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CHAPTER 10: Troubleshooting
10. Troubleshooting
10.1 Calling Black Box
If you determine that your Pro-Fit
Mobile Headset is malfunctioning,
do not attempt to alter or repair
the unit. It contains no user-
serviceable parts. Contact Black
Box at 724-746-5500.
Before you do, make a record of
the history of the problem. We
will be able to provide more
efficient and accurate assistance if
you have a complete description,
including:
• the nature and duration of
the problem.
• when the problem occurs.
• the components involved in
the problem.
• any particular application
that, when used, appears to
create the problem or make
it worse.
10.2 Shipping and Packaging
If you need to transport or ship
your Pro-Fit Mobile Headset:
• Package it carefully. We
recommend that you use
the original container.
• If you are shipping the Pro-
Fit Mobile Headset for
repair, make sure you
include everything that
came in the original
package. Before you ship,
contact Black Box to get a
Return Materials
Authorization (RMA)
number.
