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ASYNC/SYNC 2-WIRE SHORT-HAUL MODEMS
5.2 Calling Black Box
If you determine that your Async/Sync 2-Wire Short Haul Modem is
malfunctioning,
do not attempt to alter or repair it
. It contains no user-serviceable
parts. Contact Black Box Technical Support at 724-746-5500; the problem might be
solvable over the phone.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem or
make it worse.
• The results of any testing you’ve already done.
5.3 Shipping and Packaging
If you need to transport or ship your Async/Sync 2-Wire Short Haul Modem:
• Package it carefully. We recommend that you use the original container.
• Before you ship a unit for repair or return, contact Black Box to get a Return
Materials Authorization (RMA) number, and make sure you include
everything you received with the unit when you ship it.
Summary of Contents for ME375A-R2
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