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Black Box ACX300-R2, User Manual

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Black Box ACX300-R2 User Manual Download Page 43

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CHAPTER 7: TROUBLESHOOTING

TABLE 7-1. TROUBLESHOOTING

ERROR

CAUSE

SOLUTION

LED is not lighting

The devices get no power

Make sure the power supply is connected

LED is lighting red

No connection between local and remote

Check if the RJ-45/network cable is connected 
securely to both remote and local units. If this still 
does not work, contact Black Box Technical Support 
at 877-877-2269 or [email protected]

LED is lighting orange

No picture on the monitor

Check if the local (PC) cable is connected securely.
Check if the remote (monitor) cable is connected 
securely.
If everything is connected securely but no function 
appears, reconnect the power supply again.
If the menu is visible, press the O key and choose  
the resolution of the monitor. Then press the 
assigned number on your keyboard.

LED is lighting green

Screen has picture but the keyboard  
is not working

Plug out/in USB of keyboard and wait until driver is 
installed (after a few seconds).
Check all USB connections on both sides (Local and 
Remote)
If it is still not working, plug out/in DC once more.

LED is lighting green 

No audio

Establish audio connection: plug the stereo jack to 
the audio output of the PC (green) connection  
with local: IN; remote: headset OUT
Establish microphone connection: plug the stereojack 
to the microphone input of the PC (pink) connection 
with local OUT

LED is lighting green 

The screen flickers, has an incorrect 
display

Install current firmware. Contact Black Box Technical 
Support at 877-877-2269 or [email protected]

LED is blinking green

Different firmware or USB is not 
compatible

Contact Black Box Technical Support  
at 877-877-2269 or [email protected]

LED is lighting differently

Different firmware

To enter on screen menu/check firmware version: 
To enter the On screen menu, press the Scroll Lock 
key five times in quick succession. The currently 
installed firmware version is displayed below the 
menu. If firmware update does not work, contact 
Black Box Technical Support at 877-877-2269  
or [email protected]

Summary of Contents for ACX300-R2

Page 1: ... I T A L K V M E X T E N S I O N Power Status S e r v S w i t c h C ATx D V I U S B E x t e n d e r E C B L A C K B O X D I G I T A L K V M E X T E N S I O N Power Status S e r v S w i t c h C ATx D V I U S B E x t e n d e r E C B L A C K B O X D I G I T A L K V M E X T E N S I O N Power Status S e r v S w i t c h C ATx D V I U S B E x t e n d e r E C B L A C K B O X D I G I T A L K V M E X T E N ...

Page 2: ...13 4 1 Access the Main Menu 13 4 2 Status Menu 13 4 3 Determine the Current Firmware Version 14 4 4 Perform a Firmware Upgrade 14 4 5 Unlock an Option 14 4 6 Enable or Disable the USB Menu Option 16 4 7 Define What DDC Information is Used by the PC 17 4 8 Change the Network Settings 17 4 9 Change the Extender Settings 18 4 9 1 Enable or Disable the USB Compatibility Mode 19 4 9 2 Show the Last Rec...

Page 3: ...5 8 Auto Connect to a Free Computer After an Interruption 37 5 9 Set Up a Private Connection 38 5 10 Enable the User PC Binding Mode 38 5 11 Enable the Disconnect on PC Power Down Option 39 5 12 Hide Info Display 39 5 13 Reconnect on Startup 40 5 14 Video Sharing 40 5 15 Set the Password Timeout 41 6 MAINTENANCE AND CARE 42 7 TROUBLESHOOTING 43 8 DISPOSAL 44 9 TECHNICAL SUPPORT 45 9 1 Contacting B...

Page 4: ...ll the connections immediately and stop using the product If the product is not installed and used in accordance with this manual it may cause disruptive interference with radio or television reception or affect other electronic products in residential areas Use shielded cables only to connect the components in order to avoid such interference Non compliance invalidates the permission to operate t...

