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Appendix: Troubleshooting
Appendix. Troubleshooting
A.1 Contacting Black Box
If you determine that your 8-Port Gigabit Unmanaged Switch is
malfunctioning, do not attempt to alter or repair the unit. It
contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500 or [email protected].
Before you do, make a record of the history of the problem. We
will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create
the problem or make it worse.
A.2 Shipping and Packaging
If you need to transport or ship your 8-Port Gigabit Unmanaged
Switch:
• Package it carefully. We recommend that you use the original
container.
• If you are returning the unit, make sure you include everything
you received with it. Before you ship for return or repair,
contact Black Box to get a Return Authorization (RA) number.
