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ACX048 API manual
Chapter 8: Troubleshooting
8. Troubleshooting
In Chapters 8–9, support for problems with the DKM FX API is provided. If you
have problems with the involved devices, especially the DKM matrix, refer to the
respective device manuals.
8.1 Network Error
Diagnosis:
Network settings are not accepted after editing.
Possible Reason:
Restart of the matrix not yet completed.
Measure:
Do a restart.
8.2 Failure at the Matrix
Diagnosis:
Serial control impossible or only possible with restrictions.
Possible Reason:
Different Baud rate of CPU and matrix.
Measure:
Adapt Baud rate in the CPU.
Diagnosis:
Serial control via RJ-45 port not possible.
Possible Reason:
Wrong network cable.
Measure:
Use a crossed network cable.