Page 5: ...s for keyboard mouse and other Human Interface Devices HIDs 1 RJ 45 socket for CAT5 6 7 interconnect cable 1 barrel connector for DC power Indicators Each unit 1 Power LED Power Input 100 to 240 VAC 50 60 Hz Output Each unit 1 12 VDC 1 A power supply Per unit 5 W excluding attached USB devices Enclosure Anodized aluminum Environmental Temperature Tolerance Operating 32 to 140 F 0 to 60 C Storage 1...

Page 6: ...the ACX300 R2 KVM Extender is referred to as an extender The Local Extender is referred to as the local unit and the Remote Extender is referred to as the remote unit 2 3 WHAT S INCLUDED Your package should contain the following items If anything is missing or damaged contact Black Box Technical Support at 877 877 2269 or info blackbox com 1 Transmitter 1 Receiver 1 HDMI to DVI D cable 1 12 VDC Po...

Page 7: ...2 COMPONENT DESCRIPTION 1 1 Power Status LED Displays the status of the extender See Table 2 3 2 1 DVI monitor OUT Connects to monitor 3 1 barrel connector for DC power Connects to 12 VDC power supply 4 1 DVI connector Connects to PC 5 1 USB Type B connector for PC IN Connects to PC USB 6 1 Link Activity LED on RJ 45 connector See Table 2 3 7 1 RJ 45 connector Links to CAT5 6 7 interconnect cable ...

Page 8: ...L SUPPORT 1 877 877 2269 CHAPTER 2 OVERVIEW 2 4 2 REMOTE EXTENDER Figures 2 3 and 2 4 show the front and back panels of the Remote Extender Table 2 2 describes its components 1 FIGURE 2 3 FRONT PANEL OF THE REMOTE EXTENDER 2 3 4 4 6 7 5 FIGURE 2 4 BACK PANEL OF THE REMOTE EXTENDER ...

Page 9: ...Link Activity LED on RJ 45 connector See Table 2 3 6 1 RJ 45 connector Links to CAT5 6 7 interconnect cable 7 1 Speed LED on RJ 45 connector See Table 2 3 2 4 3 LED INDICATORS Table 2 3 describes the LED indicators on the extenders TABLE 2 3 LED INDICATOR FUNCTIONS COLOR BLINKING BLINKING ACTIVE CONNECTION VIDEO EXTENDED USB INITIALIZATION USB DATA RECEIVED IDENTIFY COMMAND AUTO UPDATE MODE Main L...

Page 10: ...e bottom the units 3 1 2 MOUNTING KITS OPTIONAL The following mounting kits are available Rackmounting kit part number ACX300 RMK Under desk mounting kit part number ACX300 DMK DIN rail mounting kit part number ACX300 DRM 3 2 INSTALLING THE EXTENDER WARNING Read and understand all safety information before installing the product The units can be set up to access one host computer or to access nume...

Page 11: ...I cable to the HDMI connection on your computer 7 Connect one end of the supplied USB cable to the USB connection on the local unit 8 Connect the other end of the supplied USB cable to a USB port on your computer 9 Connect a second monitor to the HDMI out connector on the remote unit 10 Connect a keyboard to a USB port on the remote unit 11 Connect a mouse to a USB port on the remote unit 12 Do on...

Page 12: ...ing a Network Switch connect the Power supply to the AC connection on the Network Switch 19 Connect a power supply to the DC connection on the local unit 20 Connect the other power supply to the DC connection on the remote unit 3 3 STARTUP To start up the system without a switch 1 Make sure that the two monitors and the computer are switched on 2 If you are using a Network Switch connect the power...

Page 13: ...s with an overview of the sub menus 3 To access a sub menu press the applicable key FIGURE 4 1 MAIN MENU 4 2 STATUS MENU In the Status Menu the current status of the extender connection is displayed It provides information on the connection itself as well as resolution of the video channel and USB status The enabled options and the current FW version is displayed in the left top corner Link status...

Page 14: ...RFORM A FIRMWARE UPGRADE The latest version of the firmware can be downloaded from the BlackBox com website by typing the part number ACX300 R2 in the search field and going to the Resources tab To perform a firmware update 1 Make sure the main menu is open 2 Press the U key The Update menu appears Press the N key to do a network update Press the A key to do an automatic update Press the U key to ...

