primary and secondary DVI video ports of the computer to allow t...

Page 18: ...3 6 Connect the speaker and microphone cables to audio sockets 2 Where a microphone is to be used Connect a second audio link cable between the LINE IN socket on the Local unit rear panel and the LINE IN socket of the host computer 3 2 2 2 To make audio links on ServSwitch Agility Dual 1 Connect an audio link cable between the IN socket on the Local unit rear panel and the speaker output line out ...

Page 19: ...ockets at the Remote unit with only a single connection at the Local unit 1 Connect the type B connector on a USB cable to the USB port on the Local unit rear panel See Figure 3 8 OPTIONS 1 2 1 2 Figure 3 8 Connect the USB link cable to Local unit socket 2 Connect the type A connector of the cable to a vacant USB socket on the host computer USB link from host computer ...

Page 20: ...ontrol but no hardware flow control 1 Ensure that power is removed from the ServSwitch Agility unit 2 Connect a suitable serial null modem cable see Appendix D for pin out between a vacant serial port on your computer and the AUX port on the right hand side of the ServSwitch Agility rear panel See Figure 3 9 AUX Figure 3 9 Connecting the serial link cable to Local unit socket Serial null modem lin...

Page 21: ... equipment in ambient tem peratures exceeding 40o C Do not place the products in contact with equipment whose surface temperature exceeds 40o C 3 2 5 1 Power supply identification Due to the increased power requirements of the ServSwitch Agility Dual units these models are supplied with larger capacity 20W power adapters The standard 12 5W and higher power 20W adapters use identical housings so wi...

Page 22: ...fitted to ServSwitch Agility Dual units as appropriate to the installation conditions The fiber cable must be a crossover cable 3 2 6 1 To link Agility and Agility Dual units using Gigabit Ethernet 1 Connect a CAT 5 5e 6 or 7 cable to the socket on the front panel of the ServSwitch Agility unit See Figure 3 12 Figure 3 12 CAT 5 5e 6 or 7 link either directly from the other ServSwitch Agility unit ...

Page 23: ...Dual B L A C K B O X K V M o I P E X T E N D E R REMOTE Figure 3 14 Insert an appropriate single mode or muilti mode fiber module 2 Connect the transmit and receive fiber links to the fiber module and close the latch over the link connectors to lock them into place See Figure 3 15 Figure 3 15 Connect the transmit and receive fiber links to the module 3 Connect the other end of the fiber links eith...

Page 24: ...0 x 1200 at 60Hz refresh ServSwitch Agility Dual models can simultaneously support up to two high resolution video displays at pixel clocks up to 165MHz or can alternatively support one very high resolution video display at pixel clocks up to 330MHz 3 2 7 1 To connect a single DVI display to the ServSwitch Agility 1 Connect the lead from the video display to the DVI D socket on the rear panel of t...

Page 25: ...isplays a dual link cable must also be used at the Local unit Figure 3 17 Connect the standard or dual link digital video cable to the DVI D 1 socket 3 2 7 3 To connect two DVI displays to the ServSwitch Agility Dual 1 Connect your primary DVI display to the DVI D 1 socket and your second DVI display to the DVI D 2 socket on the Remote unit rear panel See Figure 3 18 Figure 3 18 Connect two standa...

Page 26: ...T on the rear panel 3 Once the unit has been fully connected and powered on access the RX System Configuration page to check that the Audio Input Type setting matches the connection that you have made to the port line mic or mic boost the latter provides 20dB gain 3 2 8 2 To connect a microphone or line in and or speakers on ServSwitch Agility Dual 1 Connect the lead from a mono microphone or alte...

Page 27: ...Figure 3 21 LINE I USER CONSOLE MIC I Connection from USB device 3 2 9 1 Supported USB Devices USB devices are supported using True Emulation technology This means that the signals of each USB peripheral are emulated to the computer so that full functionality is available subject to the following limitations Keyboards mice and other HID devices are supported Storage devices i e flash drives USB ha...

Page 28: ...trol but no hardware flow control 1 Ensure that power is removed from the ServSwitch Agility unit 2 Connect a suitable serial null modem cable see Appendix D for pin out between the AUX port on the right hand side of the ServSwitch Agility rear panel and your remote serial device See Figure 3 22 AUX LINE OUT Serial null modem link from your computer Figure 3 22 Connecting the serial link cable to ...

Page 29: ... equipment in ambient tem peratures exceeding 40o C Do not place the products in contact with equipment whose surface temperature exceeds 40o C 3 2 11 1 Power supply identification Due to the increased power requirements of the ServSwitch Agility Dual units these models are supplied with larger capacity 20W power adapters The standard 12 5W and higher power 20W adapters use identical housings so w...

Page 30: ...d coordinate any number of Agility local and remote units from a single application IMPORTANT When using the ServSwitch iPath manager to configure Agility units it is vital that all Agility units that you wish to locate and control are set to their factory default settings Otherwise they will not be located by the ServSwitch iPath man ager If necessary perform a factory reset on each Agility unit ...

Page 31: ...rk switch 3 Similarly link your computer to the same or different switch located on the same network Note A Gigabit connection is not essential for configuration purposes 4 If not already switched on power up your computer and the ServSwitch Agility unit You are now ready to use the browser based configuration utility 4 1 4 2 Accessing the Browser Based Configuration Utility 1 Temporarily connect ...

