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CHAPTER 5: Troubleshooting
5.2 Calling Us
If your Serial
↔
Parallel Converter (128K) seems to be malfunctioning,
do not
attempt to alter or repair the unit.
Contact us; the problem might be solvable
over the phone.
Before you do, make a record of the history of the problem. We’ll be able
to provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem
• when the problem occurs
• the components involved in the problem
• any particular application that, when used, appears to create the
problem or make it worse
5.3 Shipping and Packaging
If you need to transport or ship your Serial
↔
Parallel Converter (128K):
• Carefully package the Converter. We recommend that you use the
original container.
• If you are shipping the Converter for return or repair, make sure you
include its power supply and this manual. Before you ship, contact
your supplier to get a Return Materials Authorization (RMA) number.
Summary of Contents for PI035A
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