Page 15: ... com to get the unlock code from your supplier by providing us with the 9 character device ID and the serial number of your KVM extender 4 Press the M key to enter the unlock code 5 Enter the unlock code from Black Box Technical Support 6 The extender will automatically restart 7 To confirm the Option has been unlocked return to the Options Overview menu and check that the relevant Option is now d...

Page 16: ...y Option is enabled USB flash storage and external storage devices can be accessed via the extender If your extender was provided with the USB Memory Option you can enable and disable at any time To enable or disable the USB Memory Option 1 Make sure the main menu is open 2 Press the M key The Options Overview menu opens The current USB Memory status is displayed Enabled or Disabled 3 Press 1 to e...

Page 17: ...on is used by the PC 1 Make sure the main menu is open 2 Press the O key The DDC Option menu appears Press 0 to use the DDC information from the monitor attached to the remote extender Press 2 to save the current DDC information The system uses the same settings after the extender has been restarted Press 4 through 8 to use a predefined resolution which is saved 3 Press ESC to go back to the main ...

Page 18: ...which can be enabled or disabled by pressing the applicable key To access the Extender Settings menu 1 Make sure the main menu is open 2 Press the G key The Extender Settings menu appears 3 The extender settings are distributed across two sub menus Remote Settings and Local Settings FIGURE 4 8 EXTENDER SETTINGS MENU 4 To access the local or remote extender settings Press the L key to access the Lo...

Page 19: ...menu FIGURE 4 10 REMOTE EXTENDER SETTINGS MENU 4 9 1 ENABLE OR DISABLE THE USB COMPATIBILITY MODE The USB compatibility mode can be enables or disabled To enable disable the USB compatibility mode 1 From the Extender Settings menu press the L key The Local Settings menu appears 2 Press the U key to enable or disable the USB compatibility mode FIGURE 4 11 USB COMPATIBILITY MODE SCREEN ...

Page 20: ...stead of a black screen when the monitor extender is disconnected from the PC extender To show that it is the last image received the edges of the screen flash red To enable or disable the Last Image Received function 1 From the Extender Settings menu press the R key The Remote Settings menu appears 2 Press the S key to enable or disable the function 3 Press ESC to go back to the main menu FIGURE ...

Page 21: ...ng multimedia applications Not all monitors support this method so by default this option is disabled To turn on monitor synchronization 1 From the Extender Settings menu press the R key The Remote Settings menu appears 2 Press the I key to enable or disable the function 3 Press ESC to go back to the main menu FIGURE 4 13 MONITOR SYNCHRONIZATION OPTION 4 9 4 LOCK THE MAIN MENU The extender menu ca...

Page 22: ...the extender turn off its video out when the remote extender does not receive a video signal for more than a minute To turn on or off the power saving mode 1 From the Extender Settings menu press the R key The Remote Settings menu appears 2 Press the P key to enable or disable the power saving mode 3 When in power saving mode press any key to return to the menu FIGURE 4 15 POWER SAVE MODE OPTION ...

Page 23: ...elect a keyboard layout 1 From the Extender Settings menu press the R key The Remote Settings menu appears 2 Press the K key The Keyboard Locale menu opens Press E to select English QWERTY Press D to select German QWERTZ Press F to select French AZERTY FIGURE 4 16 SELECT KEYBOARD TYPE OPTION 4 9 7 CHANGE THE KEYBOARD FALLBACK MODE To change the keyboard fallback mode 1 From the Extender Settings m...

Page 24: ...tcuts menu lets you edit the preferred shortcuts for common commands To edit the shortcuts 1 From the Extender Settings menu press the R key The Remote Settings menu appears 2 Press the H key The Keyboard Shortcuts menu opens 3 Use the arrows to select a command 4 Press E to edit the shortcut To edit Press a single key Edit the frequency with left and right arrows OR Press a key combination FIGURE...

Page 25: ...mber Each favorite number corresponds to a hot key combination that can be used to quickly connect to the desired computer without having to access the switching menu For example favorite 1 has the hot key combination Ctrl Alt F1 For favorite 2 this is Ctrl Alt F2 and so on up to favorite 8 with Ctrl Alt F8 All other computers can still be accessed via the switching menu To change the order of the...

