Black Box LPH240A-H, Operation Manual

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Chapter 5: Troubleshooting
724-746-5500 | blackbox.com Page 53
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material
Authorization (RMA) number. To obtain an RMA number, please contact
Black Box Tech support.
Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
Black Box will carefully test and evaluate all returned products,
will repair products that are under warranty at no charge, and will return
the warranty-repaired units to the sender with shipping charges prepaid
(see Warranty Information, Appendix A, for complete details). However, if
the problem or condition causing the return cannot be duplicated by Black
Box, the unit will be returned as:
No Problem found.
Black Box reserves the right to charge for the testing of non-
defective units under warranty. Testing and repair of product that is not
under warranty will result in a customer (user) charge.