Page 32: ...separate upgrade files for TX and RX units 2 Temporarily connect the ServSwitch Agility unit and a computer via a network see section 4 1 4 for details 3 Run a web browser on your computer and enter the IP address of the ServSwitch Agility unit to be upgraded 4 Click the Firmware Upgrade link Within the Firmware Upgrade page click the Choose File button In the subsequent file dia log locate the do...

Page 33: ...hindered 5 1 Front Panel Indicators The six front panel indicators on each unit provide a useful guide to operation See Figure 5 1 These six indicators clearly show the key aspects of operation NET On when valid network link is present Flashes when the unit is in error SER On when the AUX serial port is enabled and active AUD On when audio is enabled and active USB On when USB is enabled and activ...

Page 34: ...e 34 6 Further information This chapter contains a variety of information including the following Appendix A Tips for success when networking Agility units Appendix B Troubleshooting Appendix C Glossary Appendix D RS232 null modem cable Appendix E Safety information ...

Page 35: ... care fully In particular look for the following Gigabit 1000Mbps or faster Ethernet ports Support for IGMP v2 or v3 snooping Support for Jumbo frames up to 9216 byte size High bandwidth connections between switches preferably Fiber Channel Look for switches that perform their most onerous tasks e g IGMP snooping using multiple dedicated processors ASICS Ensure the maximum number of concurrent sno...

Page 36: ... subnet Do not use VGA to DVI converters instead replace VGA video cards in older systems with suitable DVI replacements Converters cause ServSwitch Agility local units to massively increase data output Wherever possible create a private network A 3 1 The recommended layout The layout shown in Figure A 1 below has been found to provide the most efficient network layout for rapid throughput when us...

Page 37: ... appropriate forwarding mode on all switches Use Cut through if available otherwise Store and forward Optimise the settings on the ServSwitch Agility transmitters If color quality is important then leave Colordepth at 24 bits and adjust other controls If moving video images are being shown frequently then leave Frame Skipping at a low percentage and instead reduce the Peak bandwidth limiter and Co...

Page 38: ...ts down into standard packets This process introduces a cer tain latency and could be a cause for dropped packets One or more ServSwitch Agility units may be using an old firmware version Firmware versions prior to v2 1 exhibited an issue with the timing of IGMP join and leave commands that caused multicast flooding in certain configurations Remedies Ensure that IGMP snooping is enabled on all swi...

Page 39: ...ace old VGA adapters on host computers with DVI video cards Problem ServSwitch iPath cannot locate working ServSwitch Agility units There are a few possible causes The ServSwitch Agility units must be reset back to their zero config IP addresses for ServSwitch iPath discovery If you have a working network of ServSwitch Agility unit s without ServSwitch iPath and then add ServSwitch iPath to the ne...

Page 40: ...of multi cast data ServSwitch Agility units make use of IGMPv2 when performing multicasts to ensure that no unnecessary congestion is caused C 1 2 IGMP Snooping The IGMP messages are effective but only operate at layer 2 intended for routers to determine whether multicast data should enter a subnet A relatively recent development has taken place within the switches that glue together all of the ho...

Page 41: ... advantages for ServSwitch Agility units when transmitting certain high resolution video signals across a network This is because the increased data in each packet reduces the number of packets that need to be trans ferred and dealt with thus reducing latency times The main problem is that for jumbo frames to be possible on a network all of the devices on the network must support them C 3 Spanning...

Page 42: ...required frame skipping is a good strategy for reducing the overall bandwidth consumed by the system C 5 Forwarding modes In essence the job of a layer 2 switch is to transfer as fast as possible data packets arriving at one port out to another port as determined by the destination address This is known as data forwarding and most switches offer a choice of methods to achieve this Choosing the mos...

Page 43: ...within a new wrapper along with a few instructions ready for transport Once transmission has been made to the intended des tination the reverse occurs Each wrapper is stripped away and the instructions examined until finally only the original data are left So why are Layer 2 and Layer 3 of particular importance when discussing ServSwitch Agility Because the successful transmission of data relies u...

Page 44: ... Connector Specifications D 1 RS232 Null Modem Cable 9pin D type female 9pin D type female 1 1 DCD DCD 2 2 RXD RXD 3 3 TXD TXD 4 4 DTR DTR 5 5 GND GND 6 6 DSR DSR 7 7 RTS RTS 8 8 CTS CTS D 2 Supported video modes ServSwitch Agility and Agility Dual units support all VESA and CEA video modes ...

Page 45: ...ntained within power adapter No user serviceable parts within power adapter do not dismantle Plug the power adapter into a socket outlet close to the module that it is powering Replace the power adapter with a manufacturer approved type only Do not use the power adapter if the power adapter case becomes damaged cracked or broken or if you suspect that it is not operating properly If you use a powe...

Page 46: ...s and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less Copyright 2012 Black Box Corporation All rights reserved ACR1002A rev 2 Black Box Tech Support FREE Live 24 7 Great tech support is just 30 seconds away at 724 746 5500 or blackbox com NETWORK SERVICES Tech support the way it should be ...

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