Page 26: ...tender that should display the user s screen The key G stands for get screen If the console unit from which this command is executed currently has a partner a disconnect is executed before the video of the other local unit is displayed If the selected local extender currently isn t connected a regular connection including USB etc is established Computer Remote Units Local Unit Network Switch Users...

Page 27: ... Network Setting menu opens NTOE To prevent unauthorized access to the Network Settings this option is protected by a user password combination Access is only allowed for users with administrator rights The factory settings provide an administrator user with User admin and Password admin The Master View option allows the administrator to view add edit or remove user console and computer informatio...

Page 28: ...provides an overview of the current connections as well as the free PCs and consoles on the network You may break a connection remotely or assign a PC a new console or vice versa To force disconnect or select a workstation from the current connected devices 1 Make sure the Master View menu is open see Section 5 1 Access the Network Settings Menu Master View and Network Mode FIGURE 5 3 MASTER VIEW ...

Page 29: ...INGS FIGURE 5 4 CONNECTION OVERVIEW SCREEN 3 Press the I key The Connection Details window opens Press the D key to force disconnect the selected device connection Press the E key or Enter key to select a PC or workstation to create or break a connection to that unit Press the Q key to exit FIGURE 5 5 CONNECTION DETAILS SCREEN ...

Page 30: ...ts and groups To manage user details rights and groups 1 Make sure the Master View menu is open see Section 5 1 Access the Network Settings Menu Master View and Network Mode FIGURE 5 6 MASTER VIEW MENU 2 Press the U key The User List menu opens Press the A key to add a new user Press the R key to delete the selected user Press the I key to display details about the selected user that may be edited...

Page 31: ...at an Admin interrupts the connection of another Admin the interrupted Admin may reclaim the original connection Private connections can t be interrupted Master May interrupt connections of Users In the case that a Master interrupts the connection of another Master the interrupted Master may reclaim the original connection Admins and private connections can t be interrupted User In the case that a...

Page 32: ...ers 1 Make sure the Master View menu is open see Section 5 1 Access the Network Settings Menu Master View and Network Mode FIGURE 5 9 MASTER VIEW MENU 2 Press the C key The Console Extender List menu opens this defines the extender that you are currently using in use indicates that the extender is in use free indicates that this extender is not busy FIGURE 5 10 CONSOLE EXTENDER LIST 3 To edit the ...

Page 33: ...w the status of all local units 1 Make sure the Master View menu is open see Section 5 1 Access the Network Settings Menu Master View and Network Mode FIGURE 5 11 MASTER VIEW MENU 2 Press the P key The PC Extender List menu opens FIGURE 5 12 PC EXTENDER LIST 3 To edit the name groups or status of an extender press the I key The PC Extender Detail menu opens 4 Use the Up and Down Arrow keys to sele...

Page 34: ...nt PC Group 1 Team A PC Group 2 Team B PC Group 3 Alex Blair and Charlie are assigned to be members of Group 1 and Group 2 Danny Em and Frankie are assigned to be members of Group 1 and Group 3 5 6 SET UP DUAL HEAD OR MULTI HEAD SYSTEMS If you use multiple monitors with a PC then you can group individual local and remote units together in the Multi Head menu making them switch as a single unit To ...

Page 35: ...3 Press the A key The multi head detail menu opens Press the R key to remove an extender from the multi head set Press the Q key to exit FIGURE 5 15 MULTI HEAD DETAIL MENU 4 Press the A key to add individual extenders The extender type is automatically determined once the first extender has been selected 5 Press the E key to edit the multi head set name of max 16 characters ...

Page 36: ...s For more information about user groups and rights see Section 5 3 Manage User Details Rights and Groups Access to the network settings is always protected by a login and password even when the password system is disabled To enable the password option 1 Make sure the Network Mode menu is open see Section 5 1 Access the Network Settings Menu Master View and Network Mode 2 Press the P key to disabl...

