Black Box HS550A User Manual Download Page 46

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CHAPTER 7: Troubleshooting

Figure 7-1. Device Manager tab.

Under

Sound, video and game controllers

and

Universal

Serial Bus controller

, you should see “USB Audio

Device” and “USB Composite Device” respectively.

General

System Properties

Cancel

Device Manager Hardware Profiles Performance

Keyboard

Monitors

Mouse

Network adapters

Ports (COM & LPT)

Sound, video and game controllers

Print...

Remove

Refresh

Properties

System devices

Universal Serial Bus controllers

USB Audio Device

YAMAHA DS-XG GamePort

YAMAHA DS-XG Legacy Sound System

YAMAHA DS-XG PCI Audio CODEC

General purpose USB Hub

USB Composite Device

USB Root Hub

VIA Tech 3038 PCI to USB Universal Host Controller

View devices by connection

View devices by type

Summary of Contents for HS550A

Page 1: ...l free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 P...

Page 2: ...tial installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed...

Page 3: ...to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus d...

Page 4: ...con carritos o pedestales que sean recomendados por el fabricante 7 El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no de...

Page 5: ...piado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconec...

Page 6: ...o be the property of the trademark owners SAFETY PRECAUTIONS Keep the microphone away from heat sources such as radiators heat registers and other similar appliances Keep the microphone away from liqu...

Page 7: ...10 3 Installation 11 3 1 Hardware Installation 11 3 2 USB Composite Driver Audio Device Driver Installation 12 3 2 1 USB Software Driver Installation 12 3 2 2 USB Human Interface Device Installation...

Page 8: ...7 CONTENTS Chapter Page 5 Special Considerations for Speech Dictation Applications 36 6 Manual Installation 37 7 Troubleshooting 44...

Page 9: ...aker Volume Control 46 5 dB range 1 5 dB steps software controlled Speaker Output 1 Vrms maximum Speaker Sensitivity 3 Vpp 1 Vrms output for a 1 4 full scale digital word input Sampling Rate Variable...

Page 10: ...Windows 2000 and Windows Me USB Interface Hard wired 2 meter 6 6 ft cable with Type A USB connector Standards FCC Part 15 Class B CE VCCI Connectors 1 USB Type A 2 3 5 mm phone plugs 1 for microphone...

Page 11: ...e and audio for the headset With this adapter you can use any manufacturer s headset instead of one with a fixed USB connector You don t have to install new drivers The operating system will automatic...

Page 12: ...nes and speakers may be connected in place of a headset if desired 2 Connect the USB Headset Adapter to your computer s USB port It makes no difference whether you do this before or after the computer...

Page 13: ...presence of the USB Headset Adapter it will automatically run the Add New Hardware Wizard to configure the device properly See Figure 3 1 Figure 3 1 Add New Hardware Wizard screen Add New Hardware Wi...

Page 14: ...Want Windows to Do screen NOTE If Wizard does not automatically detect the presence of the USB Adapter proceed to Chapter 6 and Chapter 7 Add New Hardware Wizard What do you want Windows to do Search...

Page 15: ...k Next to continue See Figure 3 3 Figure 3 3 Selecting the Device Driver screen Add New Hardware Wizard Select the manufacturer and model of your hardware device If you have a disk that contains the u...

Page 16: ...re 3 4 Installing the Software Driver screen Add New Hardware Wizard Windows driver file search for the device USB Composite Device Windows is now ready to install the selected driver for this device...

Page 17: ...Device installation The installation will automatically proceed to USB Human Interface Device installation See Figure 3 5 Figure 3 5 Completing the Driver Installation screen Add New Hardware Wizard U...

Page 18: ...ll open files and restart your computer You may select No and proceed to the next steps to complete the installation But you will need to restart your computer before using the USB Adapter See Figure...

Page 19: ...drivers for the USB Human Interface Device Click Next to continue See Figure 3 7 Figure 3 7 Add New Hardware Wizard screen Add New Hardware Wizard This Wizard searches for new drivers for USB Human In...

Page 20: ...k Next to continue See Figure 3 8 Figure 3 8 What Do You Want Windows to Do screen Add New Hardware Wizard What do you want Windows to do Search for the best driver for your device Recommended Cancel...

Page 21: ...Next to continue See Figure 3 9 Figure 3 9 Device Driver Location screen Add New Hardware Wizard Select the manufacturer and model of your hardware device If you have a disk that contains the updated...

Page 22: ...the USB Human Interface Device driver installation Click Finish to continue to USB Audio Device installation See Figure 3 10 Figure 3 10 Installation Complete screen Add New Hardware Wizard USB Human...

Page 23: ...at it has found the new device USB Audio Device Click Next to proceed See Figure 3 11 Figure 3 11 Add New Hardware Wizard USB Audio Device screen Add New Hardware Wizard This Wizard searches for new d...

Page 24: ...en click Next to continue See Figure 3 12 Figure 3 12 Display Drivers screen Add New Hardware Wizard What do you want Windows to do Search for the best driver for your device Recommended Cancel Next B...

Page 25: ...xt to continue See Figure 3 13 Figure 3 13 Confirming the Device Model screen Add New Hardware Wizard Select the manufacturer and model of your hardware device If you have a disk that contains the upd...

