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CHAPTER 6: TROUBLESHOOTING
6.1 TROUBLESHOOTING STEPS
Follow these steps to troubleshoot your extender:
1. Power: Make sure all devices are powered on (the sources, extender and display).
2. Indicator: Make sure LED indicators of the extender is normal according to user manual.
3. Devices: Make sure a picture can be shown normally when connecting source to display devices directly.
4. Cable: Plug in and out an HDMI/CATx cable or try another HDMI/CATx cable. Make sure the specific cable length is within the
transmission range in the user manual Specification section. CAT5e/6/6a/7 cable is recommended, do not use CAT5 cable. Make sure
the two connectors of one CATx cable are the same standard (EIA/TIA 568B).
5. Compatibility: Test other source and display devices to determine if it is a compatibility issue.
6.2 CONTACTING BLACK BOX
If you determine that your extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box Technical Support at 877-877-2269 or [email protected].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
the nature and duration of the problem.
when the problem occurs.
the components involved in the problem.
any particular application that, when used, appears to create the problem or make it worse.