Page 37: ...nect option allows you to connect automatically with a free computer if your connection is interrupted by another user This function is unavailable while using the Password System To enable the auto connect option 1 Make sure the Network Mode menu is open see Access the Switching menu Master View and Network Mode 2 Press the C key to disable or enable the option FIGURE 5 17 ENABLE AUTO CONNECT SCR...

Page 38: ...ng menu Master View and Network Mode 2 Press the V key to disable or enable the option 3 To establish a private connection hold down Shift while you select a new connection either in the switching menu or by pressing the hot key combination see Section 4 10 Switch Between Different Computers FIGURE 5 18 PRIVATE CONNECTION OPTION 5 10 ENABLE THE USER PC BINDING MODE To enable the User PC Binding mo...

Page 39: ... to find a different local extender to connect to To enable the PC Power Down option 1 Make sure the Network Mode menu is open see Access the Switching menu Master View and Network Mode 2 Press the D key to disable or enable the option FIGURE 5 20 DISCONNECT ON PC POWER DOWN OPTION 5 12 HIDE INFO DISPLAY To hide the info display during startup 1 Make sure the Network Mode menu is open see Access t...

Page 40: ...ER 5 NETWORK SETTINGS 5 13 RECONNECT ON STARTUP To reconnect on startup 1 Make sure the Network Mode menu is open see Access the Switching menu Master View and Network Mode 2 Press the T key to disable or enable the option FIGURE 5 22 RECONNECT ON STARTUP OPTION 5 14 VIDEO SHARING See Section 4 11 Share Videos ...

Page 41: ... will be required to re enter their login details when switching I Immediately User and password must be re entered for each switch N Never User and password are not required to be re entered until the current user logs out See Section 4 10 Switch Between Different Computers T Time in min You define the number of minutes since the last switch before the user and password details are required again...

Page 42: ...7 2269 CHAPTER 6 MAINTENANCE AND CARE CAUTION Do not use solvent containing cleansers Do not use wipes alcohols e g spiritus or chemicals as these could damage the surface To clean the product Clean the product with a maintenance product for synthetic material which is available in specialized shops ...

Page 43: ...d is not working Plug out in USB of keyboard and wait until driver is installed after a few seconds Check all USB connections on both sides Local and Remote If it is still not working plug out in DC once more LED is lighting green No audio Establish audio connection plug the stereo jack to the audio output of the PC green connection with local IN remote headset OUT Establish microphone connection ...

Page 44: ... waste electrical and electronic equipment By disposing of the product in the proper manner you help to avoid possible hazards for the environment and public health that could otherwise be caused by improper treatment of waste equipment The recycling of materials contributes to the conservation of natural resources Therefore do not dispose of your old electrical and electronic equipment with the u...

Page 45: ...e problem We will be able to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 9 2 SHIPPING AND PACKAGING If you need to transport or ship your Extender Package it car...

Page 46: ...pair of wires are not adjacent to one other The cable must at the very least meet the CAT5 specifications and be suitable for Gigabit transmission The cable should meet one of the following standards Class D ISO IEC 11801 2002 or EN 50173 1 2002 Schema EIA TIA 568 B Only use shielded installation cable with min cross section of 24 AWG throughout the length The shield should be contiguous and conne...

Page 47: ...REQUIREMENTS FOR A NETWORK SWITCH The entire switching network system requires its own dedicated network For security reasons it cannot be integrated into an existing company network The network switch must fulfil the following specifications 1 Gigabit Switch with true port to port transfer rates of 1 Gigabit second ...

Page 48: ...when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operat...

Page 49: ...etes que impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el apa...

Page 50: ...ve consequential or cost of cover damages resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice D 2 TRADEMARKS USED IN THIS MANUAL Black Box and the Black Box logo type and mark are registered trademarks of Black Box Corporation Any other trademarks mentioned in this manual are...

Page 51: ..._______ _ _________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ ______________________________________________________________________________________________...

Page 52: ...NEED HELP LEAVE THE TECH TO US LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 COPYRIGHT 2017 BLACK BOX CORPORATION ALL RIGHTS RESERVED ...

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