877-877-2269 | blackbox.com
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Chapter 4: Contacting Black Box
4. Contacting Black Box
If you determine that your Audio Embedder/De-Embedder - HDMI 2.0
(AEMEX-HDMI-R2) is malfunctioning, do not attempt to alter or repair the unit.
It contains no user-serviceable parts. Contact Black Box Technical Support at
877-877-2269 or [email protected].
Before you do, make a record of the history of the problem. We will be able
to provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
Shipping and Packaging
If you need to transport or ship your Audio Embedder/De-Embedder - HDMI 2.0
(AEMEX-HDMI-R2):
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.
