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PLUG AND PLAY PHONE LINE MANAGER XL
5.2 Calling Black Box
If you determine that your Plug and Play Phone Line Manager XL is
malfunctioning,
do not attempt to alter or repair the unit
. It contains no user-
serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem
or make it worse.
5.3 Shipping and Packaging
If you need to transport or ship your Plug and Play Phone Line Manager XL:
• Package it carefully. We recommend that you use the original container.
• Please wrap the original box or similar-sized carton in bubble-wrap and
place in a second box for return shipping to prevent damage.
• If you are shipping the Plug and Play Phone Line Manager XL for repair,
make sure you include everything that came in the original package.
Before you ship, contact Black Box to get a Return Materials
Authorization (RMA) number.