Page 26: ...3 14 Figure 3 14 Device Driver Location screen Add New Hardware Wizard Windows driver file search for the device USB Audio Device Windows is now ready to install the selected driver for this device C...

Page 27: ...ue See Figure 3 15 Figure 3 15 Software Installation Complete screen NOTE Close all applications and restart your computer before using the USB Adapter Add New Hardware Wizard USB Audio Device Windows...

Page 28: ...ewind then the Play button to hear the recorded voice NOTE If there is no recorded voice heard during Play mode please refer to Section 4 2 and Chapter 7 Then repeat the Function Verification procedur...

Page 29: ...igure 4 1 Sound Recorder screen 4 2 Microphone Adjustment Adjust the microphone s volume via the volume slider in your computer s multimedia audio setting Position 0 00 sec File Edit Effects Help Soun...

Page 30: ...to continue See Figure 4 2 Figure 4 2 Selecting the USB Audio Device screen Audio Multimedia Properties Playback Cancel OK Use only preferred devices Apply Show volume control on the taskbar Video MID...

Page 31: ...r Set Volume for Select Recording Be sure that the USB Audio Device is selected under Mixer Device Make sure the Unknown Wave or Capture is selected under Show the following volume controls menu Click...

Page 32: ...ture is displayed on the Volume Control Panel Also make sure that Mute all is not selected Adjust the microphone via the Volume slider See Figure 4 4 Figure 4 4 Volume Control Panel screen Volume Mute...

Page 33: ...olume slider of your computer s multimedia audio settings 1 Go to Start Setting Control Panel Multimedia Audio and make sure that the USB Audio Device is selected as the preferred device for both Play...

Page 34: ...timedia Properties Playback Cancel OK Use only preferred devices Apply Show volume control on the taskbar Video MIDI CD Music Devices Preferred device USB Audio Device To select advanced options click...

Page 35: ...Properties screen 5 Make sure the following items in the Show the following volume controls have check marks Speaker Wave and SW Synth Click OK to accept Mixer device Properties USB Audio Device Adjus...

Page 36: ...ls are not muted See Figure 4 7 Figure 4 7 Volume Control Panel screen Adjust the speaker volume via sliders To record a voice file refer to Section 4 1 Volume Mute all Balance Volume Control Options...

Page 37: ...vocabulary applications this usually involves running the application s Audio Setup Wizard to adjust the volume and going through a new enrollment process to train the system for the microphone Positi...

Page 38: ...Hardware 2 Windows will prompt you to close any open applications before proceeding Click Next to continue See Figure 6 1 Figure 6 1 Add New Hardware Wizard screen Add New Hardware Wizard This wizard...

Page 39: ...r system Click Next to continue See Figure 6 2 Figure 6 2 Searching for Plug and Play Devices screen Add New Hardware Wizard Windows will now search for any new Plug and Play devices on your system Ca...

Page 40: ...s can now search for hardware that is not Plug and Play compatible or you can select your hardware from a list Cancel Next Back No I want to select the hardware from a list Yes Recommended When Window...

Page 41: ...ers Click Next to continue See Figure 6 4 Figure 6 4 Selecting the Hardware to Install screen Add New Hardware Wizard Hardware types Select the type of hardware you want to install Cancel Back Next Ot...

Page 42: ...New Hardware Wizard Select the manufacturer and model of your hardware Cancel Back Next Models Have Disk USB Audio Device If your hardware is not listed or if you have an installation disk click Have...

Page 43: ...alling is Plug and Play compatible Click Next to continue See Figure 6 6 Figure 6 6 Installing the Software screen Add New Hardware Wizard The hardware you are installing is Plug and Play compatible C...

Page 44: ...the installation has been completed Click Finish See Figure 6 7 Figure 6 7 Completing the Software Installation screen Refer to Sections 4 1 and 4 2 to verify the installation Add New Hardware Wizard...

Page 45: ...y 3 Follow the instructions in Chapter 4 to verify that the device is functioning properly 4 Check that the speaker volume is set properly Go to Start Programs Accessories Entertainment and Volume Con...

Page 46: ...Hardware Profiles Performance Keyboard Monitors Mouse Network adapters Ports COM LPT Sound video and game controllers Print Remove Refresh Properties System devices Universal Serial Bus controllers US...

Page 47: ...timedia Properties Go to Start Settings Control Panel and Multimedia Under the Audio tab check that USB Audio Device is selected for both Recording and Playback preferred devices Click Apply then OK t...

Page 48: ...ies Playback Cancel OK Use only preferred devices Apply Show volume control on the taskbar Video MIDI CD Music Devices Preferred device USB Audio Device To select advanced options click Advanced Prope...

Page 49: ...er the Mixer Device menu Select Recording under the Adjust volume for menu Capture or Unknown is selected under Show the following volume controls Adjust the volume as necessary via the slider control...

Page 50: ...so some application software may not work automatically with the USB Adapter You may need to set the input device manually in the Multimedia Audio setting In this case follow these instructions a Sele...

Page 51: ...will not transmit through those peripherals Audio Multimedia Properties Playback Cancel OK Use only preferred devices Apply Show volume control on the taskbar Video MIDI CD Music Devices Preferred de...

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